88
good
Taptap Send: Money Transfer | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
2183 Reports
2183 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
375 Reports
375 Reports
User Feedback
15%
iOS
375 Reports
375 Reports
85%
Android
2183 Reports
2183 Reports
Taptap Send: Money Transfer - Latest Quality Issues
Android
Nov 19, 2024
Customer service is poor. It is only good for small transactions but if you try to send a slightly larger amount it will take days and i tried to contact them via email 3 times got almost identical response each time and called them and was told the same sob story that their delivery partner is having the some technical issues. So, won't recommend this app. There are much better apps out there.
Android
Nov 19, 2024
very bad 👎. my money is missing the receipt, never get the money. and they said the money delivered was not.Don't trust this app.
Android
Nov 19, 2024
it's irritating in adress verification it's annoying 😑
Android
Nov 19, 2024
i send money to pakistan because our family member is admitted in hospital in 3 days taptap can't delivered my transaction .
Android
Nov 19, 2024
I send payment taptap but I can't received payment 1 month is complete taptap not clear issues
Android
Nov 20, 2024
very pathetic and worst customer service i contact them a lot of time with address proof but every time they reject stating that the adress displayed is not accurate ????? what do you mean by that ??? the person who wrote that knows english ???? how do you know that my address in not accurate if its written on a stamped seal.
Android
Nov 20, 2024
I made a transaction from taptap to Pakistan but money still doesn't receive in Pakistan my account when I contact with taptap customer service they and their representative said that from here transaction has been delivered if not reached their we are not responsible for this it's been 1week I am calling and mailing daily taptap but they are not responding. I will advise to everyone please don't send money from this application 😭 Thank you 🙏
Android
Nov 20, 2024
While signing up, verification code recieved after 5 hours. Tried again and same result. They never take customer care call. Rates are better but not safe. Stringly disrecommend.
Android
Nov 20, 2024
Bad experience Always i used to send money by taptap send its was very usable but I transferred money to my family tow days before and it has been in process, not yet transferred many times i ask for help dest that why not yet transferred if it is not possible to transfer refund my money back. But they always answer me that i should wait when it transfer let you know by notifications.
Taptap Send: Money Transfer - Product Description
Transfer money abroad instantly (90% of our transfers complete in under 5 minutes), with great rates, straight from your phone. It’s as simple as tap, tap, send - fast and convenient for you and your family back home. With TapTap Send you enjoy: • Fast remittance: 90% of our transfers are done within 5 minutes. • Safe & secure service: your card is protected by bank-level security and encryption. • Great exchange rates: we negotiate rates every day to try and deliver the best one possible for you! • No surprises: no hidden fees here. And if there’s a problem with your transfer, we’ll let you know immediately. We’re focused on giving you the best experience to send money internationally. And because our team is from the countries to which we send, we know how to make things as smooth and easy as possible for you. NO FEE TRANSFERS • No fee for transfers outside of fixed exchange rate corridors (e.g., XOF, XAF) • Great exchange rates to save you money FAST AND SIMPLE • 90% of transfers complete within 5 minutes • Complete your first transfer in less than 30 seconds SECURE • Taptap Send is licensed in the UK, Canada, the US and the EU for sending money • PCI compliant -- we do not store your credit or debit card information • We do NOT sell any of your personal information to ANY third parties CONVENIENT - MOBILE MONEY, CASH PICKUP AND BANKS • Send cash from your card to your recipient’s wallet. They'll receive a text and can cash out at a nearby agent • Mobile-money: send to MTN, M-Pesa, Vodafone, Airtel, Wave, and Orange, JazzCash, Easypaisa, Amole, EcoCash and HelloCash (country dependent) • Bank transfers available in Ghana, Kenya, Brazil, India, Nigeria, Bangladesh, Sri Lanka, Pakistan, Egypt, Mexico and Vietnam to GCB, Access, BAM, Banrural, Ecobank, Cooperative, Barclays / Absa, Banrural, Sonali, Attijariwafa and Islami banks, among others • Cash pick-up transfers to CashPlus, Wizall, City Express, Exito, Wing, BAM, Banrural, Banco GYT, Cebuana Lhuillier, Whish, Swared, ADIB/Fawry, Farmacias, Oxxo, WafaCash and UPT LOCAL • Our team is from the communities we serve and speaks over 30 languages OUR SUPPORT We’re always here to help. If you ever need us or have questions, please email us at support@taptapsend.com. OUR MISSION We started Taptap Send because we believe diaspora communities deserve to have someone fighting for them on their most important financial needs: first and foremost, the need to send money to friends and family. Too often, other companies have overlooked, over-charged and not treated these communities with the respect they deserve. We aim to change that, obsessively pursuing solutions to lower costs, reduce delays, and increase convenience. Send from: GBP (British Pound), EUR (Euro) CAD (Canadian Dollar), USD (US Dollar) Send to: BDT (Bangladeshi Taka), BRL (Brazillian Real), COP (Colombian Peso), EGP (Egyptian Pound), ETB (Ethiopian Birr), GHS (Ghanaian Cedi), GNF (Guinean Franc), GTQ (Guatemalan quetzal), HTG (Haitian Gourde), INR (Indian Rupee), KES (Kenyan Shilling), (LKR (Sri Lankan Rupee), MAD (Moroccan Dirham), MGA (Malagasy Ariary), MXN (Mexican peso), MZN (Mozambican Metical), NPR (Nepalese Rupee), PHP (Philippine Peso), PKR (Pakistani Rupee), TND (Tunisian Dinar,) TRY (Turkish lira), UGX (Ugandan Shilling), USD (US Dollar), VND (Vietnamese Dong), XAF (Central African Franc), XOF (West African Franc), ZMW (Zambian Kwacha), ZWR (Zimbabwean dollar) We are not affiliated with Western Union, MoneyGram, WorldRemit, Remitly, Transferwise, Azimo, Small World or Ria.
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