69
fair
SpotHero: #1 Rated Parking App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
135 Reports
135 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
58 Reports
58 Reports
User Feedback
30%
iOS
58 Reports
58 Reports
70%
Android
135 Reports
135 Reports
SpotHero: #1 Rated Parking App - Latest Quality Issues
Android
Dec 15, 2024
Used the button in the app that uses your other navigation app like Google to take me to my parking spot. Ended up 1 hour away from the spot. Missed the event. I purchased tickets to 3 months in advance. Thank you SpotHero, never going to use you again. Also, they made it so hard to refund this. Complete waste of time. Use this app with caution.
iOS
Dec 15, 2024
Great, except for one thing…
SpotHero has been very helpful to me the last couple of years. Easy to locate parking garage availability, and handles the purchase and proof handily. One item has now burned me twice: finding the entrance to the parking garage I just paid for. Today it cost me over half an hour of prepaid parking time walking around city blocks at rush hour, searching for the address/location, provided through SpotHero, that was just a locked pedestrian door on the wrong street. While I realize it is not SpotHero's fault they were given a bad address, I want to ask them to request specific address info to provide to those who reserve parking. Thanks.
Android
Dec 16, 2024
I booked a monthly reservation for $100... I was instructed to email whoever it was, to get the key card. Nobody replied. The next morning when I went to the lot, I was instructed to get a ticket and at the end of the day, press the help button to be let out. The first week was burdensome, but whatever. It was cheap. But the next week or so the help button people became jerks. Then I emailed spothero and was promised my money back and have heard nothing. 😔
iOS
Dec 18, 2024
Buyer beware
The app works fine, but the customer service doesn't. I've used the app five times now, and twice the reservation was either not accepted, or usable because the situation at the lot changed (closing early.) I reported the problem immediately but had to wait 15 min to talk to someone who tried to blame me for not picking the correct lot. When I finally got my refund—-it was in the form of app credit. AS IF I WANTED TO USE IT AGAIN. Two strikes out of five tries is not an encouraging ratio.
iOS
Dec 19, 2024
No prorated charge
Basically they charge entire monthly fee for one week. Such a nice company knows how to make more money out of customers
Android
Dec 20, 2024
Sometimes works well and sometimes doesn't. If this app is selling parking spots at places where they aren't available, they need to refund payment
Android
Dec 21, 2024
Parking validation sent to Phone did not work at the Garage, I went ahead and paid normally. The maze of incompetent customer service people I encountered trying to get a refund was ridiculous. I will not use this app mostly because the customer service was so bad. Finally had to dispute the charge with Chase to get it refunded. The convenience is not worth the poor reliability and poor customer service.
Android
Dec 22, 2024
SpotHero is a great app for finding parking when it works. However, the experience can be awful when a garage isn't properly integrated with the app. It's frustrating that there's no way to read reviews for specific garages within the app (only stars are visible) to avoid potential problems, and the lack of support when things go wrong is a major drawback.
Android
Dec 22, 2024
Doesn't seem legit. I feel scammed. Parking attendant had no idea what SpotHero was & didn't want to honor it. I actually got through to customer service and not only could I NOT understand her accent... she was no help! Emailing seemed to be ok until I requested a refund to my card. I was told they don't do that! They then said they will send out a check in 4-6 weeks. Some days later someone else emails me back and changed the amount of the refund. Don't use this app!
SpotHero: #1 Rated Parking App - Product Description
Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%. SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the SpotHero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C. How does it work? It’s easy. Just look, book, and park! 1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination. 2. Book: Pre-pay to reserve your spot. 3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go! SpotHero is now integrated with Apple CarPlay. Drivers can use SpotHero with CarPlay to find, book and pay for off-street parking in over 300 cities across North America without touching a phone. Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute. Have a question? Call us at 312-566-7768 or email support@spothero.com. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT. Find us at: SpotHero.com: https://spothero.com Facebook: http://facebook.com/spothero Twitter: http://twitter.com/spothero
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