Quality degradation at Tangerine Mobile Banking  
Users report higher volume of Quality Issues than usual
29
poor

Tangerine Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-37 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
49 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
17 Reports
User Feedback
26%
iOS
17 Reports
74%
Android
49 Reports
Tangerine Mobile Banking - Latest Quality Issues
Android
Nov 6, 2024
Tangerine is fantastic to deal with. But if it says you are pre-approved, take this offer, and then why must I submit for credit approval. makes no sense
Android
Nov 9, 2024
fix the broken links.
Android
Nov 10, 2024
So I been using this banking app and almost everything I do i been constantly getting locked out of my acc this app is horrible and time consuming, banking shouldn't be this horrible js
Android
Nov 11, 2024
The app has been great until recently, but needs an update for Android 11. It is now buggy when depositing cheques. Some work, and some fail. In my case, it claims my cheque is in USD when everything about it is Canadian. The error message tells me to deposit it at Tangerine Café (good luck finding one) or to mail it in. My response is: Please fix the bug. Another user reviewed with something similar on 2021-04-29.
Android
Nov 11, 2024
very difficult to speak to a help desk person. on hold for very long time terrible business practices j
Android
Nov 12, 2024
Was great but alot of issues that last year Can't add other banks Promo rates aren't given in tsfa account even when new money in account so wasted month of no interest
Android
Nov 12, 2024
I don't understand why the app requires you to download a PDF of your credit card statement (which isn't even that straightforward requiring several buttons/screens) to see what the amount owing is. The app does list minimum payment amount and payment date. But why not also show the statement full balance amount on the same screen? Baffles me.
Android
Nov 13, 2024
They froze my account illegally I answered everything right had my card ec
iOS
Nov 16, 2024
App not working.
Can't open any kind of account, first day on the app, terrible first impression.
Tangerine Mobile Banking - Product Description
The Tangerine Mobile Banking app makes your banking experience even more convenient than ever before with a fresh and intuitive design. Manage your Accounts, review transactions, transfer funds, locate ABMs, and receive important notifications.



In today’s fast-paced world, we know you’re busy and always on the go. That’s why we make it simple to do all of your banking with us anytime, anywhere.



You can bank anywhere with your smartphone or tablet through our Mobile Banking app. Check your Account balances, send money with Interac e-Transfer®, pay bills, buy and sell Tangerine Investment Funds and deposit a cheque.

Features: 



Digital signup:
Become a Client completely digitally with our Mobile Banking app. Sign up without leaving your home or speaking to a live agent—it’s a fast, convenient and secure mobile experience.
 
Helpful tools to manage your money:
Simplify your life by using our Money Management Tools, like Goals and Left to Spend. These tools were designed to make saving, tracking your spending and staying on top of your finances all a breeze.
 
Helpful pointers and insights:
View and act on Insights – a feature that gives you helpful, relevant and timely information as it relates to your banking.


Deposit cheques:
The easiest and fastest way to deposit a cheque.  You simply snap a photo of your cheque using your device’s camera, enter a few details and voila - the cheque is deposited into your Account. It’s that simple.


Easy mobile wallet addition:
Add your Tangerine Client Card and Credit Card to your Apple Pay mobile wallet and use it where contactless payments are accepted.



Biometric identification:
Use Apple’s built-in face or fingerprint recognition technology (Touch ID or Face ID) for a secure, convenient way to log into Tangerine’s Mobile Banking app.



ABM Locator:
Helps you to easily locate nearby ABMs.



Overview:
View your Account balances and details for all your Tangerine Accounts.



Transfer money:
Transfer funds now, later or schedule ongoing transfers.



Pay bills:
Manage your bills and pay them now, later or schedule ongoing payments.



Orange Alerts:
By choosing to receive Orange Alerts, you’ll never have to wonder if payments or deposits have occurred. Orange Alerts send you emails or notifications to your device when your money is in motion, to ensure you're on top of it at all times.



Refer a Friend:
Refer friends and family to bank with Tangerine, and you could both qualify for a cash Bonus.



Language supported:
English
French



Interac® is a registered trademark of Interac Corp. Used under licence. Tangerine Bank is an authorized user of the trademark.



By tapping the ‘Install’ button or by downloading the Tangerine Mobile Banking app published by Tangerine Bank, you consent to the installation of this app further described below and to its future updates and upgrades. You can withdraw your consent at any time by uninstalling the app. 



You acknowledge, understand and agree that this app (including any updates or upgrades) may (i) cause your device to automatically communicate with Tangerine’s servers to deliver all the functionality described in the description such as Digital Sign Up, Deposit Cheques, Mobile Wallet, etc. and to record usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Policy.


To learn more, contact us at:



Tangerine Bank
3389 Steeles Avenue East
Toronto, Ontario M2H 0A1



Reach out to us online by going to Tangerine.ca > Contact Us
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