85
good
Thumbtack: Hire Service Pros | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
177 Reports
177 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
43 Reports
43 Reports
User Feedback
20%
iOS
43 Reports
43 Reports
80%
Android
177 Reports
177 Reports
Thumbtack: Hire Service Pros - Latest Quality Issues
Android
Dec 16, 2024
Extremely unfair policies when it comes to pro's. Please note- when you reach out to more than one pro EACH of them pays an absurd lead fee, regardless of which one you hire, even for extremely simple jobs. Any pro that takes what they do seriously is leaving this platform.
Android
Dec 17, 2024
Hello my name is Bryan Pracht and I am a handyman that uses thumbtack. On November 18th I was charged $37.58 for a lead for security cameras. I never heard back from the customer and couldn't get a hold of them via phone. The phone area code is not even from the state in which I work out of. This is a completely fake lead and should be refunded before I think about using thumbtack in the future. I run a small handyman service and need all the money I can get to keep going.
Android
Dec 17, 2024
Very unuseful app. Not adequate. Too many people that are not available. I would rather hire a local business I know personally or do the job myself. Too frustrating.
Android
Dec 18, 2024
I can't seem to access any messages received. I uninstall and reinstall after a few minutes... nothing.
iOS
Dec 18, 2024
Good app
Don't use this app they charge there pros 30-50 per lead. They are thieves and o hope they get exposed for not caring about both their pros and their clients. Y'all should be ashamed of yourselves!
iOS
Dec 19, 2024
App issues
Way to many calls from vendors once done the calls that came through the app they are from 800 numbers that come up as potential spam makes you not want too answer the calls.
iOS
Dec 19, 2024
They’re a robber
I have a small Bussines and And I applied to get more jobs the only thing they took was my money ! I only did a small job and they deducted more than $1500 from my account in total ! I try to talk to customer service but I can't talk to anyone , they really steal your money and don't deliver any results most of the clients are scams! Thanks !
Android
Dec 19, 2024
Our experience with Thumbtack was terrible. As a security firm, 9/10 leads were useless, mostly people looking for jobs. Thumbtack's refund process was absurd—we had to prove the lead wasn't valid, and even screenshots weren't enough. They demanded the lead go back and type in the chat they were job-seeking, which was nearly impossible. Leads are poorly sourced, they force them on you, and continue charging after the $500 startup fee. Save yourself the headache—use Bark instead!
Android
Dec 20, 2024
PLEASE KEEP IN MIND THE PROFESSIONALS ARE CHARGED FOR LEADS. If you reach out to them to ask something you could've Googled and they respond-they are charged a NON REFUNDABLE fee. If you book them and cancel, they get charged a NON REFUNDABLE fee. It's a great idea for connecting customers with pros in their area- just horriblyvexecuted with this app.
Thumbtack: Hire Service Pros - Product Description
Connect with local professionals for any project on your to-do list with Thumbtack. Get prices, read reviews, message pros, and hire your favorite directly in the app. Spending hours researching businesses and calling around for estimates? Thumbtack does that hard work for you. Find local contractors, cleaners, landscapers and much more. Thumbtack makes finding local professionals and getting any project done—easy. HOW IT WORKS ► Select the services you need (or chores you want done). ► We'll show you a list of available local pros. ► See cost estimates and detailed business information, and even chat with pros right in the app. ► Then you can compare prices, read reviews and book the pro whose skills match your needs — whether that’s a handyman, plumber, dog trainer, contractor, cleaner, builder, home design expert or all of the above. TOP PROFESSIONAL SERVICES ► Home improvement and home repair: a handyman, cleaning crews, painters, roofers, flooring experts, swimming pool cleaning, lawn care and more ► Cleaning services: for your home or for a business ► Photography: everything from commercial to wedding photographers ► Business: services like data entry and logo design ► Design and web: software engineering, animation and more ► Pets: dog walking, pet care and other pet services ► Lessons: yoga instructors, math tutors and anything else you want to learn ► Crafts: from custom jewelry artists to songwriters ► Estate planning ► Personal: anyone from life coaches and wardrobe consultants ► Repair and tech support: for things like equipment repair or data recovery specialists ► Writing, translation, and transcription: editors, content copywriters and more ► Events: caterers, makeup artists, entertainment — all the help you need for the perfect event ► Wedding: officiants, photographers, wedding planning services and other wedding vendors Thinking about a kitchen or home remodel? Got a construction project that’s stalled? Looking for a moving company? With almost 500 different types of top-rated service professionals, you’ll find the right person for all of your projects. Or looking to give your home a refresh in time for summer? We’ve got pros on hand to help out: • Outdoor landscaping and design • Exterior and interior painting • Fence and gate installation • Tree trimming and removal • Concrete installation • Floor installation or replacement • Full-service lawn care • Deck or porch remodel or addition • Central air conditioning installation or replacement • Swimming pool cleaning, maintenance and inspection • Gutter cleaning and maintenance Looking to hire a pro? Download Thumbtack. Need help using Thumbtack? Go here: http://help.thumbtack.com
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