36
poor

Swiggy Food & Grocery Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Food & Drink
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
10%
Android
98 Reports
iOS unitQ Score
iOS User Feedback
90%
iOS
869 Reports
User Feedback
90%
iOS
869 Reports
10%
Android
98 Reports
Swiggy Food & Grocery Delivery - Latest Quality Issues
iOS
Dec 21, 2024
Customer support is no use
Even for items missing in the order, there is no action taken by Swiggy.
iOS
Dec 21, 2024
Worst app ever
This app is the worst, for the last week i am trying to order something but everyday there is the same issue regarding delivery partner unavailable.
iOS
Dec 21, 2024
Swiggy is fake zomato is best
They are so fake and only want money from their customers as i ordered food from Swiggy first it was showing 50 mnts and then it was showing 70 mnts... they dont even refund my amount after cancellation. Zomato is best
iOS
Dec 21, 2024
On time always
Wish I could get my hands on their code or algo for on time notifications. Never on time. Just inconvenient. Delivery guys pick up the order and go hang out somewhere. Just chillin. Meanwhile you pay for the swiggy marked up cost, delivery fee, etc etc fee and you get awesome cold food. Note to self instead of swiggy just go pick it up.
iOS
Dec 21, 2024
Never accepted their fault and took all my money. Worst customer service.
I had placed an order with swiggy and they failed to deliver it and cancelled my order along with a full cancellation fee. I spoke to their team and they said I didn't pick up the drivers call (which I did do and spoke to him twice). I then gave them all the proof that I provided information correctly and spoke to the driver when he called. After this they stopped saying that I didn't pick up but didn't have any reason on their end to show me why they're cancelling my order. After speaking to their customer service MULTIPLE TIMES, they never accepted their mistake, never told me why and what policy is stopping them from refunding me. I am extremely frustrated with this behaviour of not accepting their fault and simply taking money on the account of cancellation fees. I even showed them their terms and conditions that state how I am not liable to pay any cancellation fees when the error is on swiggys or the merchants part. They didn't accept any of this proof. Absolutely ridiculous and useless when it comes to understanding their end users needs.
iOS
Dec 21, 2024
Timing is not accurate
The app displays 5/6 minutes but it is not accurate (it can stay at each minute for minutes) and also sometimes the waiting time increases from say 2 minutes to 5 minutes. I had to wait 1hr 15 minutes for an order that was shown to take just 30 minutes.
iOS
Dec 21, 2024
Swiggy bolt is a scam
Swiggy bolt claims to deliver in 10-14 minutes but in actual take more than 40-50 min and give a voucher of 15 rupees for an order of 1000. Why mislead with the fake delivery time?
Android
Dec 22, 2024
Some items are back in stock - (App Notification) Are you ready to open your restaurant by 2.00pm or 4.00pm - (App Notification) Also timing of the restaurant gets changed automatically or done by POC. I get these notifications every day. When already all items are in stock and restaurant opens at 10.30am, how such things occur? I think one should just focus on revenue and commission rather being controlled from back end. I hope the communication is clear and understood and play a fair game.
Android
Dec 23, 2024
It's to much not supporting I am full suffering of the swiggy app not getting order I will running to the ads also but not getting orders add camping running not getting orders
Swiggy Food & Grocery Delivery - Product Description
Here's everything you can do and find on the Swiggy app:

- Order food, groceries, and other essentials online
- Grab deals on dining out at top restaurants
- Get discounts by paying your dining out bills via Swiggy Dineout
- Pick up and Drop anything instantly, anywhere within your city
- Restaurant and Delivery Partners trained in hygiene protocols
- Find top restaurants and stores in your city
- 30+ cuisines to choose from
- Late-night delivery services
- Order Biryani, Pizza, Masala Dosa, Burgers, Lassi, Coffee, Gulab Jamun, and more
- Explore collections like Best Safety Standards, Veg Only, Healthy Food, Pocket Friendly, Premium, and more

POPULAR RESTAURANTS
Find your favourite local restaurants, as well as top chains like Dominos, KFC, Burger King, Pizza Hut, FreshMenu, Mc Donald's, Subway, Faasos, Cafe Coffee Day, Taco Bell, and more.

NO MINIMUM ORDER CONDITIONS
We place no minimum order restrictions! Order in as little (or as much) as you'd like. We'll deliver it to you!

TOP CUISINES & CATEGORIES
Explore our endless range of categories & cuisines like North Indian, Chinese, South Indian, Thai, Vietnamese, American, Healthy, Street Food, Breakfast, Late Night Cravings, and more.

LIGHTNING-FAST DELIVERIES
Our system is designed to confirm, prepare, and deliver your order in the best time possible.

LIVE ORDER TRACKING
Get real-time updates on your order status and an ETA. Also, track your Delivery Partner's location on a map from the restaurant to your doorstep.

LONG DISTANCE DELIVERIES
Order from top restaurants that are far away from your location.

SAVE BIG WITH OUR BEST OFFERS
Get freebies, cashbacks, discounts, and other deals sponsored by us, and our host of restaurant, bank, and online wallet partners.

PREPAID, CASH, CREDIT, AND MORE PAYMENT OPTIONS
We accept VISA/MasterCard Credit or Debit Cards, Net Banking, PayTM, FreeCharge, Mobikwik wallet, Sodexo Meal Cards, cash on delivery and credit services like LazyPay. You can also add a tip for your Delivery Partner with your order.

INSTAMART - Instant Grocery Delivery
Swiggy Instamart is an instant grocery delivery service powered by Swiggy, delivering groceries to your doorstep in just 15-30 minutes. You can order any time from 6am - 3am* and we'll take care of your mid-week grocery run, emergency supplies, midnight cravings, and much more. From snacks and beverages to fruits and vegetables, cooking to cleaning essentials, personal care to baby care - you can fulfill all your grocery needs on Swiggy Instamart.
Groceries in 15-30 mins
Open from 6am-3am*
3000+ products from popular to new-age brands
*Opening and closing time might vary across cities, owing to Govt. regulations.

DINEOUT - deals on dining out at top restaurants
Use Swiggy Dineout to get up to 40% FLAT discounts with no upper limit on your dining out bills, at over 18000 restaurants across 34 cities. Get an additional 15% discount on your bills with HDFC Bank Credit Cards. Choose from top restaurants near you and save big at cafes, bars, pubs, breweries, fine dining, casual dining, buffets, and so much more!

SWIGGY GENIE - GET ANYTHING DELIVERED: COMING SOON TO ALL CITIES
Now pick up or deliver anything in your city with Swiggy Genie. Send documents, packages and food items, pick up something you've forgotten, deliver gifts to your loved ones, get medicines delivered from pharmacies, order supplies from a local kirana, and more. Swiggy Genie is live in 65+ cities and can be found on the app homepage. Launching soon in all cities.

BEST SUPERMARKETS
Avail alcohol delivery in select cities. Shop online for your daily needs.

WE DELIVER IN 400+ CITIES
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