6
poor
StubHub: Event Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
32%
Android
28 Reports
28 Reports
iOS unitQ Score
iOS User Feedback
68%
iOS
60 Reports
60 Reports
User Feedback
68%
iOS
60 Reports
60 Reports
32%
Android
28 Reports
28 Reports
StubHub: Event Tickets - Latest Quality Issues
iOS
Dec 19, 2024
The worst experience ever!!! I wish I could give them zero star
I recently used StubHub to buy tickets, and it was a nightmare. The website was confusing, and the service fees were outrageous—almost doubling the ticket price. When my tickets finally arrived, they were late, leaving me stressed just before the event. Customer service was unhelpful; after an hour on hold, I spoke to someone who couldn't assist me. To make matters worse, the tickets were for the wrong event, and I missed out entirely. On top of all this, they have no refund policy, which makes them even worse. Overall, my experience was incredibly disappointing. I will never use this scam again. There are better options out there—save yourself the trouble!
iOS
Dec 19, 2024
Thieves
Sell 4 tickets. Supposed to receive 540$. They grab my 309$ as charged for something. And rest of amount they cut for another 40$ for no reason. Trying to call customer service but they useless. Absolute ridiculous service. Stay away
Android
Dec 20, 2024
Doesn't allow you to even buy the tickets and glitches out everytime despite trying every payment method.
iOS
Dec 20, 2024
Freezes Constantly
Even after updating the app today, it still constantly freezes, forcing me to close and reopen the app countless multiple times. I'm so frustrated I don't want to use them ever again.
iOS
Dec 20, 2024
SCAMMED and StubHub refuses to help
I was scammed out of $350 and StubHub wanted to give my personal information to a seller who gave a scam ticket in the form of a screenshot, and refused to reply to any of StubHub's correspondence. They also refused to refund the defunct ticket because of the seller's lack of reply. DO NOT USE STUBHUB.
Android
Dec 21, 2024
Just bought concert tickets for my wife and I, and they charged me $800 in "service fees"! What kind of scam is this???? Unbelievable greed going on. Sick.
Android
Dec 21, 2024
Way overcharge on fees! What's worse, they don't even explain the why! They boast about having lowest price, so I gave a try, one game was 20 bucks a ticket. I got excited until I saw their scam. It was 40 for 2 tickets, then said 44 for processing fee, so 22 per ticket. Guess what, tickets are not 20, they are 42 each!!!! All sites online charge a fee, but a fee greater than the ticket price...the word scam comes to mind!! And to offer zero support to contact anyone just proves my point further
Android
Dec 22, 2024
50% fees that are hidden until the last step of purchase. That's right, advertise $200 for 2 tickets then try to charge you $300 at the very end. Used to be good now it's the literal worst
Android
Dec 23, 2024
Stay away. There is no going back. They will sell you tickets that did not verify, and when they can't provide you with the seat, they will tell you they can't refund you money. I spent more money on the fees than the tickets for the event.
StubHub: Event Tickets - Product Description
StubHub is the world’s top destination for ticket buyers and resellers. Prices may be higher or lower than face value. Buy and sell event tickets on the world's largest ticket marketplace. Over 10 million upcoming live sports events, concerts, theater shows, gigs and tours are available. StubHub ranked #1 in Newsweek’s America’s Best Customer Service 2019. Download the StubHub app today for amazing experiences right at your fingertips! Buy baseball tickets, football tickets, concert tickets and more from the day they go on sale up until the day of the event. Change of plans? Easily sell your tickets right from the app. Every order is 100% guaranteed, with customer service all the way to your seat. Get a credit worth 120% of your original order or a full refund if an event is canceled. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Simple and easy: Buy and sell tickets in only a few taps 2. StubHub FanProtect™ Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. STUBHUB APP FEATURES: FIND THE BEST EVENTS ● Search for events by category, your interests, or location ● Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more ● MLB tickets ● NFL tickets ● NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY ● My tickets: Track your orders, view your mobile tickets and get ready for your next event ● Sell section: List tickets, manage your listings and view your sales ● Mobile tickets: Get into events with your iPhone – no need to print (available for selected venues) Buy and sell tickets for: New York (Giants, Jets, Yankees, Mets, Knicks, Brooklyn Nets, Islanders, New Jersey Devils, MetLife Stadium, Citi Field, Yankee Stadium) Los Angeles (Chargers, Rams, Los Angeles Angels, LA Dodgers, Clippers, Lakers, Anaheim Ducks, Kings, Memorial Coliseum, Dodger Stadium, Staples Center) Chicago (Bears, Cubs, White Sox, Wrigley Field, Soldier Field, United Center) Philadelphia (Eagles, Phillies, 76ers, Flyers, Lincoln Financial Field, Citizens Bank Park) Dallas - Fort Worth (Cowboys, Rangers, Mavericks, Dallas Stars) Oakland (Raiders, Athletics, Golden State Warriors, O.co Coliseum) San Francisco (49ers, Giants, Sharks, Levi's Stadium, AT&T Park) Washington, D.C. (Redskins, Nationals, Wizards, Capitals, FedEx Field, Nationals Park) Boston (Patriots, Red Sox, Celtics, Bruins, Gillette Stadium, Fenway Park, Boston Garden) Phoenix (Cardinals, Arizona Diamondbacks, Phoenix Suns, Coyotes) Detroit (Lions, Tigers, Pistons, Red Wings, Comerica Park, Tiger Stadium) Minneapolis- Saint Paul (Vikings, Twins, Timberwolves, Wild) Miami (Dolphins, Marlins, Heat, Panthers, American Airlines Arena, BB&T Center, Marlins Park) Denver (Broncos, Colorado Rockies, Nuggets, Avalanche, Sports Authority Field) Festivals and Concerts (Elton John, U2, Lollapalooza, Bruno Mars and more) GET IN TOUCH WITH US Website: www.stubhub.com Twitter: www.twitter.com/stubhub Instagram: www.instagram.com/stubhub Facebook: www.facebook.com/stubhub
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