51
fair

Sydney Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
147 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
77 Reports
User Feedback
34%
iOS
77 Reports
66%
Android
147 Reports
Sydney Health - Latest Quality Issues
iOS
Jan 23, 2025
Sydney app - Live help online is no good
I was calling for my son. He is covered under my insurance Anthem Bluecross. It was an emergency and we wanted to see if he should be taken to the hospital. I couldn't find a phone number in the app and tried the live help online option for $10 copay to talk to a Doctor live. But, my son hadn't set up a login yet nor had he downloaded the app to his phone in advance. The nurse practitioner wouldn't speak with him because it was under my login. It was a huge waste of time during an emergency. We got help successfully from the Ask a nurse phone number on the back of the insurance card. This app is a complete waste of time during an emergency. Not recommended. Better off uninstalling it.
Android
Jan 24, 2025
I feel so ill. I cannot get real medical help due to an app that will not open
iOS
Jan 24, 2025
Useless
Useless app. Just tells you to go to another app. Why bother making this app if you can't use it?
Android
Jan 24, 2025
Every time I log in, something is moved, and I have to dig for 45 minutes to find where they moved it.
iOS
Jan 24, 2025
Terrible with iPad
Doesn't work with iPad. Screens will not scroll.
iOS
Jan 26, 2025
Helpful
I like the app it's very helpful, my only issue is I wanted to do the program to quit smoking” quit smoking well being coach” but for over 2 years that section doesn't allow me to enter. Any help on that would be appreciated.
iOS
Jan 27, 2025
Tracking and challenges don’t work
This app has the basic info for my health insurance but trying to use the chatbot is useless and any of the health dashboard tracking and challenges is terrible. It's not clear how to complete many of the steps, probably because you can earn rewards off them. I'm stuck on a “meal prep” challenge step with a bunch of recipes and no direction how to mark it complete to go on to the next step. Each challenge has like 5 steps so I can't complete it for rewards. If you manually log things like calories in a day for example there is no way to edit the data and recentering the numbers just adds it up. So instead of correcting a number it will add the two you have entered.
iOS
Jan 27, 2025
Apple Watch
Cant connect apple watch
iOS
Jan 28, 2025
Not so great at remembering to keep you logged in
Overall, it's a decent app despite mostly being a wrapper for the website. However, when I log in and get my security code, I check the button to remember me on this device, only to have to repeat the process the next time I use the app. 🤦‍♂️
Sydney Health - Product Description
Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.  Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management.



- Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
- Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
- Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
- Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
- View claims – Easily track your claims including the status and your costs.
- Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
- Refill your prescriptions – You can set up automatic refills and reminders for your medications.


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.



Sydney Health options are based on each member’s plan, so some features may not be available to all members.
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