63
fair
Step - Earn 5.00% on Savings | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
54 Reports
54 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
14 Reports
14 Reports
User Feedback
21%
iOS
14 Reports
14 Reports
79%
Android
54 Reports
54 Reports
Step - Earn 5.00% on Savings - Latest Quality Issues
iOS
Dec 11, 2024
Terrible customer service
About $200 was fraudulently spent from my daughter's account and nothing is being done about it. Filed disputes and they are closed by their automated system without anything being done.
Android
Dec 11, 2024
Listen, I love this app. It's so easy to use and has an easily understandable format, but I've noticed something that's been absolute hell. There isn't an option to say that I wasn't the one who paid for whatever just got charge to my card. I've lost a lot of money from getting random purchases charged to me, and it says it's from Amazon or Amazon Prime, so I can't just block the merchant because then I can't order anything. At first, I just got a new card, but it's happening again
iOS
Dec 15, 2024
Dr green doesn't take step
How am I supposed to get my razzle dazzle sour apple if dr green doesn't even take step
Android
Dec 17, 2024
I'll give it a 4 star because for the 4 years i used it, it was a wonderful app. It helped me build my credit. It was easy to manage. But randomly closed my account because of some expectation i didn't meet. I followed every single rule/expectations they had, and it randomly closed my account. I do recommend it, but dont be surprised if your account gets closed one day.
Android
Dec 17, 2024
Man how the hell can't you not adentify my identity
Android
Dec 19, 2024
App keeps crashing on samsung galaxy s9 even clearing cache
Android
Dec 20, 2024
can't withdraw money from my card... hate that but otherwise good app.
Android
Dec 22, 2024
Not a fan. I was sent a referral link that promised cash on both ends for signing up and setting up direct deposit. After two direct deposits and no credit, I combed the app multiple times trying to find out why. I'd read all the terms. No minimum was listed. However, when I reached out to customer service, they said there was a minimum, but it's too late. I don't do sketchy. There's WAY too much competition. I found no real benefit to having a Step account. Just another medicocre banking app.
Android
Dec 23, 2024
This app has been crashing for me lately and I can't open the app at all.
Step - Earn 5.00% on Savings - Product Description
Step is the all-in-one banking solution that helps 4+ million users build smarter money habits. With Step you can earn 5.00% on your savings balance up to $250K (more than 12x the national average)¹ and get up to 3x points when you set up qualifying direct deposit. Step Users can also build a positive credit history, even before you turn 18³, with an FDIC-insured bank account and a FREE Visa² Secured Card. You can invest in stocks, set savings goals, earn rewards, and send and receive money to other users instantly⁴. Step lets you easily track your transaction history, portfolio balance, and savings progress and sets you up for a lifetime of financial success from the moment you sign up, which you can do without any monthly fees. Benefits of Step: - Earn 5.00% on savings - No signup fees, monthly fees, no overdraft fees - Invest in Stocks⁷ - Earn up to 3x points - Build positive credit history even before 18 - Rewards at revolving merchants - Get paid up to 2 days early with direct deposit⁶ - Instantly send and receive money - Deposit cash at 70,000+ retail locations nationwide - 30,000+ fee-free ATMs nationwide⁵ - Merchant blocking - Customize your Step Visa Card - Add your Virtual Step Card to Apple Pay - Create Savings Goals to help you budget for big purchases - Track your balance in the app Additional benefits for parents: Parents can have peace of mind knowing that their teens’ transaction history is only a click away. With features like savings goals, merchant blocking, and automated allowances, parents can feel confident that Step is setting their teen up for financial success. - No signup fees, no monthly fees, no overdraft fees - Instantly send money to your teens⁴ and automate their allowances - Connect your existing debit card, bank account, or other apps - Visibility into your teen’s spending and savings - Customer support 7 days a week - Freeze your teens’ Step Card anytime - Add up to four family members to Step - Protected by Visa's Zero Liability Policy² ¹Step deposit account is not interest bearing. Savings percentage is not interest but is cash rewards directly funded and managed by Step. The rewards, if calculated as an APY, would be 5.00%. Percentage is variable and may change. The national average rate referenced is from FDIC's published national average savings rate, accurate as of 5 10, 2023. ²Step is a financial services platform. Banking services provided by and the Step Visa card issued by Evolve Bank & Trust, Member FDIC. Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. ³ Step Visa Card is designed to help build positive credit history. Positive history reported, to the 3 major bureaus, on and only to your Step Visa card activity, subject to account in good standing. We do not have control over your credit scores. Your overall credit history and scores as reported by the bureaus may be impacted by your activity outside of your Step Visa card (including any other Step loan products or external activity), as credit scores are built by the bureaus based on a number of factors, including activity outside of the Step Visa Card. ⁴Transfers may be subject to review by Step or your bank which may result in delays. ⁵Out-of-network ATM withdrawal fees apply ⁶Early access to direct deposit funds depends on the timing of the payment file from your payer. Funds are generally made available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date. ⁷Investing and advisory services provided by Step Advisers LLC, a SEC-Registered Investment Adviser, by making non-discretionary recommendations.Investment accounts are managed and custodied by DriveWealth, a member of the Financial Industry Regulatory Authority (FINRA).
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