60
fair

Sydney Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
68%
Android
65 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
30 Reports
User Feedback
32%
iOS
30 Reports
68%
Android
65 Reports
Sydney Health - Latest Quality Issues
iOS
Nov 9, 2024
App in general
Looking for an urgent care- for UTI prescription sent me to an occular prosthetic clinic? Submitted info to virtual care 3 times no response If you can't get this dam app to work you need sat/sun support. Even then your chat agents are useless!
iOS
Nov 12, 2024
Being punched in the face is better than using this app
I am distraught by how unfunctional this app is. You must login several times. There is no way to enroll in true pay or pay your bill online through the app. Customer service linked to the app is a bot only. As the title of my review suggests, I would rather be punched in the face than use this app. It is not made for an N user with very limited functionality.
Android
Nov 13, 2024
App shows a text bubble and does nothing. Attempts to tap or open further nothing happens. Literally useless app.
Android
Nov 14, 2024
Extremely hard to use and slow
Android
Nov 14, 2024
I can't fine my doctor
Android
Nov 15, 2024
rewards are not clear on how to get and aren't always up to date even though their instructions are followed. Hopefully, they can open up to Samsung like they have Google since a lot of people use Galaxy phones, too.
iOS
Nov 16, 2024
Not usable
This app is useless. None of the pages work, my login info never saves, etc. I always end up going to the website in the browser.
Android
Nov 16, 2024
To "find care" you have to enter your ID# manually despite already being logged in, and when you submit it nothing happens? This is literally the most basic feature... Beyond this, the app is incredibly unresponsive, I mean it's clearly just a reskinned browser for their mobile site yet still every click takes about 5 seconds for something to happen, and even when I "continue as guest" to look for care I get stuck at a loading animation forever (well at least over 5 minutes). Absolutely unusable
Android
Nov 19, 2024
Will not open
Sydney Health - Product Description
Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.  Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management.



- Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
- Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
- Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
- Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
- View claims – Easily track your claims including the status and your costs.
- Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
- Refill your prescriptions – You can set up automatic refills and reminders for your medications.


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.



Sydney Health options are based on each member’s plan, so some features may not be available to all members.
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