74
good
SpotHero: #1 Rated Parking App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
107 Reports
107 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
40 Reports
40 Reports
User Feedback
27%
iOS
40 Reports
40 Reports
73%
Android
107 Reports
107 Reports
SpotHero: #1 Rated Parking App - Latest Quality Issues
iOS
Jan 24, 2025
Car damaged and SpotHero won’t assist
I recently used SpotHero to park in a parking spot in Boston. I believe that my car was severely damaged during that parking stay. I contacted SpotHero for assistance trying to obtain video of the incident. SpotHero gave me two nonworking numbers. When I pointed this out, they said that they had no responsibility and that they would pass along the request for further assistance to higher-ups. I never heard anything further and have deleted the application and obviously won't be using SpotHero again.
iOS
Jan 24, 2025
Irresponsible
This website is scam. I reserveredfir monthly parking, the website charged me immediately but after three days the spot offered still isn't available. Don't trust them.
iOS
Jan 25, 2025
Sick no refunds
I'm sick to my stomach and had to cancel going to an event. What totally slipped my mind was cancelling the parking as well. So I woke up to a $25 parking pass I can't even refund, or get credit for a future trip to the same exact place.
iOS
Jan 25, 2025
Handy but..
Not at all suggested garages and parking areas are alike. They found me some great inexpensive and secured indoor garages, while others were outdoor, poorly lit and very insecure. you need to physically go and do the research for yourself.
Android
Jan 26, 2025
Great app. Very useful. However, always defaults to Chicago and in never in Chicago
iOS
Jan 26, 2025
Terrible
Car was parked in the Spot Hero spot reserved for an event. Their “customer service” line automatically hangs up on you. Deleted the app; it's basically a scam. They're not even trying.
iOS
Jan 27, 2025
Condemned Lot, No Refund
I used SpotHero to book parking for an event. When I showed up the garage was fenced off. It looked like the whole building was condemned. I called support who lead me to believe I would be refunded for my reservation. However, even after providing evidence of the garage closure I was only offered a credit to my account. A credit does not equal a refund. I paid for a service that SpotHero did not provide and somehow they get to keep my money.
Android
Jan 29, 2025
"SCAM ALERT! Stay Away from SpotHero!" If I could give zero stars, I would! SpotHero is a complete fraud. I booked a parking spot through their app, paid in full, and thought I was all set. But when I arrived at the garage, they demanded ANOTHER payment to park! The attendant told me that SpotHero often sells spots without confirming with the actual garage—basically scamming customers into paying twice. I tried contacting their customer service, and guess what? ZERO RESPONSE!!!!!!!!!!!!!!!!!
Android
Jan 29, 2025
It's become impossible to sign in on this App
SpotHero: #1 Rated Parking App - Product Description
Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%. SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the SpotHero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C. How does it work? It’s easy. Just look, book, and park! 1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination. 2. Book: Pre-pay to reserve your spot. 3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go! SpotHero is now integrated with Apple CarPlay. Drivers can use SpotHero with CarPlay to find, book and pay for off-street parking in over 300 cities across North America without touching a phone. Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute. Have a question? Call us at 312-566-7768 or email support@spothero.com. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT. Find us at: SpotHero.com: https://spothero.com Facebook: http://facebook.com/spothero Twitter: http://twitter.com/spothero
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