69
fair
Starbucks | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
673 Reports
673 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
680 Reports
680 Reports
User Feedback
50%
iOS
680 Reports
680 Reports
50%
Android
673 Reports
673 Reports
Starbucks - Latest Quality Issues
Android
Feb 28, 2025
terrible service, terrible taste
iOS
Feb 28, 2025
Stars
App didn't work so couldn't receive stars
iOS
Feb 28, 2025
here’s HELP for others with issues
if app won't let you sign in, sign in on the website and turn off two factor authentication. then you should be able to sign in on the app. hope this helps!
Android
Feb 28, 2025
you can't order to be delivered with a Starbucks card. I found out after I bought one during & had to spend more. I wasn't alerted you can't use for, if so, I wouldn't have bought one
Android
Feb 28, 2025
The "gift card" checkout function is ridiculous. Went to cash in a starbucks gift card my boss gave me and the gift card fell $1 short. No problem. Selected my card to pay for the rest and even though my order was fully covered by both, the app was giving me no choice but to load a $10 minimum to a starbucks card. I'm not spending $10 just to cover the extra $1. Made alterations to my order so that the gift card was enough. What a scam.
Android
Mar 1, 2025
"Deals" dates are intentionally WRONG! The dates given on deals/coupons are purposely wrong so that you think you have more time to use that deal than you actually do-so that less people have the opportunity to redeem them. The dates say they are good for the 14-15 or the 1-2 but you never get the 2nd day. The deal is over at 1201am when they aren't even open. All other coupons are deals anywhere else you look end at 1159pm so that you know when your window is. They intentionally mislead you
Android
Mar 1, 2025
Can't choose my country so I can't order ahead. I would go to Starbucks more if I could order ahead.
Android
Mar 1, 2025
Most drinks have become bland sugar water with staggering calorie counts. Food portions are tiny. But prices? A 12oz chai latte with a single shot of coffee is nearly $7. Maybe if they still used unique, high quality ingredients this *might* be acceptable. But they don't. Top that off with anti-worker policies, the app hiding prices until checkout, and mass firings to placate shareholders. No thanks.
Android
Mar 2, 2025
Pretty intuitive but my one gripe is how it won't let you load less than $10 into the app. If $5 can be an option please add it. Sometimes I don't need to add $10
Starbucks - Product Description
The Starbucks® app is a convenient way to order ahead for pickup, scan and pay in-store and customize your favorites. Rewards are built right in, so you’ll earn Stars towards free drinks and food on your purchases. Mobile Order & Pay Customize and place your order, then pick up from a nearby participating store without waiting in line. Reorder quickly with Siri. Pay in Store Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S. Earn Stars & Redeem Rewards Join Starbucks® Rewards and unlock exclusive benefits while earning Stars with almost every purchase. Redeem Stars for free drinks, food and more. Starbucks® Rewards members can look forward to a birthday treat plus complimentary coffee and tea refills.* Earn Stars even quicker with Double Star Days, Bonus Star challenges and Member exclusive games. No matter how you pay, you can earn Stars on your order. Up to 3 Stars/$1 with Starbucks Rewards Visa Card, 2 Stars/$1 with a Starbucks Card, and 1 Star/$1 with cash, credit/debit and PayPal. Some restrictions apply. Send a Gift Say thanks with a digital Starbucks Card in the app or iMessage. It’s easy to redeem a digital card from email or in the Starbucks® app. Manage Starbucks Cards Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards. Find a Store See stores near you, get directions, hours and view store amenities before you make the trip. Tip Your Barista Leave a tip on purchases made with the app at many stores in the U.S. *At participating stores. Restrictions apply. See starbucks.com/rewards for details.
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