fair

Mobile Account Manager – My O2 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

10 Points Past 30 Days

Category: Tools

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

81%

Android
114 Reports

iOS unitQ Score

iOS User Feedback

19%

iOS
27 Reports

User Feedback

19%

iOS
27 Reports

81%

Android
114 Reports

Mobile Account Manager – My O2 - Latest Quality Issues

iOS

Mar 28, 2025

Choose a different provider

Customer service in ZERO I strongly recommend using a different provider. I receive different information every time I talk to someone. I am ready to leave [phone] ASAP. They have become increasingly expensive too.

iOS

Mar 29, 2025

Does not allow you to select a higher data bolt on past 100mb

Major bug, doesn't allow you to select + and - on the app.

iOS

Mar 29, 2025

Needs to be more organised

The layout of this app needs updating. Currently using a bolt on and omg it's so hard to find in my account and have the option to deactivate this bolt on. This should be in my front page showing that it's active and the disable button should be there when I need to disable it. This should be common sense. Using the chat feature is awful. When you close it it's then so hard to find again. There should just be a chat box option.

Android

Mar 30, 2025

can not log in to my account trying to sort out but hopeless

Android

Mar 30, 2025

problem finding latest usage info

Android

Mar 31, 2025

Can't even log in. Just says webpage not available and has been like this for a while now making the app completely useless

Android

Apr 1, 2025

why do I have to log in nearly every time I want to use app... it's so inconvenient. I only use this app because I HAVE to.

Android

Apr 1, 2025

Complete toss "This app is available for your device" "This app will be installed on your device" "Install on other devices" All the above stupid meaningless messages when trying to UPDATE the app Ajay installed. And it still didn't work. Don't blame the phone, don't blame the OS, all are perfect. 02 [phone] is a charade. A piss take. No idea of customer service. No idea how to run a technology company.

Android

Apr 2, 2025

wont even let me log on.

Mobile Account Manager – My O2 - Product Description

The O2 app that allows you to manage your mobile accounts, access exclusive offers and shop for new accessories and mobile devices!
With the My O2 app you’ll be able to add data Bolt Ons, see your recent mobile charges, check your allowances, shop for new device upgrades and gadgets in our online store and get access to exclusive offers for O2 customers including free Wi-Fi. Sign in safe and securely with your fingerprint to access personal details and bills support. Sign up to Airtime Rewards, shop well-known brands and receive discounts on your O2 mobile bill!

The explore tab of our app gives you the option to buy our best-selling products with exclusive offers on the latest android devices and accessories including Samsung Galaxy S20, wireless headphones, Fit Bits and many more.

Bear in mind that the My O2 app isn’t available for O2 Business customers. And if you use the My O2 app outside of our Europe Zone, data roaming charges may apply.

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