55
fair
tbi bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
52 Reports
52 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
10 Reports
10 Reports
User Feedback
16%
iOS
10 Reports
10 Reports
84%
Android
52 Reports
52 Reports
tbi bank - Latest Quality Issues
iOS
Feb 19, 2025
Totally useless
I registered entirely online, used it for months, and a bright one kicked me out. It turned out that my phone number was “wrong” and therefore I have no access, which requires a visit to the office. If it weren’t for the merchants who give goods on installment through TBI, I would never be your customer for anything in the world!!! The other 5* ratings are probably from salaried employees who have no other choice. I’m taking the trouble to write an addendum because your automated response is insulting and ridiculous. I haven’t changed my number, and your system for some reason considers it changed. As long as you treat your customers like this, I’ll hope to hear that they’ve taken away your license and you’re on the road to bankruptcy. You’re no good, years ago you were a small and meaningfully operating bank. After 2022, you’ve become another useless tumor for giving out quick loans!!!
Android
Feb 19, 2025
It's not working again. I can't log in.
Android
Feb 25, 2025
Disgusting app! For 2 days I can't find where to enter the dynamic password, a white screen appears and I have to swipe left and right to search for something....
iOS
Feb 26, 2025
Create a template
The app does not save the recipient's address after creating a template
Android
Feb 26, 2025
A complete parody, I can't log in. In a word, nothing happens from this application, it's a fictional bank.
Android
Feb 27, 2025
Application not working
Android
Feb 27, 2025
No adequate chat support for constant problems with contactless payment
Android
Mar 1, 2025
too bad, he keeps spamming me with text messages
Android
Mar 1, 2025
This app is the worst. It's super slow and it fails almost every time. To whoever is reading this, don't bother using it as an E-wallet, just use Revolut. You have to wait almost 15 minutes if you want to put some money in it with your card, and 9/10 times you are just stuck in a loading screen and the transaction fails.
tbi bank - Product Description
The bank is in your mobile phone. tbi bank app is the smart way to take control of your money 100% digitally. The app is available to everyone who’s enjoying our services in Bulgaria and Greece. It gives you customized features and 24 hours chat support, and you can use it in Bulgarian, Greek or English language. We believe that banking should be free and with us you will have a transparent, simple and fair experience. As it should be. To learn more about tbi bank app, visit www.tbibank.bg or www.tbibank.gr. TBI Bank EAD, with headquarters and address for correspondence: Sofia 1421, Lozenets district, 52-54 Dimitar Hadjikotsev Street, e-mail: office@tbibank.bg, website : www.tbibank.bg, registered in the Commercial Register at the Registry Agency at the Ministry of Justice with UIC 131134023, licensed as a Bank and respectively carrying out banking activity according to License № B 30 and Orders RD 22-1067 / 13.08.2003, № RD 22 - 1067 / 12.06.2007, RD 22 - 1560 / 20.07.2007, RD 22 - 2270 / 16.11.2009, RD 22 - 0451 / 28.02.2012 and RD 22 - 0451 / 22.10 .2012 of the BNB.
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