28
poor
SC Mobile Hong Kong | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
87%
Android
53 Reports
53 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
8 Reports
8 Reports
User Feedback
13%
iOS
8 Reports
8 Reports
87%
Android
53 Reports
53 Reports
SC Mobile Hong Kong - Latest Quality Issues
Android
Feb 27, 2025
I am a regular customer of Standard Chartered for more than 10 years and I also use the payroll account service. I have always felt that Standard Chartered's service is good for 10 years. However, the verification service of the mobile APP has been updated recently and has frequently malfunctioned. I reported it to the online customer service, but they just asked me to re-apply for verification or perfunctorily told me to use the web version. After a month of trouble, the mobile APP still has malfunctioning services and stays indefinitely on the verification loading screen. I am very disappointed. If there is no improvement, I will consider canceling the Standard Chartered account and switching to another payroll account.
Android
Feb 27, 2025
After updating, it got stuck and I can't use FPS
Android
Feb 27, 2025
Absolute rubbish. You have to constantly keep registering for biometric ID, and the app forgets your username and password
Android
Feb 27, 2025
I often fail to log in. Compared with other bank apps, I really don't want to rate it at all.
Android
Feb 28, 2025
When communicating with customer service using Stacy, you cannot use the back button. Once you leave, you cannot return to the original conversation.
iOS
Feb 28, 2025
Upgrading again
The more you upgrade, the more ads you get
Android
Mar 1, 2025
After the update, I cannot log in, including fingerprint/password. Very disappointed, there are problems with each update.
Android
Mar 2, 2025
The conversation function is simply rubbish. It just says that you have received a notification and have a reply, but when you open it, you can't see anything. It's blank
Android
Mar 2, 2025
Recently every time you log in. are seen that "is encountering a system problem". I want to find a real person to ask what's going on. Only saw the useless smart assistant Stacy. Is there anything wrong with your app. As a banking app, your land is a failure.
SC Mobile Hong Kong - Product Description
**2022 Best Digital Banking Services in Hong Kong by The Asian Banker** Enjoy our simpler, faster and more secured mobile banking anytime anywhere! The SC Mobile App offers an extensive range of functionalities to take care of your banking needs including: Instant payments and real-time fund transfers with SC Pay (FPS) via a mobile number, email address or just by scanning a QR Code. Cardless cash withdrawal in a fast and convenient way with QR Cash. Access a wide range of wealth management and investment services in one place. Top-up AlipayHKTMor Octopus Wallet instantly without any additional fees. Open an integrated Deposits Account without visiting a branch. Verify your login and transact with the built-in mobile security Key - SC Mobile Key, without the need to wait for One-Time Password (OTP) via SMS. Stay informed with push notifications for incoming FPS funds and credit card payment reminders, and etc. Check your account balance, credit card balance and MPF policies at a glance. Enjoy 24/7 support for your banking needs with our chatbot — Stacy.
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