57
fair
The Gym Group | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
24 Reports
24 Reports
User Feedback
34%
iOS
24 Reports
24 Reports
66%
Android
46 Reports
46 Reports
The Gym Group - Latest Quality Issues
Android
Feb 22, 2025
App keeps crashing. You can't get any support as nobody answers calls or messages.
iOS
Feb 23, 2025
Yearly membership
Paid for the whole year and could not even get access to the gym ! What a waste of Money and no staff available went to three different locations think twice pls before joining
Android
Feb 23, 2025
So buggy
Android
Feb 24, 2025
When setting up my membership something went wrong and app is limited with features not working. Trying to contact the company is near impossible and so I can't use half the benefits that come with my membership.
iOS
Feb 24, 2025
Data privacy
Not sure why I need to forego my data for you to tell me which gyms I've already signed up for. Didn't need to do this before
Android
Feb 24, 2025
I'm currently stuck locked out of a gym that I pay £40 a month for because their system doesn't work. Would not recommend horrible customer service with no way to contact anyone
iOS
Feb 25, 2025
Robbed of 15
For some reason they've taken 35 pound away from my account instead of the usual 20 “because I failed to pay on time” even though I had the right amount of money in my account at the time of renewal. I don't recommend going to this gym and you're better off going to a gym like puregym or jd because at least they don't steal extra money off you.
Android
Feb 25, 2025
Faulty at times and doesn't deliver all that it should.
iOS
Feb 26, 2025
Not working since update
App looks great since the update but the QR code feature no longer works - pods won't open. Also says my gym always has 0 people there.
The Gym Group - Product Description
The features in our app are designed for you to get the most from your membership and help you fully maximise your experience at The Gym Group. Download now to get the following features: CONTACTLESS ENTRY Gain quick and easy access to your gym by scanning the QR code with your app. PLAN YOUR VISIT Check the real-time capacity of your gym using both the number of people and the percentage capacity to help you plan your visit. BOOK AND MANAGE CLASSES You can book any available classes at your gym through the app as well as managing all your existing bookings. ON-DEMAND FIIT WORKOUT VIDEOS We have partnered with Fiit to provide all Gym Group members with unlimited access to hundreds of video workouts led by world-class trainers to help you take your in-gym training to the next level. MANAGE YOUR MEMBERSHIP We’ve made it easy to manage your membership from the palm of your hand. WORKOUT & GOAL TRACKING Link up your favourite wearable or third-party apps, including Apple Health, to track your workouts and keep on top of your fitness goals. No wearable? No problem! You can manually add a variety of workouts directly into the workout tracker. DEALS View all your Gym Group deals from our carefully selected partners.
All intellectual property rights, including trademarks and word marks, are the property of respective owners