48
poor
Stitch Fix - Personal Styling | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
11%
Android
8 Reports
8 Reports
iOS unitQ Score
iOS User Feedback
89%
iOS
67 Reports
67 Reports
User Feedback
89%
iOS
67 Reports
67 Reports
11%
Android
8 Reports
8 Reports
Stitch Fix - Personal Styling - Latest Quality Issues
Android
Jan 17, 2025
Customer support was so helpful and understanding when I contacted them, I told them that it was out of my budget and I asked for a refund and for no fixes sent to me and they gave me a refund and cancelled my account for me!
iOS
Jan 17, 2025
Low quality, material clothing they do not last
Low quality material clothing that does not last. Spent $70 on a pair of pants that this team started splitting after one wear and there is no returns.
iOS
Jan 18, 2025
Stitchfix Lover!!
Love the versatility of Stitchfix! They have done an amazing job checking out my likes/dislikes on the pictures pitched to you on the app and cheering out my Pinterest board. I'm frugal with my clothes purchases, so my only qualm is the high prices on most items. Ultimately, I'd say a majority of the clothes sent are great quality items that will last you a long period of time. Although, I will admit that I have not been happy with a majority of the sweaters I have recently purchased. They tend to get pills too early on for my liking (i.e. after following the proper cleansing protocols). Lastly, they definitely get you and make it worth your while to move forward with purchasing all 5 pieces. The 25% off if you purchase all 5 items definitely makes it “worth your buck” versus purchasing 1-3 items. It just stinks if you truly don't LOVE all of those pieces!
iOS
Jan 18, 2025
Gone down hill
I have been a member for years now and the quality and style of your clothes has gone wayyyy downhill. Please look for other designers and not just cheap clothes. Paper moon is still a nice brand but you guys need to work on improving. Very disappointed now for over a year.
iOS
Jan 18, 2025
All looks the same
I keep getting similar items without much color and very matronly.
iOS
Jan 22, 2025
User interface is terrible
Terrible customer service and their shipping and tracking is terrible! I have placed my last order with the company. When I inquired about my order I was told it would take 3-5 days to reach out to me. Life is too short to mess with a terrible company who doesn't care.
iOS
Jan 22, 2025
No contact information
I didn't order anything, yet they sent a box that I haven't even opened. I'm trying to contact them, but there's no contact information, only an automated chat with no live personnel. I would like to return this unopened box.
iOS
Jan 24, 2025
Horrible customer service
Customer service is dismissive and only will answer in template language and closes the chat without providing assistance. Tried getting my address updated, next shipment It delivered again to the wrong address. Customer service sent several template answers and then closed chat without resolving the issue after I asked how to delete my account once my last replacement was scheduled or cancelled. Shame because I loved everything in my first order.
iOS
Jan 24, 2025
Too many notifications
The app is fine. But there is no way to turn off the annoying marketing notifications without also turning off important order status notifications.
Stitch Fix - Personal Styling - Product Description
Make style easy with Stitch Fix, the #1 online personal shopping service for women, men and kids. Take our simple style quiz to share your style, size and budget, then get matched with a (real, human!) Stylist who gets you. Choosing from 1,000s of brands and styles, they send personalized pieces that get your style and fit just right. Let your personal Stylist select 5 just-for-you items per box (it’s called a “Fix”), and get access to personalized style advice and recommendations in your unique “Freestyle” shop. Free shipping and returns, no subscription required. FREE SHIPPING + NO SUBSCRIPTION REQUIRED Shipping, returns and exchanges are always free (label included). Order Fix boxes on demand, or opt for regular deliveries, it’s up to you. When you keep all 5 items, get 25% off the entire order. ONLINE PERSONAL STYLING FOR EVERYONE Women’s sizes 0-24W (XS-3X) including Plus, Petite and Maternity. Men’s sizes XS-3XL, waists 28-48 and inseams 28-36, including Big + Tall Kids sizes 2T-18 YOUR STYLE ON YOUR BUDGET From statement pieces to everyday items, your Stylist shops exclusively within your chosen price range. Set your budget by category: Blazers, shirts, pants, and more. Items start around $32 for women and men, and at $12 for kids. “Stitch Fix is so convenient! It takes away the unknowns of online shopping. They're truly there to help you with the whole process and figure out what YOU want.” –Sam Z. “Every single pair of jeans that I have received from Stitch Fix fits me perfectly. They nail it every time.” –Dena A. “It's a very easy way to feel good about yourself, feel good about the clothes you're wearing and not have to sacrifice your time stressing over shopping.” –Abby E. “You just push buttons on your phone and a personal Stylist will take care of you—with Stitch Fix, anybody can have a personal Stylist.” —Victoria Y. “They know exactly what looks good on me and it comes right to my door. Plus free shipping? It’s a no-brainer.” –Alex Z.
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