Quality degradation at The Times: UK & World News  
Users report higher volume of Quality Issues than usual
3
poor

The Times: UK & World News | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: News & Magazines
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
50%
Android
29 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
29 Reports
User Feedback
50%
iOS
29 Reports
50%
Android
29 Reports
The Times: UK & World News - Latest Quality Issues
iOS
Feb 26, 2025
Slow
When trying to access the sudoku puzzles it either never loads or takes ages - a continual source of frustration
iOS
Feb 26, 2025
Decent news. App just takes up too much data storage space
How can a news app require 2GB of space?!
Android
Feb 27, 2025
Would give this 0 if I could. Slow, difficult to operate, and crashes every 15 minutes. A truly horrible piece of software. And yes I have deleted and reinstalled as suggested. Version 10.9.0
Android
Feb 27, 2025
The Android live app has deteriorated to the point of being unusable. After 5 minutes of use the screen will freeze or scroll in a jerky fashion, then all main icons vanish,the screen goes black and returns me to my home page interface. Clearly there is still a problem with last Android update as it doesn't occur on my partners IPad. I have rung customer support to report this , just to be told there isn't a problem. By the comments here, clearly there is ..please fix it and stop fobbing us off.
Android
Feb 27, 2025
Easy to sign up but they make you ring to cancel
Android
Feb 27, 2025
Whether the app or inept publishing, half the articles upon the front page do not open (e.g. labour council wants £40m..). And every article within this section to the end of the page. It highlights to acknowledge the selection but does not launch. Sort it out. The Times has become poor in both its article publication grammar and actually ability to open articles. Get skilled workers back taking control.
iOS
Feb 27, 2025
Comments Section
Comments section no longer working with an annoying message and a refresh button that doesn't work. No online support on how to fix it.
iOS
Feb 27, 2025
Why so much storage?
An ok app, decent layout, stable, good content etc. but a few issues: 1) The recent dark mode does work with comments. 2) Why does it not show your, say 10, most recent read articles 3) Most importantly (as other have pointed out) the ‘documents & data' the app uses just increases over time. After about 6 months of use this is ~1GB, no reason, no excuse, so I just have to regularly delete the app and reinstall it at which point this decreases to ~65MB which is about what I'd expect. This seriously needs sorting out.
iOS
Feb 28, 2025
Can’t log in
I have tried deleting and installing again many times but it is impossible to log in
The Times: UK & World News - Product Description
Stay on top of the latest news with The Times and Sunday Times app. Get live updates on UK and global news, politics, lifestyle, business, puzzles and sports. Our award-winning newspapers are now at your fingertips. Join the conversation, discover unrivalled insight and delve into the stories behind the headlines.

LIVE NEWS AND THE STORIES THAT MATTER
With our app, you'll never miss a beat. Get real-time updates on the issues that matter most to you. From breaking news to in-depth analysis, we cover it all. Stay informed with our comprehensive coverage of UK and global news, politics, lifestyle, business, and sports. Plus, enjoy our magazines and supplements, including Style, The Sunday Times Magazine, The Times Magazine, Times2, Culture, Weekend, Bricks & Mortar, Home, Travel, Football and Business & Money.

READ YOUR FAVOURITE WRITERS AND TOPICS
Immerse yourself in trusted and insightful journalism. Engage with other readers and our journalists by commenting on articles. Explore curated collections of articles and news on various topics. Follow your favourite writers, including Caitlin Moran, Hugo Rifkind, Giles Coren, Dolly Alderton, Jeremy Clarkson and many more. Dive into exclusive content from The Times and The Sunday Times, such as The Rich List, Best Places to Live, Good University Guide and Parent Power.

SAVE ARTICLES & READ OFFLINE
Save articles for later and enjoy them without Wi-Fi. Our app allows you to access your saved articles at your convenience, ensuring you stay connected even when you're offline.

NOW AVAILABLE ACROSS DEVICES
Experience our new and improved app, switch seamlessly between devices and enjoy a consistent reading experience.

SAVE MONEY WITH EXCLUSIVE SUBSCRIBER BENEFITS
As a subscriber, you'll gain access to exclusive Times+ rewards, including two-for-one cinema tickets and free ebooks, monthly subscriber events with our writers and fantastic competitions. Take advantage of these benefits and make the most of your subscription. (UK readers only)

CROSSWORDS & PUZZLES
Challenge yourself with a variety of crosswords and puzzles from The Times and Sunday Times. From cryptic crosswords to Sudoku, we have the puzzles you love. Play them whenever and wherever you want, with many available to enjoy offline.

In a nutshell...
Subscribe to The Times and Sunday Times today and enjoy instant access across all your devices. Delve into in-depth news reports, informed political opinions, global news headlines, and world business insights from our award-winning team of journalists. Whatever your interests, we've got you covered.

How do I access The Times and Sunday Times trusted news coverage and journalism?
Downloading the app is free, and you can access our content in the following ways:
- Subscribe monthly in-app to The Times and Sunday Times
- Existing digital subscribers can log in using their The Times and Sunday Times username and password.

Please note:
Payment will be charged to your account upon confirmation of purchase.
Your subscription will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
Your account will be charged for renewal within 24 hours prior to the end of the current period.
You can manage your subscription and disable auto-renewal by accessing your Account Settings after purchase.
Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription to that publication, where applicable.

For full terms and conditions, please visit https://www.thetimes.com/static/terms-and-conditions/

We value your opinion and feedback. Our reader’s views are essential to ongoing development and improvements. You can send feedback to us directly by emailing us at care@thetimes.com or by visiting https://www.thetimes.com/static/contact-us/
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