65
fair
Teladoc Health - Telehealth | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
279 Reports
279 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
106 Reports
106 Reports
User Feedback
28%
iOS
106 Reports
106 Reports
72%
Android
279 Reports
279 Reports
Teladoc Health - Telehealth - Latest Quality Issues
iOS
Feb 26, 2025
Kind of scam
Thought I'd be able to get my prescription with refills, as the doctor said, but they gave me 30 days with no refills. So essentially Teladoc is just leach adding nothing but more costs and burden to our healthcare system.
Android
Feb 26, 2025
The calls are dropped a lot
Android
Feb 26, 2025
won't login
Android
Feb 26, 2025
So I called to make an appointment, but was told I would have to accept calls that are private. I told the girl that I will not unblock hidden phone calls. She told me that is the only way a doctor will call me. I hung up on her and will uninstall this APP and will never use this bogus service. Apparently, their phone information is more important than my health.
Android
Feb 27, 2025
Zero stars. Provides error message and directs you to the website, then the website crashes on sign in. Can't believe my employer is wasting money on the POS
iOS
Feb 27, 2025
Terrible service, never contacted me!
Been waiting for the to call for 45 min, what terrible service
iOS
Feb 27, 2025
Pointless
The last three times I have been told to go see general care dr or urgent care when the yearly medical issue is already known and I am simply requesting a prescription. There is no point in even using this app or talking to these so called drs.
Android
Feb 27, 2025
1st use, 24/7 for a sinus infection. I know my body, I've had it for 54 years. Quack says it's an accute cough. 2nd use, request for counseling session. After pouring through the providers and settling on one, within the same day, she rescheduled twice. I gave up. 3rd use, request appt w/new counselor. appt scheduled at noon today, by 12:23pm I had to cancel because she no-showed. This app seems to have some suspicious providers. I will not try again. NOT WORTH YOUR TIME OR MONEY.
Android
Feb 28, 2025
I had Livongo which merged into Teladoc last year. Nothing of the merge went right and I spent HOURS on multiple calls with the most incompetent people trying to get access to my account. After weeks I finally got ONE competent person who fixed my account and everything worked. I would still get emails about open tickets but when I called to tell them all was well, they would say the ticket s were not from their system. Today they locked me out AGAIN!! BEWARE - GROSSLY INCOMPETENT!!
Teladoc Health - Telehealth - Product Description
Teladoc Health connects you with complete care, at your convenience and an affordable cost. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well. EXPERIENCE AND EXCELLENCE Teladoc Health has been modernizing healthcare since 2002. More than 50 million visits later, we are the leader in telemedicine. With our app, top-quality doctors and data-driven programs are just a tap away. SEAMLESS CARE FOR ALL OF YOU Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being. If you need in-person care, we can refer you to in-network providers and care sites. But don’t underestimate us. The With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs. And with insurance, your copay for care could be as low as $0. PERSONAL AND PERSONALIZED Teladoc Health providers and coaches will get to know you. Our video and phone visits have no time limit. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together. The app integrates with our devices and Apple Health to put data in your hands. Analyze it during appointments with your care team, or on your own on the go. Then apply what you learn about your health and your habits to find the right path to your goals. We’ll send you notifications and nudges to keep you on the right track. OUR SERVICES INCLUDE: 24/7 CARE On-demand appointments any time of day with board-certified physicians for: - Colds and flu - Pink eye - Sore throats - Sinus infections - Rashes PRIMARY CARE Access within a week to board-certified primary care physicians and nurses who become your dedicated virtual care team for: - Routine checkups and preventive care - Goal-setting and a personalized care plan - Lab orders (bloodwork) - Checking blood pressure and other vitals - Managing chronic conditions CONDITION MANAGEMENT Depending on your coverage, you may be eligible for: - Programs to help manage conditions like diabetes and high blood pressure - Connected devices like a blood glucose meter or blood pressure monitor - Expert health coaching - Health data, trends and actionable insights MENTAL HEALTH Licensed therapists, psychiatrists and self-guided content for help with: - Anxiety and stress - Depression or not feeling yourself - Relationship conflicts - Trauma NUTRITION Registered dietitians who can help with: - Weight loss - Diabetes - High blood pressure - Digestive issues - Food allergies DERMATOLOGY Dermatologists who diagnose and treat common skin conditions, such as: - Acne - Psoriasis - Eczema - Rosacea - Skin infections Your coverage might also provide access to: - Specialists for a second opinion on surgery, a diagnosis or treatment plan - Therapy and coaching to help with back and joint pain - Imaging and sexual health testing referrals CHECK YOUR COVERAGE Sign up to see which telemedicine services are covered by your health insurance or employer. Or, you can choose to pay flat fees. SECURE AND CONFIDENTIAL We take your privacy seriously. Your health information is secure, private and compliant with federal and state laws, including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). AWARDS AND RECOGNITION - Company of the Year—Healthcare Dive, 2020 - World’s Most Innovative Companies—Fast Company, 2021 - Largest Virtual Care Company—Forbes, 2020
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