Quality degradation at Sydney Health  
Users report higher volume of Quality Issues than usual
45
poor

Sydney Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
73%
Android
95 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
36 Reports
User Feedback
27%
iOS
36 Reports
73%
Android
95 Reports
Sydney Health - Latest Quality Issues
Android
Mar 25, 2025
it will not let me log in
Android
Mar 25, 2025
never works
Android
Mar 26, 2025
App stopped working, "experiencing technical difficulty"
Android
Mar 26, 2025
slow, bugging, hard to use....also why is it called Sydney instead of Anthem.....? it's also a healthcare app, why is there no passkey support?
Android
Mar 26, 2025
I absolutely loathe app. Anthem or elevance health, health really pushes this app and tries to get you to use it. The problem is as a chat device to hopefully help me get to what I need to know more quickly, this app has utterly and without fail failed every single time I've ever used it. example: I was trying to ask a simple question about covid testing. Within 30 seconds, I was already being presented with information about getting an MRI or other lab testing.
Android
Mar 27, 2025
Trash!! When the app is working it still doesn't provide up to date info. This is why our phone lines are always so busy, because when our members come to the app to DIY, it's too hard to navigate and gives inaccurate/outdated info regarding providers who are INN/OON. Providers list should CLEARLY display which provides will accept Medicare/Medicaid and which have chosen to only accept PPO. This would save many members the stress of receiving that surprise bill!
Android
Mar 27, 2025
unable to get info
iOS
Mar 29, 2025
Fraud
This is a fraudulent app that will deduct money from your account
iOS
Mar 30, 2025
Spending Accounts
The worst health insurance app I have ever used. The spending accounts page never works, and I have payments that are due and need to review and take an action inside the app. It is so frustrating, I don't know why you added a spending accounts page if it never works.
Sydney Health - Product Description
Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.  Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management.



- Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
- Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
- Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
- Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
- View claims – Easily track your claims including the status and your costs.
- Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
- Refill your prescriptions – You can set up automatic refills and reminders for your medications.


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.



Sydney Health options are based on each member’s plan, so some features may not be available to all members.
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