87
good

Starling Bank - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
Work at STARLING BANK LIMITED? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at STARLING BANK LIMITED? Unlock additional insights
Android unitQ Score
Android User Feedback
86%
Android
397 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
64 Reports
User Feedback
14%
iOS
64 Reports
86%
Android
397 Reports
Starling Bank - Mobile Banking - Latest Quality Issues
Android
Mar 29, 2025
Seems every app update description carries a childish story about singers and drummers, rather than listing factual update facts. Spaces in the app are frustrating to use, try adding notes to your money movements, you'll spend ages doing it. Then try to feedback improvement suggestions to Starling, they make that hard and misleading too, then just ignore you. I guess they are busy making up little stories about singers and drummers!
Android
Mar 30, 2025
it was great. with savings spaces so you could budget. you'd get about 3% on these. then they dropped that and introduced a 4% savings account. so no interest on the spaces making them useless. turned themselves into just another bank. time to move again
Android
Mar 30, 2025
the app declined my application, with no clear understanding why. I wanted to open a joint account to manage our finances but I guess we will be looking elsewhere. such a shame.
Android
Mar 31, 2025
Tried to make a payment but said they needed to check it. Asked if I wanted to cancel, which I did. But the money was already out of my account - but not in the payees. Awful.
iOS
Apr 1, 2025
Not the best
I have an issue with my PIN, for the 3rd day in a row I am getting the same poor advice that is not resolving the issue.
Android
Apr 1, 2025
No problems. But it should let you exclude savings from "spending"
Android
Apr 1, 2025
rejected for savings accounts, no explanation and long standing customer. no interest on your money, not allowed to open savings accounts - avoid and go monzo who have offered savings account immediately with no account history with them. shocking from starling, disgraceful bank
Android
Apr 2, 2025
couldn't open the app after downloading it from Google play
Android
Apr 2, 2025
Won't even give the courtesy of explaining why you won't open an account. This is why Monzo is much more reliable.
Starling Bank - Mobile Banking - Product Description
Forget everything you know about banking. 

Our personal, business and joint accounts make managing your money as seamless, simple and satisfying as it should be in 2023.

Open a bank account online in minutes - for free - from your phone, and join the millions who have already discovered the better way to bank.

What’s in it for you?
 
No overseas fees
 
• We won’t charge you a penny for using your card abroad, or for withdrawing cash at an ATM. 
• We’ll give you the Mastercard exchange rate, and won’t add anything on top. 
• Get notifications in the local currency, and in GBP.
 
Better budgeting

• Get instant payment notifications and track your balance in real-time
• Learn where your money goes, and how to make savings, with Spending Insights
• Use Bills Manager to set aside money for your bills. It means your main balance will only show you what’s actually available for day-to-day spending.
• Connect to other money management tools through Starling Marketplace, such as PensionBee and Wealthify.
 
Save effortlessly

• Saving Spaces are like virtual change jars. 
• They sit within your bank account, but the money’s kept separate from your main balance – so you’ll never accidentally dip into your savings.
• Personalise Spaces with pictures, set a target, and track your progress.
• Save on autopilot – round up payments to the nearest pound and put away the spare change, or set up regular payments into your Spaces.
 
Pay and get paid seamlessly
 
• Owed money? Send a simple link to get paid back.
• Enjoy easy international transfers to 37 countries from your app – no hidden fees or exchange rate markups
• Pay people instantly in-app – no fiddly card reader needed
• Deposit cheques digitally from your phone and pay in cash at the Post Office.
 
Keep your money safe

• Your money’s covered up to £85,000 by the Financial Services Compensation Scheme
• With 24/7 in-app support from real humans in the UK, we’re always here to help
• Lock your card in-app and turn settings on and off, such as contactless, online, gambling and swipe payments
 
Business banking

No monthly fees. Get mobile and web banking access, 24/7 support and simplified accounting. Deposit cash at the Post Office from as little as £3, and deposit cheques in-app by taking a photo. Automate your expenses, ring-fence money for bills, keep track of invoices with instant payment notifications and spot where your business is spending with smart analytics. Voted Best Business Banking Provider 2023.

Starling Kite for kids
 
Kite is our debit card and app for kids. It’s like a child bank account, but built seamlessly into your Starling account (personal or joint) for better visibility and control. Kids have their own version of the app, too.

The joint bank account

Manage collective household expenses or save up for something big together; our joint account simplifies shared spending. Get instant payment notifications, track your spending with Insights, save up together and make important payments from one account. Open an account in seconds.
 
Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London, E1 6PW.
 
We’re authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166.
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