58
fair

Step - Earn 5.00% on Savings | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Finance
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Android unitQ Score
Android User Feedback
68%
Android
41 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
19 Reports
User Feedback
32%
iOS
19 Reports
68%
Android
41 Reports
Step - Earn 5.00% on Savings - Latest Quality Issues
Android
Jan 21, 2025
Canceled my account, saying I violated terms of use. My card was in my name, and the funding source card was in my name. I never falsified my information, or I wouldn't have been able to create an account. I never sent or received a [phone]P or sent a fraudulent transaction. I never gambled with my card. Thiers no other device registered on my step app besides my Z Fold 5. Step gave no specific reason why my account was closed. R.I.P. my $1100 that was funded.
iOS
Jan 21, 2025
Incompetent AI chatbot
I've moved all my money and sold all my stocks that were and moved that money to a new bank because the AI chat bot is incredibly incompetent and I don't like that you're trying to act like AI can do the jobs of humans.
Android
Jan 22, 2025
Its broken. And got a text my account was frozen when I haven't even been using it, are you hacked?
Android
Jan 23, 2025
nice idea though it lacks the banks approval for success, but helps with creating a budget. kinda defeats the idea to have a checking account cause many transactions are declined.
Android
Jan 23, 2025
Do not download the app. They promise $25 for referrals then nothing happens besides excuses.
iOS
Jan 24, 2025
They refused to verify my identity
They are not accepting application obviously. Otherwise why not let me verify my identity? I just got rejected immediately with no ability to join. After several emails, they just keep saying they are not going to verify my identity. Screw these people
Android
Jan 24, 2025
APP ISN'T WORKING AS OF 1/23/2025 :/ W T H , WHY DON'T THEY HAVE A PHONE TO CALL ?
Android
Jan 26, 2025
Unable to open the app
Android
Jan 26, 2025
i'm the sponsor of my account and I'm on a limit I tried to withdraw money to pay a bill and couldn't I am looking for other card companies because I can't deal with this what if I would have had an emergency
Step - Earn 5.00% on Savings - Product Description
Step is the all-in-one banking solution that helps 4+ million users build smarter money habits. With Step you can earn 5.00% on your savings balance up to $250K (more than 12x the national average)¹ and get up to 3x points when you set up qualifying direct deposit. Step Users can also build a positive credit history, even before you turn 18³, with an FDIC-insured bank account and a FREE Visa² Secured Card. You can invest in stocks, set savings goals, earn rewards, and send and receive money to other users instantly⁴.  Step lets you easily track your transaction history, portfolio balance, and savings progress and sets you up for a lifetime of financial success from the moment you sign up, which you can do without any monthly fees.

Benefits of Step:
- Earn 5.00% on savings
- No signup fees, monthly fees, no overdraft fees
- Invest in Stocks⁷ 
- Earn up to 3x points
- Build positive credit history even before 18
- Rewards at revolving merchants
- Get paid up to 2 days early with direct deposit⁶
- Instantly send and receive money 
- Deposit cash at 70,000+ retail locations nationwide
- 30,000+ fee-free ATMs nationwide⁵
- Merchant blocking
- Customize your Step Visa Card
- Add your Virtual Step Card to Apple Pay
- Create Savings Goals to help you budget for big purchases
- Track your balance in the app

Additional benefits for parents:
Parents can have peace of mind knowing that their teens’ transaction history is only a click away. With features like savings goals, merchant blocking, and automated allowances, parents can feel confident that Step is setting their teen up for financial success.

- No signup fees, no monthly fees, no overdraft fees
- Instantly send money to your teens⁴ and automate their allowances
- Connect your existing debit card, bank account, or other apps
- Visibility into your teen’s spending and savings
- Customer support 7 days a week
- Freeze your teens’ Step Card anytime
- Add up to four family members to Step
- Protected by Visa's Zero Liability Policy²

¹Step deposit account is not interest bearing. Savings percentage is not interest but is cash rewards directly funded and managed by Step. The rewards, if calculated as an APY, would be 5.00%. Percentage is variable and may change. The national average rate referenced is from FDIC's published national average savings rate, accurate as of 5 10, 2023.

²Step is a financial services platform. Banking services provided by and the Step Visa card issued by Evolve Bank & Trust, Member FDIC. Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use.

³ Step Visa Card is designed to help build positive credit history. Positive history reported, to the 3 major bureaus, on and only to your Step Visa card activity, subject to account in good standing. We do not have control over your credit scores. Your overall credit history and scores as reported by the bureaus may be impacted by your activity outside of your Step Visa card (including any other Step loan products or external activity), as credit scores are built by the bureaus based on a number of factors, including activity outside of the Step Visa Card. 

⁴Transfers may be subject to review by Step or your bank which may result in delays. 

⁵Out-of-network ATM withdrawal fees apply

⁶Early access to direct deposit funds depends on the timing of the payment file from your payer. Funds are generally made available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.

⁷Investing and advisory services provided by Step Advisers LLC, a SEC-Registered Investment Adviser, by making non-discretionary recommendations.Investment accounts are managed and custodied by DriveWealth, a member of the Financial Industry Regulatory Authority (FINRA).
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