34
poor
TfL Go: Live Tube, Bus & Rail | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
100%
Android
181 Reports
181 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
0 Reports
User Feedback
0%
iOS
0 Reports
0 Reports
100%
Android
181 Reports
181 Reports
TfL Go: Live Tube, Bus & Rail - Latest Quality Issues
Android
Feb 27, 2025
Good for planning your journey, but rubbish for topping up your Oyster card. Payment gets stuck when you authorise in your banking app. "Processing" icon just keeps on turning until you close down the app. Update: Works perfectly well if WiFi switched off.
Android
Feb 28, 2025
The app proved useful but has major flaws. I checked last night and it was ok but now it told me about payment pending. I wanted to resubmit payment but it wanted all the card details again while I didn't have the card at hand. And then when I found the card, it tells me that the card is already saved. But I can't used it! Infuriating waste of time. Please fix it asap
Android
Feb 28, 2025
Top up doesn't work
Android
Mar 1, 2025
Impossible to request a refund when overcharged
Android
Mar 1, 2025
My weekly jurney history statements are not there, I need them for my monthly tax-return, there is no place on the app to gather the jurney history for self-employed , when I call tfl is interrupting or operator hangs up in the first second....What a mess you are. Is that hard to do that for us? I lose £200 now for not being able to provide a history. Also, my address has been updated few times , but it isn't visible !Dear TFL, my weekly statements are NOT on the website, I checked !!!!
Android
Mar 1, 2025
Trying to top up with debit card doesn't seem to work???????
Android
Mar 1, 2025
Just done an update today (28 Feb) and top up still not working.
Android
Mar 1, 2025
It took a long time and it was reloading when I didnt even touch it
Android
Mar 1, 2025
28th Feb 25 Still can not get this app to auto download all I get is can not download. Can not get app to down load tfl system is rubbish even touch pads ob busess do not work half the time come on TFL employ IT people how kbow how to do there job What a mess
TfL Go: Live Tube, Bus & Rail - Product Description
Travel confidently around London with maps and live travel updates on our official TfL app. Check live arrival times for Tube, London Overground, DLR, TfL Rail and Thameslink trains as well as Trams and Emirates Air Line. Make step-free journeys and look up station facilities. See on the map when stations and lifts are closed. Walking or cycling? Our reliable journey planner will map a safe route. The app is built around our iconic Tube map. To get started: • Touch the map or search to plan your journey • See the status of all lines • Check how busy each London Underground station is right now • Re-route as you travel - we’ll suggest alternatives • Switch to the step-free map for accessible journeys • Find out when your next train, bus or tram is due • Look up which platform your train will arrive on • See when the stations you want to travel through are quieter • Check out station information and facilities such as toilets Most recently we’ve: • Added more information about station toilets – find out where they are by gender and which ones are accessible and/or with baby changing facilities • Built a new map showing nearby bus stops – making it simple to see where you can catch your bus from • Refreshed the navigation – it’s even easier to get to the features you want Our simple and clear layout is designed to make using the app easy for everyone. Planning your journey: We’ll suggest multiple ways to get to your destination – you pick the one that suits you best. Choose the quickest journey, bus-only or one that’s step-free. Check before you travel: See how the line is running and when to expect your next Tube, bus, train or tram Freedom to explore: Choose the right travel options if you or someone you’re travelling with needs to avoid steps, lifts onto a train or in a station. Bus stops near you: Find the bus stop nearest to where you are, and next bus live arrival information for every route. Available underground: Connect to Wi-Fi (and 4G in some places) to get all the live updates What users have said: “I think that out of all of the transport apps I have owned on my phone, this is by far the best” “I love how clean the design of the app is & how easy it is to use. The best part of the app is it’s simplicity & how it helps you to navigate across London so effortlessly.” “The map is awesome! The ability to zoom in and out and see more/less information as you do so. The station information is really useful and seeing which lines/stations are closed or have delays at a glance is really helpful. It’s also beautifully designed! Very slick, clean, and responsive.” “The app is beautifully designed and free to use. Step free mode also works really well." “This is a must have app … very much worth the wait. Well done TFL.”
All intellectual property rights, including trademarks and word marks, are the property of respective owners