30
poor
Sunwing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
52 Reports
52 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
48 Reports
48 Reports
User Feedback
48%
iOS
48 Reports
48 Reports
52%
Android
52 Reports
52 Reports
Sunwing - Latest Quality Issues
iOS
Feb 25, 2025
Flight status unknown and feel stranded
We are told to be at the lobby for 8:50 pm for the shuttle to the airport. It is 9:08 pm and no shuttle. We don't know when the flight out is and nobody at Sunwing is available or able to help us. This is totally unacceptable. We can deal with delays but at least have the decency to tell us what the delays are. The local Sunwing rep has older information than we do and is helpless. I have flown Sunwing for many years have had disappointments in the past but this time, you have broken the proverbial camel's back and we will never fly Sunwing again.
Android
Feb 26, 2025
The single absolute worst airline experience I've ever had in my life. abhorrent customer service, enormous delays. an app that doesn't work
iOS
Feb 26, 2025
Tabs not working
Trying to book seats in the app or look at absolutely anything in the “manage trip” section and it just keeps reloading the same page.
Android
Feb 27, 2025
2 days late at the price we pay
Android
Feb 27, 2025
check in at YUL was very confusing and frustrating
Android
Feb 28, 2025
Just returned from Mazatlan Mexico with Sunwing & we loved our trip. Why I am giving 4 stars is because we were never told that when we would get to our resort that we would have an extra 15$ USD fee per day to pay which cost us 225$ USD extra. Also before leaving we pre purchased our carry on luggage but when doing the online check-in upon departure we got charged an extra 60$ per person. I now need to call Sunwing to get my money back & let them know of the resort fee that we got charged.
Android
Feb 28, 2025
Won't open... Screen stays orange and won't open despite uninstalling and reinstalling
iOS
Feb 28, 2025
Unpleasant delay
We had chosen Sunwing in particular for its departure and arrival times which suited us well. Unfortunately we had to endure a delay of 14 hours. This caused several inconveniences for our transport to the airport in addition to losing part of our trip. What was surprising in all this is that all the other companies were on time…. ???
Android
Feb 28, 2025
I was very disappointed with my trip, we had paid for superior rooms and we only had ordinary rooms and we were not supposed to have 3 guaranteed a la carte restaurants and we were not able to have any a la carte restaurants and we had a 13 hour delay and the other airlines had no delays in my opinion Matéo had nothing to do with this delay☹️
Sunwing - Product Description
Download the new and improved Sunwing App for a hassle-free vacation experience under our wing, now with a fresh and easy-to-use design. INFLIGHT CONTENT • Browse our inflight digital excursion brochure. See how you can explore more of your destination with Sunwing Experiences excursions under our wing and save! • Check out our buy on board selection of light meals and snacks with the Sunwing Café menu. SEAMLESS EXPERIENCES • Create an account to add and manage all your upcoming trips with ease. • Enjoy a dynamic app experience throughout your entire vacation journey, from real-time flight updates to the weather in destination. UPGRADE YOUR GETAWAY • Enhance your vacation by choosing your seat, booking a private transfer, upgrading your room category, pre-selecting your room location at select resorts and more. GET IN TOUCH • Contact our Sunwing representatives round-the-clock while you’re in destination and take our post-vacation survey on your return flight home.
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