53
fair

Sydney Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
119 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
60 Reports
User Feedback
34%
iOS
60 Reports
66%
Android
119 Reports
Sydney Health - Latest Quality Issues
iOS
Feb 26, 2025
The worst medical app ever
App were down many times, transactions/claims had disappeared, confusing interface 🤢.
Android
Feb 27, 2025
Haven't been able to login to the my rewards hub for over a month and when I call they say wrong department transfer me to another department and they say wrong department transfer me to another department and they said still not the right one so I hung up.
Android
Feb 27, 2025
Keeps crashing. I'll update my review once the performance is positively stable
Android
Feb 28, 2025
this is yo confusing
iOS
Feb 28, 2025
Stress
This app is trash. No customer service whatsoever.
Android
Mar 1, 2025
Biometric doesn't do anything. Still have to type in password every time.
Android
Mar 1, 2025
For accessing insurance related items, it works as expected. Our group policy has rewards and I can not get the app to link to Google fit to track my activity to maximize my rewards. Should not be hard to do but it is not working.
Android
Mar 1, 2025
Horrendous servers and load times... UI is decent but without good servers the app fails to load 90% of the time.
Android
Mar 1, 2025
Just finally downloaded yet another app so I can get rewards for my fitness - despite having all permissions, I just get an error message "There was a problem loading your device data Try Again" and nothing works. Uninstalling and forgoing my rewards, I guess.
Sydney Health - Product Description
Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.  Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management.



- Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
- Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
- Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
- Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
- View claims – Easily track your claims including the status and your costs.
- Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
- Refill your prescriptions – You can set up automatic refills and reminders for your medications.


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.



Sydney Health options are based on each member’s plan, so some features may not be available to all members.
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