70
good
Standard Bank / Stanbic Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
87%
Android
169 Reports
169 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
26 Reports
26 Reports
User Feedback
13%
iOS
26 Reports
26 Reports
87%
Android
169 Reports
169 Reports
Standard Bank / Stanbic Bank - Latest Quality Issues
iOS
Jan 16, 2025
Hidden Options
Immediate payment function is not showing, app is not user friendly. Difficult to navigate
Android
Jan 17, 2025
The app freezes sometimes
Android
Jan 17, 2025
Why can I not view statements older than 180 days on the app?
Android
Jan 17, 2025
It's ridiculous that you can open an account with a few clicks in the app, yet you have to go into the branch and sign documents to close them. Last time I open an account.
iOS
Jan 21, 2025
Crushes
The app crush from I can even open it, now I have to carry my iPad everywhere I do because it doesn't work on my phone
iOS
Jan 24, 2025
Need to bring immediate back
I am not able to select immediate payment for some reason, only schedule payment but no immediate
iOS
Jan 25, 2025
Useless
App is always down, can't reverse charges that you didn't authorise, when reporting fraud no communication on what was resolved, more charges I didn't authorise. I'm on the 4th card since being at this bank. A new card every year. Learn from FNB. Absolutely useless !!!
iOS
Jan 27, 2025
Immediate payment disaster
Immediate payment is not always immediate. Second one is Standard Bank to Standard Bank account has no immediate transaction, it can take plus or minus 20hours for the transaction to be completed.
iOS
Jan 27, 2025
Marketing messages
There seem to be no way to keep the stench of marketing from taking over critical apps such as banking apps, which provide a service I am paying a lot for. The marketing messages can also not be deleted at all and seem to stay in the messages popup forever. It is useful that its possible to disable Notifications for them, but it looks like the only way to not to constantly be annoyed by messages and nonsense is to disable notifications on the app Completely. That is becoming difficult, because now std bank charges additional fees for transaction notification smsses. Which leaves the user with only 2 affordable options: disable app notifications in order not to be spammed - which makes noticing thefts on your account impossible, or enable it and keep the feeling of a sleezy app that keeps wanting to “connect” with people. All I want is a basic banking app. I pay a lot of money to the bank every month. Stop trying to force unwanted and unneeded and Ignored communications down our throats. Use twitter if you think there are people that want to stay “connected” to their banks' irrelevant news. I want to make payments, I do not want to read which rugby team you support.
Standard Bank / Stanbic Bank - Product Description
The Standard Bank app gives you full visibility of your accounts and total control over your money. It’s secure, simple and fast! Simple day-to-day banking • Easy payments and transfers • Buy airtime, data, SMS bundles and electricity • Send cash vouchers to anyone with a cellphone • Low-fuss international payments Take control of your money • Open savings and investment accounts online • Edit your payment limits, stop cards, or order a new one • Get stamped statements, bank letters and tax certificates • Submit and track building insurance claims Everything in one place • Single view of all your Standard Bank accounts • Manage your vehicle and home loans • Get vehicle loan pre-approval • Link your accounts to your share trading profile Safer, smarter banking • Stay secure by signing in with your fingerprint, Face ID or app code Getting started You’ll need some data to download the app for the first time, but data charges no longer apply when using the SA app itself. If you have a connection, you can do your banking! Transactional features are available to Standard Bank accounts held in South Africa, Ghana, Uganda, Botswana, Zimbabwe, Zambia, Tanzania, Lesotho, Malawi, Swaziland and Namibia. Keep in mind that some types of payments include transaction fees. Note that some features may not be available in your region. Legal info The Standard Bank of South Africa Limited is a licensed financial services provider in terms of the Financial Advisory and Intermediary Services Act; and is a registered credit provider in terms of the National Credit Act, registration number NCRCP15. Stanbic Bank Botswana Limited is a Company (registration number: 1991/1343) incorporated in the Republic of Botswana and a registered commercial bank. Namibia: Standard Bank is a licensed banking institution in terms of the Banking Institutions Act, registration number 78/01799. Stanbic Bank Uganda Limited is regulated by the Bank of Uganda.
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