Superbalist.com | Fashion App | unitQ Score

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I'm really disappointed with your shoe inventory. You either have only the smallest sizes or the biggest sizes in stock, and when other sizes run out, there's no restocking! It's frustrating for customers like me who can't find their size, and it feels like nothing is being done to fix this issue. Please improve your restocking process and ensure all sizes are available consistently. This is unacceptable.

Really not surprised these people went out of business. So disorganized, customer service is pathetic.

Do not use this app to make purchases. When you purchase ANY item with a reduced fee Superbalist is happy to allow the purchase with the understanding that they will deliver the product that shows up as available to purchase on the app with NO stock problems. Once you've paid the price of the product increases drastically (in my case 3x the price I purchased the product for). I ordered a few products with the app telling me that they were available “last one left in your size” they tell you & email you. After the purchase the products suddenly get split into order 1/1 and order 2/1 because they tell you that there is a shipping issue and because visibly they want to deliver the products that they will profit off. After waiting an extensive amount of time for the products purchased in order 2/1 (a sudden division they created of your original order) it shows up as cancelled in your tracking your order tab. In my case the product was available for people to purchase this whole time but once I purchased it the price shot up! Section 17.1 of the Superbalist contract they make you sign applied directly to my case. “ Gross negligence & Wilful misconduct” is the clause in which they in which they promise to rectify the problem. I get that the are “just a selling agent” but Superbalist gives out these “discounts” & reduced prices. They take advantage of naive customers like myself who thought that the contract signed on their site was enforceable. What is clear to me as an extra profit motive. Delete the app. So disappointed with the way they continue to handle these situations- so that now customers must purchase the product again at a drastically increased price. After taking it up with them they didn't want to do anything to solve these problems. Has happened to me more than once & is continuing to happen to others. I have been able to identify that this breach in the agreement is completely unethical - I hope others realise that this will happen to them & Superbalist, who provided the discount, now wants to take it away. The response I received after complaining & asking that the product be delivered at the price I purchased it was so disappointing. Rather go to the actual stores where they will not make you return the product once you've bought it & now increase the price 3x sue to a so called “supply issue” but you see that this whole time the product is available in the store & being purchased by others with the same expectation that this unethical scenario won't happen. Do not trust the app at all!

I always used to buy at least r500 or more for free delivery , but now even with that amount I have to pay for delivery & but even more to get free delivery. I'll rather by at bash from now on. As I'm a wheelchair user and this was convenient for me since I don't have a regular job & cant afford to pay extra for delivery or go and collect my items. Very disappointed

Saddened that I ordered clothes for my daughter for Christmas and order was either delayed or assigned to an incorrect courier facility, all of this has happened without Superbalist showing any consideration or reaching out. I had to constantly email for updates and as I result I decided to cancel the order when they failed to deliver for the third time. This vender has become incompetent to say the least 👎🏾

They were not true to their word. My package was supposed to arrive today but it didn't and no communication was made after as to why.

Worst service ever experienced. Firstly, ordered a tshirt and was sent the wrong item twice. On the second return, I opted to return at Pick n Pay. Worst decision ever, do not select Pick n Pay to return to. Always wait forever and have to request assistance. Tried to return, sorry we can't pick up your return. Engaged with Superbalist, a consultant named Nishaat advised all sorted and I can now return only to be rejected by Pick n Pick a second time! Deceit and rudeness all around. Bye forever!

I'm not happy with the service I got when I was returning the shoes You collected the shoes on the 13 until today I haven't got my money back and when im trying to contact you no one is answering PLEASE REFUND ME