74
good
SpotHero: #1 Rated Parking App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
94 Reports
94 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
35 Reports
35 Reports
User Feedback
27%
iOS
35 Reports
35 Reports
73%
Android
94 Reports
94 Reports
SpotHero: #1 Rated Parking App - Latest Quality Issues
iOS
Feb 19, 2025
Not Syncing
Reservation was made, however, garage or the lot will sync with SpotHero. It's only good to locate parking lot/garage. DO NOT PAY APP for a reservation. No refund.
iOS
Feb 19, 2025
Directions are a joke
Made a reservation in downtown Dallas. Reservation showed a mural in the background, so we knew we were in the right lot. Couple weeks later we get a ticket. The address on the ticket didn't match the reservation address, so our appeal was denied. SpotHero wouldn't do anything either. Both addresses were the same lot, yet I kept getting told I parked in the wrong lot. Ended up having to pay the fine to avoid going to collections. Won't use again even with their token $5 for my inconvenience.
iOS
Feb 22, 2025
Decent app
First time I used the app, I went through the Seattle aquarium website . Picked the time I wanted and when clicking the link to download the SpotHero app it selected a time for “now” and I ended up paying for a spot I didn't need… was very confusing and stated I could cancel my reservation but no where on the ticket did it say that. Out $11… I submitted a ticket to the company but no response
iOS
Feb 23, 2025
Scammed
Downloaded this app at the recommendation of a friend. I was looking for a safe place to park in downtown LA for a late night concert. The app was easy to use and navigate to find a good parking lot to pre book a parking space. Unfortunately there seemingly no communication between the app and the parking lot. Got into the parking lot okay, but at leaving time the gate wouldn't let me out of the parking lot despite prepaying on the spot hero app, had to call customer service of the lot and pay again to leave through a different app. So l have payed twice now ($20) for parking one time. Terrible experience, I held up the whole line of cars behind me and everyone was mad :(. I went home and cried after people got out of their cars to yell at me scrambling to do everything thing I could to get out of the lot. Be very wary when using this app.
iOS
Feb 23, 2025
Scam
Bought a supposed reservation, got to park and the lot was full, not answer from my email, don't recommend it
Android
Feb 23, 2025
downloaded the app for Boston parking. Entered our destination. 1st option said it was ~184ft away. Score! Nope! The parking lot was 1 mile away. Not terrible in nice weather, but it's 30° outside and windy! We walked past at least 6 other lots with availability! Un-installed!
iOS
Feb 24, 2025
Ticketed and Sent to Collections
Paid for parking in Toronto via SpotHero and not only did I receive a parking ticket that was 5x the cost of parking, but I received a collections notice for the fine. Customer service takes ages to respond to emails, despite their promise to respond within a couple days.
iOS
Feb 25, 2025
Good concept terrible customer service
I had a situation where the app had poor functionality and I need customer service their team was terrible. Had limited understanding of their own product, very very very slow response times, and stingy with making things right. Will still maybe use to save a couple bucks but debating just deleting this app.
Android
Mar 2, 2025
A total scam. Will try everything to avoid honoring refund policy. The parking lot was full and it took me took me week and multiple lengthy phone calls to finally get a refund to my card. This appears consistent with many other reviews describing inability to get a refund.
SpotHero: #1 Rated Parking App - Product Description
Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%. SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the SpotHero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C. How does it work? It’s easy. Just look, book, and park! 1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination. 2. Book: Pre-pay to reserve your spot. 3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go! SpotHero is now integrated with Apple CarPlay. Drivers can use SpotHero with CarPlay to find, book and pay for off-street parking in over 300 cities across North America without touching a phone. Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute. Have a question? Call us at 312-566-7768 or email support@spothero.com. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT. Find us at: SpotHero.com: https://spothero.com Facebook: http://facebook.com/spothero Twitter: http://twitter.com/spothero
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