Quality degradation at thredUP: Online Thrift Store  
Users report higher volume of Quality Issues than usual
31
poor

thredUP: Online Thrift Store | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
48%
Android
25 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
27 Reports
User Feedback
52%
iOS
27 Reports
48%
Android
25 Reports
thredUP: Online Thrift Store - Latest Quality Issues
Android
Dec 18, 2024
Don't do it. Biggest scam on the market. Use Poshmark or other sites. Sent in 2 bags and did not receive a dime. The amount they listed the items for is ridiculous. Unless you want to pay $14.99 for a donation. You can donate to other organizations for free.
Android
Dec 18, 2024
My daughter uses Thred Up all the time and lives it, but after a while of having the app, it wont open so she deleted it and re-downloads.
Android
Dec 20, 2024
Got a new phone and now I can't log in because it doesn't have an option to sign in with email. Major oversight on an app to not support all methods of login the website does.
Android
Dec 20, 2024
I used to love Thredup and recommend it. Now that the prices have gone up, quality seems to have decreased and it costs $3.99 to return each item, I'm more and more disappointed. For a company that started out SO great (I got a hand written Christmas card one year in the beginning, when all the above issues didn't exist) its sad to see how much it's changed for the worse.
Android
Dec 21, 2024
I used to give this app five stars today I received a package that was literally wadded up and throw it in the box and I received it that way with dirty clothes this is unacceptable what are you guys intend on doing about this
Android
Dec 21, 2024
The website was fine but the store itself is a joke.
Android
Dec 21, 2024
Not really worth it for sellers unless your selling very expensive clothing but you still wont get that much back. They charge you 2.99 per bag then 14.99 for processing for EACH BAG, which they dont make it seem that way when first starting. And only allow you money if your item sells within 30 days, then ask for 5.99 to reclaim each item if it doesn't sell, big rip off. Then if they sell your item discounted you get even less. Absolute bullshitt 🤦🏾‍♀️
Android
Dec 21, 2024
Love the app. Love that I can filter my search by material and pattern. Only thing is I wish it had an option to create boards/lists to separate and organize your saves. Other that that, it's great
Android
Dec 22, 2024
Love this app, my one issue is that they don't have a list and filter for if a garment has functional pockets or not
thredUP: Online Thrift Store - Product Description
*Women’s and Kids’ Clothes Only*

Thrift & sell women's and kids' clothes online. Get 35% off your first thredUP order today & enjoy:
*Over 35,000 brands, from Gap to Gucci. 
*Up to 90% off brands like Lululemon, Zara, J. Crew & Ann Taylor LOFT 
*1,000+ arrivals EVERY DAY. 
*Sustainable shopping app
*Easy returns & free shipping with orders over $79.
*Payment via Paypal, Apple Pay, Affirm, and credit card.

SHOP WOMEN’S & KIDS’ CLOTHES
Up to 90% off est. retail on womenswear, accessories, maternity & kids' clothes. This thrift shopping app offers high-quality secondhand clothes from Lululemon, Zara, J. Crew & Ann Taylor LOFT & MORE! Plus, shop designer brands secondhand like The Real Real, discover Gucci, Louis Vuitton, Kate Spade & more wishlist finds, including Rent the Runway REVIVE! 

SELL WOMEN’S & KIDS’ CLOTHES
Like Poshmark but without the work, our Clean Out service is hands down the EASIEST way to sell or donate your secondhand clothes. We do everything, YOU get cash or credit. Here's how it works:
1. Order a Clean Out Kit or FREE shipping label on thredUP's selling app.
2. Fill a bag with women’s or kids’ clothes from brands like Lululemon, Zara, J. Crew & Ann Taylor LOFT, and send it back. 
3. Relax! We inspect, photograph, list, and ship items for you.

HAVE MORE, WASTE LESS
There are enough amazing clothes on the planet, let's wear them. To date, we’ve upcycled over 100M items so far and we’re just getting started. Join our community of sustainable fashion lovers and thrifters who are committed to a more sustainable future by giving clothes a second life.

PRESS
"The App for the Responsible Shopper" - Elle
"The Easiest Way To Practice Sustainable Fashion" - Forbes
"Your favorite brands at a crazy reduced price." - Seventeen

FROM SHOPPERS LIKE YOU
"I just started using thredUP, and I'm absolutely addicted. The selection is HUUUGE, the prices are SUPER reasonable, as are the shipping rates (I'm looking at you, Poshmark)." - Jenna G. 

"This is where I get 95% of my clothes from. Not Your Daughter Jean's, Splendid, Lululemon Athletica, they have a great selection of high end brands for such a great deal." - Alexandra S. 

"I’ve been buying and selling with thredUP for over two years. As an eco-conscious, budget-friendly, fashion enthusiast this is the best digital option for buying ‘used’ clothes from a company. Compared to PoshMark or eBay, I have much more confidence in the quality of clothes I buy with thredUp since they go through inspections AND they have a great return policy! Win-win." - K.M.A

"The ease of using this app was mindblowing! I set the filters to the category, sizes, styles, and even sale percentages! And up pops whatever matches what I chose!" - Adell H. 

"love love love this app. it always works and I love sending my clothes here to sell. it's such an easy process. and you can use your credit to buy more clothes. perfect!" - Melissa Z.
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