85
good

Starling Bank - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at STARLING BANK LIMITED? Unlock additional insights
Android unitQ Score
Android User Feedback
80%
Android
401 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
102 Reports
User Feedback
20%
iOS
102 Reports
80%
Android
401 Reports
Starling Bank - Mobile Banking - Latest Quality Issues
iOS
Dec 18, 2024
Bad changes
I was really happy until the announcement that interest would no longer be paid in the current account. To get interest you now need an Easy Saver account. Great. But you can only have one. Saving spaces are now pots of money with no interest as there is no way to split the Easy Saver into pots. You either have one lump of money and interest, or no interest and splits of money in pots. Looks like I'll be looking at new banking options moving forwards.
iOS
Dec 18, 2024
Starling seems to be losing it
Always been a good app and I thought I reasonable bank. The app recently has been pushing me to open an Easy Saver, which I did, but then I got told I couldn't have one to “prevent fraud”. I also know two other people this has happened to. I contacted customer services but they couldn't give me any explanation other than to say they had “constraints”. There's clearly something weird going on at Starling and it's not making me want to trust them with my money sadly. Meanwhile the app is still asking me to apply for a savings account!
Android
Dec 19, 2024
Constantly says check connection while trying to log in
iOS
Dec 19, 2024
Account closed for no reason
Had them for 4 years no problem had a overdraft that i never used i had a joint account everything was good untill one day they questioned my wages and a £10 transaction i sent to my wife for mcdonalds that went into my account, it was the same amount as it always was for my wages i told them this they asked for proof i gave them proof they asked why the reference was “weird” i said as i work in the armed forces the reference number is are service number i got told thabk you and account closed due to “fraud” if you work in the armed forces dont bother with this disgusting bank i appeal and still got told they was correct 👍🏼 go bank with revolut or natwest , starling will be nothing but trouble now since they got fined, good luck opening a savers aswelll with them they seem to decline everyone even if u have a lot of money in the bank with them and the best reply you get from them is “from time to time we review and we took this action as a last resort” 🤣YER CLOSING ACCOUNTS OVER A £10 MCDONALDS TRANSACTION 🤣 u really hit the hammer on the nail for fraud there congrats get Revlout there so much better and they treat armed forces personal better
iOS
Dec 20, 2024
Pulling my hair out!!
Never had a bank that makes it so difficult to move money, you have to jump through so many hoops and fill in questionnaires and upload forms just to get access to your own money.
Android
Dec 20, 2024
A bit long winded
Android
Dec 21, 2024
The Easy Saver account approval is very frustrating.
Android
Dec 22, 2024
Good app. One issue, you can't search filtering your payments by amount
Android
Dec 22, 2024
decline the application and didnot give reasons. very bad
Starling Bank - Mobile Banking - Product Description
Forget everything you know about banking. 

Our personal, business and joint accounts make managing your money as seamless, simple and satisfying as it should be in 2023.

Open a bank account online in minutes - for free - from your phone, and join the millions who have already discovered the better way to bank.

What’s in it for you?
 
No overseas fees
 
• We won’t charge you a penny for using your card abroad, or for withdrawing cash at an ATM. 
• We’ll give you the Mastercard exchange rate, and won’t add anything on top. 
• Get notifications in the local currency, and in GBP.
 
Better budgeting

• Get instant payment notifications and track your balance in real-time
• Learn where your money goes, and how to make savings, with Spending Insights
• Use Bills Manager to set aside money for your bills. It means your main balance will only show you what’s actually available for day-to-day spending.
• Connect to other money management tools through Starling Marketplace, such as PensionBee and Wealthify.
 
Save effortlessly

• Saving Spaces are like virtual change jars. 
• They sit within your bank account, but the money’s kept separate from your main balance – so you’ll never accidentally dip into your savings.
• Personalise Spaces with pictures, set a target, and track your progress.
• Save on autopilot – round up payments to the nearest pound and put away the spare change, or set up regular payments into your Spaces.
 
Pay and get paid seamlessly
 
• Owed money? Send a simple link to get paid back.
• Enjoy easy international transfers to 37 countries from your app – no hidden fees or exchange rate markups
• Pay people instantly in-app – no fiddly card reader needed
• Deposit cheques digitally from your phone and pay in cash at the Post Office.
 
Keep your money safe

• Your money’s covered up to £85,000 by the Financial Services Compensation Scheme
• With 24/7 in-app support from real humans in the UK, we’re always here to help
• Lock your card in-app and turn settings on and off, such as contactless, online, gambling and swipe payments
 
Business banking

No monthly fees. Get mobile and web banking access, 24/7 support and simplified accounting. Deposit cash at the Post Office from as little as £3, and deposit cheques in-app by taking a photo. Automate your expenses, ring-fence money for bills, keep track of invoices with instant payment notifications and spot where your business is spending with smart analytics. Voted Best Business Banking Provider 2023.

Starling Kite for kids
 
Kite is our debit card and app for kids. It’s like a child bank account, but built seamlessly into your Starling account (personal or joint) for better visibility and control. Kids have their own version of the app, too.

The joint bank account

Manage collective household expenses or save up for something big together; our joint account simplifies shared spending. Get instant payment notifications, track your spending with Insights, save up together and make important payments from one account. Open an account in seconds.
 
Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London, E1 6PW.
 
We’re authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166.
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