34
poor
TfL Oyster and contactless | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
26 Points Past 30 Days
Category: Travel & Local
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
43 Reports
43 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
42 Reports
42 Reports
User Feedback
49%
iOS
42 Reports
42 Reports
51%
Android
43 Reports
43 Reports
TfL Oyster and contactless - Latest Quality Issues
iOS
Dec 16, 2024
Still no password manager support (inc iPhone keychain)
How is it that they still don't support password managers in this app? If you want me to sign in regularly then it should support autofill password from the iPhone keychain (like pretty much every other app does!). It doesn't even support pasting the password manually from the keychain. This does not improve security as it means I have to enter the password manually - which is great for shoulder surfers when I get randomly logged out mid-journey.
Android
Dec 18, 2024
Too slow and problemas
Android
Dec 18, 2024
Was given an oyster when travelling. Trying to top it up is a nightmare Can't use contactless anywhere close and as we only have ecards for travelling each tag on that incurs international fees. So we found this app. And it rejects any attempt to set up an account. For a city that has so many tourists you need to lift your game and make it friendly to access the transport system in a way that does not cost us an extra mortgage.
iOS
Dec 18, 2024
Unusable
The problem is that logs you out regularly and you can't use password manager to get back in. The fact that you have to have a shorter, memorable password as a result is insecure. You can't even paste in to it. I am using the website directly rather than this.
iOS
Dec 19, 2024
Poor Security - Sign in screen doesn’t work with iOS password manager
How do I give zero stars? The sign in screen still doesn't let you populate your password using the iPhone password manager. You have to enter your password in plaintext. Very poor security. The app frequently logs you out. There isn't an option in the app to provide feedback or report bugs, which suggests that TfL isn't interested in improving the app for customers.
iOS
Dec 20, 2024
Can't log in
I used the same email and password I use to log in my student oyster on the tfl website. On the website it logs me in and on the app it says account doesn't exist.
Android
Dec 20, 2024
The app doesn't show my full journey history. It also doesn't give the notification I set it to give. Not good.
Android
Dec 21, 2024
Awful. Crashes everytime during payment.
Android
Dec 21, 2024
I allow all apps I use to update and I'm using a newish phone with it's Android fully updated. The funny thing is that neither the tube map nor the rail+tube map shows the Elizabeth line. Really, they don't! I my dream world, this app could do more e.g. provide maps of major interchanges.
TfL Oyster and contactless - Product Description
Manage your adult Oyster and contactless cards on the move with the app. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balance and see season tickets • Check if you have any incomplete journeys • Allow notifications when your pay as you go balance falls below a certain amount, or your Travelcard is about to expire When you top up your credit or buy a Travelcard or Bus & Tram Pass, it will be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus, or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area, tram stop or River Bus pier. Keeping on top of your spend is easy; see the date, time and cost of your journeys from the last 8 weeks. Customers who have not already added their contactless card to an online account can do so at contactless.tfl.gov.uk. The TfL Oyster and contactless app will request access to your camera. This is so that you can scan your payment card. We will never store the scanned pictures. Alternatively you can enter the card details manually. You can’t currently add Oyster photocards to this app. You can’t currently buy discounted tickets through the app. For security reasons TfL Oyster app is not supported on rooted devices. Please provide any feedback using this link https://www.tfl.gov.uk/app-contact
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