42
poor
SunPass | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
24 Reports
24 Reports
User Feedback
35%
iOS
24 Reports
24 Reports
65%
Android
45 Reports
45 Reports
SunPass - Latest Quality Issues
iOS
Jan 15, 2025
Total frustration
This is the most frustrating app I've ever used. It's slow and will not advance to the next page during set up or transponder activation. It will reset and make you re-enter information repeatable. Someone really needs to update this and make it more user friendly.
Android
Jan 15, 2025
Very, very bad I put all the information to enter the account and it horrifies me I try to talk to a representative and the option does not come out only the machine bad but very bad service
Android
Jan 16, 2025
it's won't let me log in and it keeps telling me to update app when I click on update the message goes away and wants me to log in and then say my pw and user is wrong when it's not
iOS
Jan 19, 2025
Needs update
Traveling through many tolls, transponder appears active on app but did not work in Chicago tollway. I'm sure it never worked on other states toll booth's. There seems to be a connection issue. App used to work fine before.
iOS
Jan 21, 2025
WORST APP IN EXISTENCE!
This app is beyond useless—it's a complete dumpster fire! Logging in? Forget about it. No matter how many times I reset my password, it NEVER works. Half the time, the app won't even load, crashes randomly, or gives error messages with no explanation. The transponder? Might as well be a paperweight because it stops working whenever it feels like it. The SunPass by plate feature? A joke. I keep getting toll bills in the mail for trips I already paid for, and their so-called “customer service” is about as helpful as yelling into the void. With ALL the technology available today, HOW is this app still this bad?! It looks and functions like it was built decades ago and never updated. The 1.6-star rating is too generous—this app deserves negative stars. FIX IT or shut it down!
Android
Jan 22, 2025
System is not reliable, over due amount payment takes a while to clear. Space for improvement.
Android
Jan 24, 2025
Could not paid toll.
Android
Jan 24, 2025
Keeps popping a message to update the app, but there is no update
iOS
Jan 26, 2025
Extremely limited service. Can only certain tolls. Epass is a million times better.
Why would I pay more to have limited options for tolls? When epass has no restrictions? Incompetent service.
SunPass - Product Description
SunPass is the Florida Department of Transportation's innovative Prepaid Toll Program. Incorporating the latest technology, SunPass can be used on Florida's toll roads and most toll bridges. SunPass customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads. Enjoy the convenience of managing your SunPass account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and Password established for online account management. Features Check account balance. Add funds using a Easy Pay or new credit card. Save credit card for Easy Pay. View transaction activity. Update vehicle information. Add transponders to existing accounts. Update your transponder status. SunPass es un programa innovador de peaje prepagado del Estado de la Florida. Incorporando la última tecnología, SunPass se puede utilizar en todas las carreteras y casi todos los puentes con peajes a través de la Florida. Los clientes de SunPass pagan los peajes más bajos, ya que las tarifas son más bajas que las tarifas en efectivo. Disfrute de la comodidad de manejar su cuenta de SunPass en cualquier momento, con solo descargar la aplicación e iniciar la sesión utilizando el mismo número de cuenta, número del transponder o nombre de usuario y PIN establecido para el manejo de su cuenta en línea. Chequear el balance de la cuenta. Agregar fondos usando Easy Pay o una tarjeta nueva. Ver la Actividad de la cuenta. Modificar la información de los vehículos. Agregar transponders a una cuenta existente. Cambiar el estado del transponder.
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