Quality degradation at Starling Bank - Mobile Banking  
Users report higher volume of Quality Issues than usual
72
good

Starling Bank - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
406 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
67 Reports
User Feedback
14%
iOS
67 Reports
86%
Android
406 Reports
Starling Bank - Mobile Banking - Latest Quality Issues
Android
Nov 18, 2024
App crashes as soon as I open it and I can't send money to someone I owe it to. This started happening out of nowhere
Android
Nov 18, 2024
App keeps freezing
Android
Nov 18, 2024
Use to advocate for Starling but not anymore. Won't let me invest in crypto - talk about overreach... Moved to Monzo all is good in the world. 3 other criticisms of Starling 1) Need to scan a stupid QR code on the screen even after MFAing to login to the online web application. Horrible UX 2) Cant enable screenshots by default of the application. Have to sit there and click the enable button every single time.. madness 3) Doesn't have integration with other banks
Android
Nov 18, 2024
App keeps crashing suddenly and customer service haven't solved it, I tried deleting cache,restarting the device,reinstall the app, nothing worked
Android
Nov 19, 2024
Bank itself is great. Latest update is a mess and for whatever reason seems full of bugs so takes ages to display and when it does random crashes. Don't end up like hsbc
Android
Nov 19, 2024
App is kicking me out and I can't use and I need to access my account but I cannot.
Android
Nov 19, 2024
Abysmal app and terrible customer service - BE WARNED you can be locked out of your money
Android
Nov 19, 2024
Can not update.
Android
Nov 20, 2024
App force closes by itself with a memory leak
Starling Bank - Mobile Banking - Product Description
Forget everything you know about banking. 

Our personal, business and joint accounts make managing your money as seamless, simple and satisfying as it should be in 2023.

Open a bank account online in minutes - for free - from your phone, and join the millions who have already discovered the better way to bank.

What’s in it for you?
 
No overseas fees
 
• We won’t charge you a penny for using your card abroad, or for withdrawing cash at an ATM. 
• We’ll give you the Mastercard exchange rate, and won’t add anything on top. 
• Get notifications in the local currency, and in GBP.
 
Better budgeting

• Get instant payment notifications and track your balance in real-time
• Learn where your money goes, and how to make savings, with Spending Insights
• Use Bills Manager to set aside money for your bills. It means your main balance will only show you what’s actually available for day-to-day spending.
• Connect to other money management tools through Starling Marketplace, such as PensionBee and Wealthify.
 
Save effortlessly

• Saving Spaces are like virtual change jars. 
• They sit within your bank account, but the money’s kept separate from your main balance – so you’ll never accidentally dip into your savings.
• Personalise Spaces with pictures, set a target, and track your progress.
• Save on autopilot – round up payments to the nearest pound and put away the spare change, or set up regular payments into your Spaces.
 
Pay and get paid seamlessly
 
• Owed money? Send a simple link to get paid back.
• Enjoy easy international transfers to 37 countries from your app – no hidden fees or exchange rate markups
• Pay people instantly in-app – no fiddly card reader needed
• Deposit cheques digitally from your phone and pay in cash at the Post Office.
 
Keep your money safe

• Your money’s covered up to £85,000 by the Financial Services Compensation Scheme
• With 24/7 in-app support from real humans in the UK, we’re always here to help
• Lock your card in-app and turn settings on and off, such as contactless, online, gambling and swipe payments
 
Business banking

No monthly fees. Get mobile and web banking access, 24/7 support and simplified accounting. Deposit cash at the Post Office from as little as £3, and deposit cheques in-app by taking a photo. Automate your expenses, ring-fence money for bills, keep track of invoices with instant payment notifications and spot where your business is spending with smart analytics. Voted Best Business Banking Provider 2023.

Starling Kite for kids
 
Kite is our debit card and app for kids. It’s like a child bank account, but built seamlessly into your Starling account (personal or joint) for better visibility and control. Kids have their own version of the app, too.

The joint bank account

Manage collective household expenses or save up for something big together; our joint account simplifies shared spending. Get instant payment notifications, track your spending with Insights, save up together and make important payments from one account. Open an account in seconds.
 
Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London, E1 6PW.
 
We’re authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166.
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