64
fair
The Gym Group | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
17 Reports
17 Reports
User Feedback
29%
iOS
17 Reports
17 Reports
71%
Android
41 Reports
41 Reports
The Gym Group - Latest Quality Issues
Android
Mar 21, 2025
app not working after last update
Android
Mar 22, 2025
I would love to love the app, but one of its key features doesn't work: it's supposed to tell you how many ppl are in your gym and the percentage of capacity. it's grossly inaccurate - anything over 35% capacity basically means it's absolutely packed. I always wonder what 80 or 90% would look like. either this function doesn't work or what they deem total capacity is totally unrealistic
Android
Mar 23, 2025
Told they're having technical issues, it has stopped me from getting tinto the gym yet there are other people getting in fine. very disappointed when the gym is closed you contact us but you don't tell us when there are technical issues. I waited for over an hour watching everybody else go in. i am soooo angry it's unbelievable. absolutely disgusting disgusting
Android
Mar 25, 2025
Really bad app. Doesn't recognise when you're at the gym and won't let you in. Can't log exercises for machines that are in the gym or really common exercises such as cable tricep extensions. Avoid this app and just memorise your entry number
Android
Mar 25, 2025
the app isn't working i even tried uninstalling but its not opening when trying to log in. also the listed support email on the app listing doesn't work!
iOS
Mar 26, 2025
Walworth Road Rubbish ‼️
I registered for my membership, but I can't get access to go in, I tried my pin and scan the code dozen times but still doesn't work after they took my money. This is London Walworth Road gym
Android
Mar 26, 2025
Wants all your data (you're a gym, quit asking for my data you clowns, you don't need it in the slightest), and doesn't even acknowledge the existence of the gym I'm a member of. Very poor.
Android
Mar 30, 2025
I can't open the app anymore
iOS
Mar 30, 2025
Paid and code doesn’t work
Second time this has happened. Waste of time.
The Gym Group - Product Description
The features in our app are designed for you to get the most from your membership and help you fully maximise your experience at The Gym Group. Download now to get the following features: CONTACTLESS ENTRY Gain quick and easy access to your gym by scanning the QR code with your app. PLAN YOUR VISIT Check the real-time capacity of your gym using both the number of people and the percentage capacity to help you plan your visit. BOOK AND MANAGE CLASSES You can book any available classes at your gym through the app as well as managing all your existing bookings. ON-DEMAND FIIT WORKOUT VIDEOS We have partnered with Fiit to provide all Gym Group members with unlimited access to hundreds of video workouts led by world-class trainers to help you take your in-gym training to the next level. MANAGE YOUR MEMBERSHIP We’ve made it easy to manage your membership from the palm of your hand. WORKOUT & GOAL TRACKING Link up your favourite wearable or third-party apps, including Apple Health, to track your workouts and keep on top of your fitness goals. No wearable? No problem! You can manually add a variety of workouts directly into the workout tracker. DEALS View all your Gym Group deals from our carefully selected partners.
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