28
poor

theofficialnationallotteryapp | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: No Category
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30-Day Trend
 
Poor
 
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Android unitQ Score
Android User Feedback
81%
Android
97 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
23 Reports
User Feedback
19%
iOS
23 Reports
81%
Android
97 Reports
theofficialnationallotteryapp - Latest Quality Issues
Android
Dec 19, 2024
I didn't use it for a couple of months and now I can't add funds, withdraw funds or close the account. I uninstalled and reinstalled and still nothing. Just a message telling me 'Our App Is Temporarily Unavailable', same message for over a week now.
Android
Dec 19, 2024
Don't do instant win games it's a fix. I tried a game won twice so I paid for the next game and didn't win x4 in a row so I tried it again and won so I paid for the next games x4 and lost all in a row I tried it again and won so I paid for the next 4 on another game and lost all my money -£50 less than 5 mins
iOS
Dec 20, 2024
Login problems
Very often app doesn't work and is impossible to log in
Android
Dec 20, 2024
Doesn't work, rubbish app
Android
Dec 20, 2024
very bad nothing comes out. only €5 comes out €10 then takes it all off 👎very very very bad
Android
Dec 21, 2024
App is always unavailable so cannot add money to my account If it is available then it tells me that the transaction was refused by my bank even though I verified the transaction with my banks app. The web site does exactly the same thing. This has only happened since allwyn took over from Camelot.
Android
Dec 21, 2024
Mostly OK, but notifications often too long to read what's being said. When you tap on it, the app opens but you can't read what the notification was about. So basically any notifications are pointless.
Android
Dec 21, 2024
It's a very clunky UI. Firstly, you need auto-updates. The instant games often have problems loading after you have staked money, often you need to come completely out of the app and relaunch to start the game.
Android
Dec 22, 2024
App is temporarily unavailable and has been since Thurs 19th Dec so I can't buy my usual ticket. This coincides with now having to approve payment in my banking app which is a new feature. I can't add funds although my bank has agreed to transfer funds but when I tell the app I've approved the transfer I get a message that payment not authorised. Same happens if I use the website so it's not the app.I never had a problem when Camelot was running the show and I've been buying a ticket for 30 yrs!
theofficialnationallotteryapp - Product Description
No description found
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