50
poor
thredUP: Online Thrift Store | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
28%
Android
21 Reports
21 Reports
iOS unitQ Score
iOS User Feedback
72%
iOS
53 Reports
53 Reports
User Feedback
72%
iOS
53 Reports
53 Reports
28%
Android
21 Reports
21 Reports
thredUP: Online Thrift Store - Latest Quality Issues
Android
Nov 10, 2024
You can't sort by size and there's no caragory for mens clothing. Doesn't do the bare minimum as a clothes selling site.
iOS
Nov 10, 2024
Bad service
I sent a lot of things, in the end I didn't see half of them for sale. After I contacted support and asked where the rest of the things were, they said that the things didn't go through something and therefore they did something to them, I asked to send them back, they said it was too late, I had to fill something out before sending, sorry but no one warned me about this!!!! If you send them things, be twice as careful, but I definitely won't send them anything else!!!!!
iOS
Nov 12, 2024
Great site, customer service needs improvement
I love being able to thrift online. ThredUP is a user friendly site, with quality items at fair prices. Would give 5 stars but there are long turn around times to receive orders and customer service is managed only through emails- with up to 48 hr response times. Can be very frustrating when there is an issue or you questions.
iOS
Nov 13, 2024
Impossible to Cancel Order
Besides the many mistakes in their description about the clothing, there have been several instances when the app was not working well. Just recently, I was unable to scroll through my saved favorites. The scrolling would stop at a certain point and not show the rest of the clothes. The app was like this for three days. There have been many other application errors like this throughout my years of using this app. Also, once an order is made, there is no option to cancel it, even when you are trying to cancel it literally a second later. The company's excuse is that they get the order organized right away. However, the order takes several days to be put together and shipped. Is it really that difficult to include a “cancel within 24 hours” policy? As a result, my package was shipped to the wrong address. I will lose money and the items I purchased. I had been shopping with ThredUp for the last 4 years, but now I will no longer be a customer.
iOS
Nov 13, 2024
Keyboard won’t disappear
After searching for brands like Tory Burch, the keypad won't disappear when scrolling down or clicking on the listing. Also, app does not recognize account made via desktop.
Android
Nov 15, 2024
If you're going to sell high-end items, do not sell here! They will discount your items immediately without giving them time to be reviewed by shoppers.
iOS
Nov 16, 2024
What’s up with the Pop ups
Okay, so I counted, I get a pop-up add anywhere from 10-20-40 second. It's annoying! Other than that it's a good app
Android
Nov 17, 2024
I gave them THOUSANDS of dollars in new with TAGS clothes from Torrid, Lane Bryant, Maurices etc... THOUSANDS... They gave me $15 credit. I'M SO PISSED OFF! Just disgusting what they did. Shame on them!
Android
Nov 18, 2024
It worked well for a while but now the sort feature isn't working
thredUP: Online Thrift Store - Product Description
*Women’s and Kids’ Clothes Only* Thrift & sell women's and kids' clothes online. Get 35% off your first thredUP order today & enjoy: *Over 35,000 brands, from Gap to Gucci. *Up to 90% off brands like Lululemon, Zara, J. Crew & Ann Taylor LOFT *1,000+ arrivals EVERY DAY. *Sustainable shopping app *Easy returns & free shipping with orders over $79. *Payment via Paypal, Apple Pay, Affirm, and credit card. SHOP WOMEN’S & KIDS’ CLOTHES Up to 90% off est. retail on womenswear, accessories, maternity & kids' clothes. This thrift shopping app offers high-quality secondhand clothes from Lululemon, Zara, J. Crew & Ann Taylor LOFT & MORE! Plus, shop designer brands secondhand like The Real Real, discover Gucci, Louis Vuitton, Kate Spade & more wishlist finds, including Rent the Runway REVIVE! SELL WOMEN’S & KIDS’ CLOTHES Like Poshmark but without the work, our Clean Out service is hands down the EASIEST way to sell or donate your secondhand clothes. We do everything, YOU get cash or credit. Here's how it works: 1. Order a Clean Out Kit or FREE shipping label on thredUP's selling app. 2. Fill a bag with women’s or kids’ clothes from brands like Lululemon, Zara, J. Crew & Ann Taylor LOFT, and send it back. 3. Relax! We inspect, photograph, list, and ship items for you. HAVE MORE, WASTE LESS There are enough amazing clothes on the planet, let's wear them. To date, we’ve upcycled over 100M items so far and we’re just getting started. Join our community of sustainable fashion lovers and thrifters who are committed to a more sustainable future by giving clothes a second life. PRESS "The App for the Responsible Shopper" - Elle "The Easiest Way To Practice Sustainable Fashion" - Forbes "Your favorite brands at a crazy reduced price." - Seventeen FROM SHOPPERS LIKE YOU "I just started using thredUP, and I'm absolutely addicted. The selection is HUUUGE, the prices are SUPER reasonable, as are the shipping rates (I'm looking at you, Poshmark)." - Jenna G. "This is where I get 95% of my clothes from. Not Your Daughter Jean's, Splendid, Lululemon Athletica, they have a great selection of high end brands for such a great deal." - Alexandra S. "I’ve been buying and selling with thredUP for over two years. As an eco-conscious, budget-friendly, fashion enthusiast this is the best digital option for buying ‘used’ clothes from a company. Compared to PoshMark or eBay, I have much more confidence in the quality of clothes I buy with thredUp since they go through inspections AND they have a great return policy! Win-win." - K.M.A "The ease of using this app was mindblowing! I set the filters to the category, sizes, styles, and even sale percentages! And up pops whatever matches what I chose!" - Adell H. "love love love this app. it always works and I love sending my clothes here to sell. it's such an easy process. and you can use your credit to buy more clothes. perfect!" - Melissa Z.
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