75
good
Step - Earn 5.00% on Savings | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
30 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
17 Reports
17 Reports
User Feedback
27%
iOS
17 Reports
17 Reports
73%
Android
45 Reports
45 Reports
Step - Earn 5.00% on Savings - Latest Quality Issues
Android
Nov 9, 2024
I have been having issues with this app since I started using it. I wake up to a negative balance in my checking this morning. Now this a prepaid account with no overdraft feature that is available. I ha e been trying to dispute the charges but the system is running me in circles. I am not recommending you use this app for your everyday banking. These apps are not secure enough to know if you have went over your available spending balance and this causes a problem for the consumer.
iOS
Nov 9, 2024
Good until it wasn’t
I have had step for 3 years and 5 months. When I hit 3 years, it started not accepting the money I put on my card and it started taking money off on transactions I didn't make and when I wanted to make a purchase online the money would say pending, but 3 days later the money comes back in my account which is crazy because it's bills that I try to pay. The customer service is also horrible. I came to realize it's better to go to an actual bank and open an account than using step.
Android
Nov 11, 2024
Right now, this is an interesting Banking App. I'm liking eeverything I see. I like that it offers so much more than a lot of them out there. But the biggest problem i have with this app is you log in complete ANY ONE ACTION in the app, and then it seems to freeze. You can't seem to be able to do anything else til you close out the app completely and log back in. One action per log in is annoying as heck so why it's 1 star. Fix this issue and it would be 5 stars easily! Thank you!
iOS
Nov 12, 2024
Looked good at first—then horrible
I was excited to see if I could actually save up money with this app. As soon as I transfer tho it deleted, then they give me an email to provide “additional information” like a selfie which they should have asked up-front when I first got the account. They didn't even say if the info would be encrypted! I decided that I didn't trust this app, and tried to delete my account— but there's no option to. So I went to customer service and they ignored my question to delete my account. The trouble is that this is a mobile-only app, kids, if you want to build credit do it with the right app, don't get this one.
Android
Nov 15, 2024
To many loading issues with
iOS
Nov 15, 2024
cool
Easy to use most of the time but my payments keep getting declined for no reason! I have enough money, and all the info i put in is correct. I also wish you could move money from here to apple pay and vise versa.
Android
Nov 16, 2024
They closed my account for no reason, and they closed two other people accounts that I know.
iOS
Nov 17, 2024
great but ran into some issues
i loved that it helped me build credit, it was pretty easy to use but only issue i ran into is sending money. i cant necessarily send money to people and ive tried to send money into my other card.
Android
Nov 19, 2024
Can't verify my identity but doesn't offer any way to do that.
Step - Earn 5.00% on Savings - Product Description
Step is the all-in-one banking solution that helps 4+ million users build smarter money habits. With Step you can earn 5.00% on your savings balance up to $250K (more than 12x the national average)¹ and get up to 3x points when you set up qualifying direct deposit. Step Users can also build a positive credit history, even before you turn 18³, with an FDIC-insured bank account and a FREE Visa² Secured Card. You can invest in stocks, set savings goals, earn rewards, and send and receive money to other users instantly⁴. Step lets you easily track your transaction history, portfolio balance, and savings progress and sets you up for a lifetime of financial success from the moment you sign up, which you can do without any monthly fees. Benefits of Step: - Earn 5.00% on savings - No signup fees, monthly fees, no overdraft fees - Invest in Stocks⁷ - Earn up to 3x points - Build positive credit history even before 18 - Rewards at revolving merchants - Get paid up to 2 days early with direct deposit⁶ - Instantly send and receive money - Deposit cash at 70,000+ retail locations nationwide - 30,000+ fee-free ATMs nationwide⁵ - Merchant blocking - Customize your Step Visa Card - Add your Virtual Step Card to Apple Pay - Create Savings Goals to help you budget for big purchases - Track your balance in the app Additional benefits for parents: Parents can have peace of mind knowing that their teens’ transaction history is only a click away. With features like savings goals, merchant blocking, and automated allowances, parents can feel confident that Step is setting their teen up for financial success. - No signup fees, no monthly fees, no overdraft fees - Instantly send money to your teens⁴ and automate their allowances - Connect your existing debit card, bank account, or other apps - Visibility into your teen’s spending and savings - Customer support 7 days a week - Freeze your teens’ Step Card anytime - Add up to four family members to Step - Protected by Visa's Zero Liability Policy² ¹Step deposit account is not interest bearing. Savings percentage is not interest but is cash rewards directly funded and managed by Step. The rewards, if calculated as an APY, would be 5.00%. Percentage is variable and may change. The national average rate referenced is from FDIC's published national average savings rate, accurate as of 5 10, 2023. ²Step is a financial services platform. Banking services provided by and the Step Visa card issued by Evolve Bank & Trust, Member FDIC. Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. ³ Step Visa Card is designed to help build positive credit history. Positive history reported, to the 3 major bureaus, on and only to your Step Visa card activity, subject to account in good standing. We do not have control over your credit scores. Your overall credit history and scores as reported by the bureaus may be impacted by your activity outside of your Step Visa card (including any other Step loan products or external activity), as credit scores are built by the bureaus based on a number of factors, including activity outside of the Step Visa Card. ⁴Transfers may be subject to review by Step or your bank which may result in delays. ⁵Out-of-network ATM withdrawal fees apply ⁶Early access to direct deposit funds depends on the timing of the payment file from your payer. Funds are generally made available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date. ⁷Investing and advisory services provided by Step Advisers LLC, a SEC-Registered Investment Adviser, by making non-discretionary recommendations.Investment accounts are managed and custodied by DriveWealth, a member of the Financial Industry Regulatory Authority (FINRA).
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