69
fair
Starbucks | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
47%
Android
526 Reports
526 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
593 Reports
593 Reports
User Feedback
53%
iOS
593 Reports
593 Reports
47%
Android
526 Reports
526 Reports
Starbucks - Latest Quality Issues
Android
Mar 31, 2025
would like to purchase on the app with a loaded credit card vs preloading set amount. This enables me to order on many work trips at airports without waiting in long lines as I cannot order prepaid amounts. Timing to wait In lines makes me have to skip ordering at all.
iOS
Apr 1, 2025
Sr Citizens
I have been a customer for over 30 yrs. I remember when the coffee beans were ground for each beverage. The quality has gone down over the years and prices have sky-rocketed! I actually poured out mochas because they were awful, $12+ literally down the drain! Starbucks should at least have a discount for seniors. We can't afford it like we used to. I used to get a triple grande nonfat no whip mocha at least once a day. I rarely go anymore because they don't taste the same as they used to. 🙁
Android
Apr 1, 2025
Using a Google Pixel 9 Pro XL to pay using this app. The barcode within the app frequently cannot be read by Starbucks' stores barcode scanners. I can work around this by placing mobile orders but suspect there may be an issue with the resolution or dimensions of the barcode itself.
Android
Apr 1, 2025
Great App. Mapping is not always accurate.
Android
Apr 1, 2025
this app pisses me off. I don't have a car right now but I was craving Starbucks. my order was only 11 dollars and I had a 15 dollar gift card. when I went to pay, turn out I can't use gift cards on delivery. That's so stupid! not only that, but my 11 dollar order turned into 19 dollars! what the heck!!?? this app is so stupid
Android
Apr 1, 2025
false advertised on google says today you get free coffee on signup, js still have to make a purchase once they make you download app
Android
Apr 2, 2025
This year they did not give me a free Birthday drink coupon and i didnget to use it last year.
Android
Apr 2, 2025
I haven't been able to reload my card through the app for months...
Android
Apr 2, 2025
long story short if something happens (example you get bumped by someone on a electric bike and they knock out the coffees you had and you try to get a replacement they will NOT replace your order 😕
Starbucks - Product Description
The Starbucks® app is a convenient way to order ahead for pickup, scan and pay in-store and customize your favorites. Rewards are built right in, so you’ll earn Stars towards free drinks and food on your purchases. Mobile Order & Pay Customize and place your order, then pick up from a nearby participating store without waiting in line. Reorder quickly with Siri. Pay in Store Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S. Earn Stars & Redeem Rewards Join Starbucks® Rewards and unlock exclusive benefits while earning Stars with almost every purchase. Redeem Stars for free drinks, food and more. Starbucks® Rewards members can look forward to a birthday treat plus complimentary coffee and tea refills.* Earn Stars even quicker with Double Star Days, Bonus Star challenges and Member exclusive games. No matter how you pay, you can earn Stars on your order. Up to 3 Stars/$1 with Starbucks Rewards Visa Card, 2 Stars/$1 with a Starbucks Card, and 1 Star/$1 with cash, credit/debit and PayPal. Some restrictions apply. Send a Gift Say thanks with a digital Starbucks Card in the app or iMessage. It’s easy to redeem a digital card from email or in the Starbucks® app. Manage Starbucks Cards Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards. Find a Store See stores near you, get directions, hours and view store amenities before you make the trip. Tip Your Barista Leave a tip on purchases made with the app at many stores in the U.S. *At participating stores. Restrictions apply. See starbucks.com/rewards for details.
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