74
good
Teladoc Health - Telehealth | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
232 Reports
232 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
82 Reports
82 Reports
User Feedback
26%
iOS
82 Reports
82 Reports
74%
Android
232 Reports
232 Reports
Teladoc Health - Telehealth - Latest Quality Issues
Android
Dec 19, 2024
The app is useless if it never works.
iOS
Dec 19, 2024
Customer Service
Impossible on web, phone, or app to contact and figure what happened to a prescription. Everything was awful, 30 mins on phone to get sent to voicemail. No way to send a new msg on web or mobile. Just useless tools and service.
Android
Dec 20, 2024
As bad as it gets, can't believe it. Still shows my appointments from several months ago as upcoming and says my session is starting soon (no). Doesn't show future scheduled sessions so not even sure if those will start. This is basic stuff and they can't get it right. It's been a problem for months.
iOS
Dec 21, 2024
Horrible mobile site
The mobile site is horrid! The fields are unresponsive to text. I added my payment method four times and each time I got to checkout, it saved the expiration date of my HSA card incorrectly and each time I updated it, the app still saved it incorrectly causing my card to be denied. I am having to pay with another method and seek HSA reimbursement. All of this after getting two prior appointments and joining when promoted only to receive a message that my visit was cancelled because I failed to join.
Android
Dec 21, 2024
Gave it a try for a sinus/upper respiratory infection. Doctor called quickly and gave me a prescription for a Z-pack. However, despite multiple attempts to have them send it to my pharmacy, I still have no prescription! The pharmacy doesn't even have records of anything being sent in. Wasted money and time! I should've just gone to urgent care and been done with it.
Android
Dec 21, 2024
Keep making me redo over everytime I need help
Android
Dec 21, 2024
Keeps rejecting my credit cards
Android
Dec 22, 2024
can't make an account. won't accept my father's middle name.
Android
Dec 22, 2024
I waited 3 hours for an appointment. The app malfunctions a lot and uses a lot of battery.
Teladoc Health - Telehealth - Product Description
Teladoc Health connects you with complete care, at your convenience and an affordable cost. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well. EXPERIENCE AND EXCELLENCE Teladoc Health has been modernizing healthcare since 2002. More than 50 million visits later, we are the leader in telemedicine. With our app, top-quality doctors and data-driven programs are just a tap away. SEAMLESS CARE FOR ALL OF YOU Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being. If you need in-person care, we can refer you to in-network providers and care sites. But don’t underestimate us. The With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs. And with insurance, your copay for care could be as low as $0. PERSONAL AND PERSONALIZED Teladoc Health providers and coaches will get to know you. Our video and phone visits have no time limit. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together. The app integrates with our devices and Apple Health to put data in your hands. Analyze it during appointments with your care team, or on your own on the go. Then apply what you learn about your health and your habits to find the right path to your goals. We’ll send you notifications and nudges to keep you on the right track. OUR SERVICES INCLUDE: 24/7 CARE On-demand appointments any time of day with board-certified physicians for: - Colds and flu - Pink eye - Sore throats - Sinus infections - Rashes PRIMARY CARE Access within a week to board-certified primary care physicians and nurses who become your dedicated virtual care team for: - Routine checkups and preventive care - Goal-setting and a personalized care plan - Lab orders (bloodwork) - Checking blood pressure and other vitals - Managing chronic conditions CONDITION MANAGEMENT Depending on your coverage, you may be eligible for: - Programs to help manage conditions like diabetes and high blood pressure - Connected devices like a blood glucose meter or blood pressure monitor - Expert health coaching - Health data, trends and actionable insights MENTAL HEALTH Licensed therapists, psychiatrists and self-guided content for help with: - Anxiety and stress - Depression or not feeling yourself - Relationship conflicts - Trauma NUTRITION Registered dietitians who can help with: - Weight loss - Diabetes - High blood pressure - Digestive issues - Food allergies DERMATOLOGY Dermatologists who diagnose and treat common skin conditions, such as: - Acne - Psoriasis - Eczema - Rosacea - Skin infections Your coverage might also provide access to: - Specialists for a second opinion on surgery, a diagnosis or treatment plan - Therapy and coaching to help with back and joint pain - Imaging and sexual health testing referrals CHECK YOUR COVERAGE Sign up to see which telemedicine services are covered by your health insurance or employer. Or, you can choose to pay flat fees. SECURE AND CONFIDENTIAL We take your privacy seriously. Your health information is secure, private and compliant with federal and state laws, including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). AWARDS AND RECOGNITION - Company of the Year—Healthcare Dive, 2020 - World’s Most Innovative Companies—Fast Company, 2021 - Largest Virtual Care Company—Forbes, 2020
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