55
fair

SumUp - Credit Card Reader | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Business
Work at SumUp Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at SumUp Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
79%
Android
260 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
70 Reports
User Feedback
21%
iOS
70 Reports
79%
Android
260 Reports
SumUp - Credit Card Reader - Latest Quality Issues
Android
Feb 28, 2025
Everything is ok except that when I'm abroad it doesn't let me in which makes it very difficult for me to manage my daily activities. I hope it can be resolved as soon as possible. Thanks
iOS
Feb 28, 2025
Connection problem
I've been working really well for two weeks now, and just got disconnected from my account for no reason and can't log back in?!
Android
Feb 28, 2025
This bank is causing me problems. You try to contact them and they don't even respond.
Android
Feb 28, 2025
I have tried to get verified since I purchased it in November 2024
Android
Mar 1, 2025
No devolper options for using Tap to Pay... That's a bit sus🤔
Android
Mar 1, 2025
Bad support: I've been trying to reach support for 2 weeks. Communication with the chatbot has been unsuccessful. The payment terminal is constantly searching for a connection, every second attempt is in vain, the device has to be restarted several times. Although it is a German company, the reliability is similar to the Bulgarian MyPOS, where you at least get an answer.
Android
Mar 1, 2025
Crashing. Doesn't open. Doesn't accept payment of bills. I had overdue bills with cash in the till and it wouldn't let me pay. Horrible.
Android
Mar 2, 2025
The app is very unstable, it won't stay open on my device! When I manage to open it, I can't change screens because as soon as I try to change it, it exits again. The device is very good, the support is top notch! But the app leaves something to be desired and has discouraged me from buying a second device.
Android
Mar 2, 2025
Horrible! It no longer gives notification of Pix received and out of nowhere it goes away. I will soon be leaving this financial solutions platform.
SumUp - Credit Card Reader - Product Description
Business made simple

The SumUp App makes it simple to accept payments and manage your business. Use our free app together with a SumUp mobile card reader to get paid anywhere.

Our app also makes it easy to manage your item catalog, build an online store, sell gift cards, issue invoices, send payment links, and more. These tools are intuitive and involve no binding contracts – all you pay is a fixed fee per transaction. So whether you need a mobile POS solution or you’re looking for new ways to boost your business, we’ve got you covered. 

Card payments
Download our app and pair your device with a SumUp Card Reader to take chip and contactless payments. With SumUp, you can accept credit cards and debit cards, plus Apple Pay and Google Pay. We also make it simple to set sales tax rates, add tipping options, and issue refunds.

Items 
Create your own personalized item catalog. Use our payment app to add, edit, and delete items. Having your entire inventory at your fingertips makes transactions speedy and simple. You can also organize your items into categories, to make selling even easier.

Payment Links
The flexible way to get paid online. Simply enter the amount you want to charge, create a link, and share it with your customer via social media, SMS, or email. The link will take the customer to a secure website where they can complete the transaction. It’s a great way to take cashless payments without a credit card reader. 

Invoices
With SumUp Invoices, you can generate professional, legally compliant, on-brand invoices in minutes. When your customer receives an invoice, they’ll have the option to pay securely online. Create and send as many invoices as you like with no service fees. There are also no costs for receiving payment by bank transfer – just a small fixed fee for card payments. 
		
Gift Cards
Interested in a new revenue stream that requires minimal effort? Open the SumUp App and you’ll find a gift card page for your business, ready to share. Your customers can buy digital gift cards for any amount, and personalize them by picking from a range of designs. You can manage the balance of every gift card you sell within the SumUp App.
Want to improve your unitQ Score by 20% within 30 days?
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