36
poor
The Gym Group | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
14 Reports
14 Reports
User Feedback
27%
iOS
14 Reports
14 Reports
73%
Android
37 Reports
37 Reports
The Gym Group - Latest Quality Issues
Android
Nov 5, 2024
it says null
iOS
Nov 7, 2024
Cancel
I'm trying to freeze my membership as I can't do to the gym at the moment. App won't let me do this as it says I don't have access to the right area. The chat feature is just totally automated as send me round in circles. Really really poor functionality with no real ability to speak with a person.
Android
Nov 8, 2024
The app only opens about 40% of the time. It requires consent to monitor your data in order to allow access to some features which is intrusive
Android
Nov 8, 2024
Keeps crashing.. especially recently, whenever I open the app it says "no data available " 🙄 I have some screenshots, but can't attach here to prove.
Android
Nov 10, 2024
Won't let me book an induction because it tells me that the manager will be in contact to book one, it's been a month and I'm paying for nothing. Apparently no-one actually works at these gyms, because there is no way to contact them.
iOS
Nov 14, 2024
Disappointing Decline in Cleanliness and Maintenance Standards
I originally gave this gym a 5-star rating, but unfortunately, I now have to lower it to just 1 star. Over time, the cleanliness standards have noticeably declined. The machines are often left dirty, which is concerning for health and hygiene, especially in today's environment where virus transmission is a serious concern. The lack of regular maintenance has become increasingly evident as well, with several machines appearing worn or in disrepair. To make matters worse, there is a visible lack of support from the staff; it's rare to see anyone from the team checking on the facilities or assisting members. It's disappointing to see such a drastic drop in quality, as this gym once showed great promise.
Android
Nov 14, 2024
This app while having great graphics, isn't as good as the previous app. It does not include half the equipment at my gym which I use. I now have to put in a full km on a cardio machine to be able to record my workout, before I could record part of a km. believe me doing a full km on stairmaster can be tiring. This means too tired to do a full km on any other cardio. before I could split my time on different machines and get a full workout. Also you can only record one workout per machine.
Android
Nov 14, 2024
facilities not clean.
iOS
Nov 16, 2024
Gym capacity
This app never shows the capacity of my gym. Always states ‘0'people actively using the gym. I've tried deleting it and updating the app but nothing works.
The Gym Group - Product Description
The features in our app are designed for you to get the most from your membership and help you fully maximise your experience at The Gym Group. Download now to get the following features: CONTACTLESS ENTRY Gain quick and easy access to your gym by scanning the QR code with your app. PLAN YOUR VISIT Check the real-time capacity of your gym using both the number of people and the percentage capacity to help you plan your visit. BOOK AND MANAGE CLASSES You can book any available classes at your gym through the app as well as managing all your existing bookings. ON-DEMAND FIIT WORKOUT VIDEOS We have partnered with Fiit to provide all Gym Group members with unlimited access to hundreds of video workouts led by world-class trainers to help you take your in-gym training to the next level. MANAGE YOUR MEMBERSHIP We’ve made it easy to manage your membership from the palm of your hand. WORKOUT & GOAL TRACKING Link up your favourite wearable or third-party apps, including Apple Health, to track your workouts and keep on top of your fitness goals. No wearable? No problem! You can manually add a variety of workouts directly into the workout tracker. DEALS View all your Gym Group deals from our carefully selected partners.
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