58
fair
Tim Hortons | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
576 Reports
576 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
73 Reports
73 Reports
User Feedback
11%
iOS
73 Reports
73 Reports
89%
Android
576 Reports
576 Reports
Tim Hortons - Latest Quality Issues
Android
Dec 20, 2024
The only thing I don't like it you have nowhere to put special notes in
iOS
Dec 20, 2024
Uses Unauthorized Payment Method!
The App grabbed Apple Pay as a payment method without my permission, and there's no way to delete it. Customer Support suggested that I should delete ApplePay! Insane! How could a business make such mistakes?
Android
Dec 20, 2024
Downloaded to check gift card balance, this option does not exist as shown on the gift card. When I click the option to add a goft card, it asks for my credit card. Also, the default paymeny option if Google play, which i hope does not automatically link after download. And what is the point of creating an account with no password required?
Android
Dec 21, 2024
Tim Hortons customer service is a joke.
Android
Dec 22, 2024
This app didn't request a direct update ,so I suffer anxiety, thinking someone hacked my phone and or bank cards. Plus the old app wouldn't let me pay with already listed payment method.
Android
Dec 22, 2024
Less food in the drive thru, raises for the staff.... mini wage isn't how it should be for them
Android
Dec 22, 2024
This app has always been mediocre at best, [name] it a lot because it's convenient enough. But it seems an update was pushed through, and now my app doesn't open, or at least it crashes immediately after I open it. Which I found out while in a drive thru :) Gonna try reinstalling but I'd rather not.
Android
Dec 22, 2024
If you want a good delivery app for timmies use door dash, not this one. I never got my delivery and they refused to refund or credit my account. There is no system where the drivers have to take a picture of the delivery, and I had to contact them six different times after communication stopped when I asked for the delivery picture. I'm so upset. This was the one Christmas treat my family could afford. This app is great for your timmies points, but if you want to order don't use it.
Android
Dec 22, 2024
Don't bother. Complete waste of time. SCANNING BARCODE NEVER EVER WORKS, BECAUSE EMPLOYEES ARE POORLY TRAINED. IF THEY RING UP PAYMENT BEFORE SCANNING POINTS CARD, IT WON'T WORK. Edit after reply from TDL : why are you repeating what I just said? Don't tell me, tell your employees.
Tim Hortons - Product Description
Meet the new Tim Hortons app—now easier to use with a new look and feel. Enjoy the convenience of ordering ahead for pickup, delivery, or dining in. Pay for your order and earn Tims Rewards Points in one simple step using Scan & Pay. With the app, you get access to personalized offers, delicious rewards, contests, and games—all through your phone! Tims Rewards Earn points with every order and redeem them for free food and beverages like coffee, baked goods, or breakfast, lunch, and dinner items. Who knew your Tims routine could be so rewarding? Personalized Offers Take advantage of exclusive deals inspired by your recent orders. Simply activate the offers that interest you and order the menu items before time runs out! Scan & Pay Save time at checkout with Scan & Pay. You can now pay for your order and earn Tims Rewards Points with one simple scan of your app. Order Ahead & Delivery Skip the line inside by ordering ahead with the app. Put together your perfect order, choose a location, and look for the ‘Mobile Pickup’ sign inside the restaurant. Staying in? We’ll deliver right to your door. Save Your Favorites Add recently ordered items with one tap—or create a list of your personal favorites. Customized orders are saved on your menu so you can quickly and easily get your order just the way you like it. Contests and Games Score prizes and extra Tims Rewards Points with our fan-favorite sweepstake Roll Up To Win™.
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