42
poor
Tide - Business Bank Account | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
21 Reports
21 Reports
User Feedback
31%
iOS
21 Reports
21 Reports
69%
Android
46 Reports
46 Reports
Tide - Business Bank Account - Latest Quality Issues
iOS
Mar 7, 2025
No contact
I downloaded this looking for a new savings account for my business, went through the account opening process, did the ID check, and then nothing happened. I've had no contact from them on the status of my application. I contacted the help centre, was told someone would call me, and again nothing. Very disappointing
Android
Mar 7, 2025
Had enough of Tide. Every time I try to contact support it takes days for a response. And more often than not it gets passed to another team. They hide their contact number behind a pay wall. And now that I'm leaving they keep rejecting my switch with no explanation. Awful bank. Do not recommend.
iOS
Mar 7, 2025
Never use these
I rarely write reviews for pretend banks. However, reading comments from people who haven't received a reply or who were only given a generic apology days later, it seems their priority is not to respond but to be seen as the worst part of what they stand for. Tide banking apps are utter garbage.
Android
Mar 8, 2025
Kindly add your customer Helpline number on your website and on app as well. I'm facing too much difficulties while contacting with customer service team
Android
Mar 8, 2025
This app is becoming embarrassing. How can an update become this problematic.
iOS
Mar 10, 2025
Mr
It says on 5 minutes you can open account. Mine is two weeks ago still not open. Keep texting. Tide not responding back. they are fake advertising and trying to sell cards and things.tide bank Just try to grab money all the time.
iOS
Mar 11, 2025
Mr
Payments always take forever to send it's like they want to hold onto my money because takes hours to send out a payment sometimes. Don't have this issue anywhere else
Android
Mar 11, 2025
Upgraded phone. Now can't log into app as I don't get the email to confirm account. I have checked my spam folder and there. I can't use chat because I can't log into the app and, they don't answer emails when you send them, so now I have all this money in an account I can't access. DO not get a Tide account. Will have to issue a Court Summons just to get my money back. Their replies on here merely apologise 🤣 Tried complaining as below and nothing. Financial Ombudsman and FCA involved now.
Android
Mar 12, 2025
Absolute dog cr*p. Several forced changes that block you from logging into your account. The forced switch to biometric- I don't want this and don't want to be locked out of my actual business account until it is setup! I am now blocked again because I am forced to submit tax details which are not even relevant to my business as I have explained to support many times. Makes Tide seem like a Micky Mouse operation and totally unsuited for running an actual grown up business.
Tide - Business Bank Account - Product Description
Welcome to Tide, the UK mobile banking account that saves you time and money – so you can focus on doing what you love. We built our mobile banking app specially for small businesses, the self-employed, sole traders, freelancers, entrepreneurs, contractors, and start-ups - to help them save time and money. Download the Tide mobile banking app today. Open a free online account in minutes Spend with your free business Mastercard with no purchase fees. Use your mobile banking account card abroad for free with no foreign transaction fees. See a clear overview of your account balance and transactions in seconds. Online business accounts that scale as you grow We’re dedicated to supporting small businesses by saving them time and money. That’s why we offer a free mobile bank account, as well as feature-packed paid plans for those who need them. Choose the account plan that’s right for you and upgrade any time as your business grows. Tide offers online bank accounts provided by ClearBank (ClearBank® Ltd. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority; registration number 754568). Save money with the Tide mobile banking account. Manage your money and spending Get a UK mobile bank account designed for small businesses, start-ups, sole traders, and the self-employed to help manage your money and spending Create an account and send invoices easily with a tap - anytime, anywhere Set up and edit Direct Debits and scheduled payments in a few taps Build your credit score with Tide Credit Builder - tailor-made for new businesses Chat to the Tide support team in-app, 365 days a year Access your money in your UK mobile account on any device at any time - laptop, desktop, tablet, smartphone Have multiple bank accounts and instantly switch between them to keep your business organised Stay on top of your spending and expenses Make paper expense claims and petty cash a thing of the past - order up to 35 Expense Cards for your team members and manage everything in-app Upload a picture of your receipt, auto-match it to the transaction, and add a note - everything is stored digitally Get an app notification every time you make or receive a payment in your online Tide account Make bookkeeping easy Automatically categorise income and expenditure with labels of your choice - makes accounting quick and simple Sync with your accounting software - Xero, QuickBooks, FreeAgent, Sage, KashFlow, Reckon - and give access to your accountant Stay in control with easy card management Freeze your card if you lose it, then unlock it if you find it again Access your card’s PIN in the app - safely and securely - if you forget it Order a free replacement card in a few taps if you lose yours Access your online account securely with pin, thumbprint or face ID verification What people are saying about Tide “A disruptor in the conventional banking system… it’s proving popular.” – BBC News “Tide is making waves in the previously staid world of business banking.” – The Telegraph Ready to get started with a smart online bank account? Sign up in minutes today. Visit our website: www.tide.co Like us on Facebook: www.facebook.com/tidebanking Follow us on Twitter: @TideBanking Follow us on Instagram: @tidebanking See what’s new: https://www.tide.co/blog/new-feature/ Tide is built around our community, and we’re constantly working to bring you brilliant new features. See what’s new: https://www.tide.co/blog/new-feature/ 💙 Tide | Do what you love 💙 Become your own boss in 2023. Download the Tide app to get started.
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