70
fair

Teladoc Health - Telehealth | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
73%
Android
243 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
91 Reports
User Feedback
27%
iOS
91 Reports
73%
Android
243 Reports
Teladoc Health - Telehealth - Latest Quality Issues
iOS
Nov 17, 2024
terrible, never use again
tried to explain my severe symptoms and apparent conjunctivitis (something wrong with my left eye). the doctor said he would call in a decongestant and cough medicine. would not offer an antibiotic even though my symptoms are far worse than a week ago. did nothing for my eye and when I asked, what about my eye? He hung up!!! Just disconnected the call. Terrible experience! First and last time using teladoc. And since you pay in advance there's no recourse to get your money back from ghis terrible service.
iOS
Nov 17, 2024
Came back to write a second revoew
This app is the worst. I get errors every time I ise it. It doesn't allow for copy paste and yet they required every single med i take upon registration. Wont let me add a dependent wothout extreme difficulty and when I finally got her added it told le she has to get an account - so she tried and it gave her “bad request” errors. They are the worst too bad I am stuck with them thru my Employer. Fire your CIO…now …save your company. I myself am sending a complaint to the health plan that sponsors this garbage.
Android
Nov 17, 2024
Annoying to use. Won't let you stay logged in. Doesn't sync back to Vitality. Probably going to drop it.
iOS
Nov 17, 2024
Use Dr. On Demand Instead
This app is worthless. It gives me no mental health option, only allowing me to schedule a general medical appointment. It also does not let me choose my doctor, despite claiming otherwise. In fact, after I scheduled, it wouldn't even tell me which doctor they'd chosen for me! It also requires that your pharmacy be in the same state as your appointment, which requires me to drive an extra 40 minutes! Finally, it does not accept HSA debit cards. Last straw; going back to Doctor On Demand, which is streets ahead of this stupid app.
Android
Nov 17, 2024
Some of the doctors dont listen or pay attetion and teladoc dose very little to help remendy the issue was on a call of phone tag for nearly a hr
Android
Nov 18, 2024
Whether or not this app is actually going to work at any given time seems like a dice roll. I got trapped in a flow for setting my pharmacy where my only options were to remove my selection or abandon the flow and lose my selection, and the flow to set up an appointment had me stuck at multiple steps with buttons that mysteriously didn't work. Had to restart the app and try again before I could successfully make an appointment. The doctor I spoke to was great, but the app is really flakey.
Android
Nov 19, 2024
App has some serious lag when navigating & clicking within the app.
Android
Nov 19, 2024
There is no reason for this app to only allow their patients to send photo only on pdf when it states that jpeg is fine. This app will keep old appointments well after it finishes. I love the care providers it has but this app is not user friendly whatsoever. I can't even update my home address. Please overhaul this entire mess of a platform.
Android
Nov 19, 2024
No results yet.
Teladoc Health - Telehealth - Product Description
Teladoc Health connects you with complete care, at your convenience and an affordable cost. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well.  
 
EXPERIENCE AND EXCELLENCE 
Teladoc Health has been modernizing healthcare since 2002. More than 50 million visits later, we are the leader in telemedicine. With our app, top-quality doctors and data-driven programs are just a tap away. 
 

SEAMLESS CARE FOR ALL OF YOU 
Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being. If you need in-person care, we can refer you to in-network providers and care sites. But don’t underestimate us. The  

With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs. And with insurance, your copay for care could be as low as $0.   


PERSONAL AND PERSONALIZED 
Teladoc Health providers and coaches will get to know you. Our video and phone visits have no time limit. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together. 

The app integrates with our devices and Apple Health to put data in your hands. Analyze it during appointments with your care team, or on your own on the go. Then apply what you learn about your health and your habits to find the right path to your goals. We’ll send you notifications and nudges to keep you on the right track. 

OUR SERVICES INCLUDE:
 
24/7 CARE 
On-demand appointments any time of day with board-certified physicians for:   
- Colds and flu 
- Pink eye 
- Sore throats 
- Sinus infections 
- Rashes 


PRIMARY CARE 
Access within a week to board-certified primary care physicians and nurses who become your dedicated virtual care team for: 
- Routine checkups and preventive care 
- Goal-setting and a personalized care plan 
- Lab orders (bloodwork) 
- Checking blood pressure and other vitals
- Managing chronic conditions 

 
CONDITION MANAGEMENT 
Depending on your coverage, you may be eligible for: 
- Programs to help manage conditions like diabetes and high blood pressure 
- Connected devices like a blood glucose meter or blood pressure monitor 
- Expert health coaching 
- Health data, trends and actionable insights 

 
MENTAL HEALTH 
Licensed therapists, psychiatrists and self-guided content for help with: 
- Anxiety and stress 
- Depression or not feeling yourself 
- Relationship conflicts 
- Trauma 

 
NUTRITION 
Registered dietitians who can help with: 
- Weight loss 
- Diabetes 
- High blood pressure 
- Digestive issues 
- Food allergies 
 
DERMATOLOGY 
Dermatologists who diagnose and treat common skin conditions, such as: 
- Acne 
- Psoriasis 
- Eczema 
- Rosacea 
- Skin infections 
 

Your coverage might also provide access to: 
- Specialists for a second opinion on surgery, a diagnosis or treatment plan 
- Therapy and coaching to help with back and joint pain 
- Imaging and sexual health testing referrals 

 
CHECK YOUR COVERAGE 
Sign up to see which telemedicine services are covered by your health insurance or employer. Or, you can choose to pay flat fees.  
 
SECURE AND CONFIDENTIAL 
We take your privacy seriously. Your health information is secure, private and compliant with federal and state laws, including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). 

  
AWARDS AND RECOGNITION 
- Company of the Year—Healthcare Dive, 2020 
- World’s Most Innovative Companies—Fast Company, 2021 
- Largest Virtual Care Company—Forbes, 2020
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