67
fair
Tim Hortons | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
727 Reports
727 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
330 Reports
330 Reports
User Feedback
31%
iOS
330 Reports
330 Reports
69%
Android
727 Reports
727 Reports
Tim Hortons - Latest Quality Issues
iOS
Mar 30, 2025
Cmon man..
it's obviously designed so you hopefully don't get the deal. Really hard to place order with the deal. Why over complicate an order this button. From the service to the coffee and food and this nonsense app Tim's is dying.
iOS
Mar 30, 2025
App review
Decent apps boring and repetitive offers with little to no change
iOS
Mar 30, 2025
Stopped using this app
I used, despite the limitations of the app, to use it every day to place an order which my coworker then picked up on his coffee run. Then the app kicked me out, as it often did, and insisted I sign in again. This time, however, for whatever reason, the password recovery info isn't arriving in my email inbox or spam box. Repeated. Contact with customer service agents through the app and through my email cannot resolve this, and there's no manual recovery technique, so the only suggestion they can give me is to register a new email address with the account, which would be an email address I ONLY use for the app. I've used this email address for going on thirty years now; if it's the problem, it's your problem, not mine. I will uninstall the app.
iOS
Mar 30, 2025
I live in Canada
Tried to use the app and it kept saying, I made the account in a different location and that I could change the location on the app. I kept selecting English Canada as my region and it still wouldn't work. Lucky thing is is that I didn't even bring my wallet because it works every other day so I couldn't even get my ice Capp.
iOS
Mar 30, 2025
Card declined
My card declined even i have money in it
iOS
Mar 30, 2025
Overlays freeze the app
The overlay that comes up when I open the app freezes everything. I need to completely close the app, and then re-open it before I can do anything. Sometimes I need to do it more than once. It's very frustrating when it happens while I'm in line at the Tim Horton's counter.
iOS
Mar 31, 2025
Login a joke
Went through drive through. Line up, opened to app, had to log in to the app for some reason, then it had to send an email with a confirmation code, copied it, went back to app, tried to paste, the app will not allow to past, had to go back to email to get code again, used code , app opened only to find out I had to log I. Later to get offers. Drove though and went to McDonald's. What a waste of time and frustration for me and the guest behind me.
iOS
Mar 31, 2025
Roll Up Contest
We were a bit irritated that all our local Tim's ran out of roll up cups 2 weeks before contest ended. Yes.. we still got it on the app but still…then the local Tim's was not redeeming them at the window. 2 times they said nothing came up. However.. then it showed they were used on my app. Then today same thing happened. I had 6 free coffees and donuts. She charged me. We asked her to check. She ran the card again and said in broken english.. there you go ‘no charge'. It appears something is VERY amiss here. I was not making a fuss for a few dollars but this is definitely concerning. 🙄
iOS
Mar 31, 2025
Gluten Free
I wish there was a place I could let you know that offers that include gluten products do me no good that is why a lot of your offers I can't use. Has browns and your chilli I have had without too much problems. Take care and I appreciate the service.
Tim Hortons - Product Description
Meet the new Tim Hortons app—now easier to use with a new look and feel. Enjoy the convenience of ordering ahead for pickup, delivery, or dining in. Pay for your order and earn Tims Rewards Points in one simple step using Scan & Pay. With the app, you get access to personalized offers, delicious rewards, contests, and games—all through your phone! Tims Rewards Earn points with every order and redeem them for free food and beverages like coffee, baked goods, or breakfast, lunch, and dinner items. Who knew your Tims routine could be so rewarding? Personalized Offers Take advantage of exclusive deals inspired by your recent orders. Simply activate the offers that interest you and order the menu items before time runs out! Scan & Pay Save time at checkout with Scan & Pay. You can now pay for your order and earn Tims Rewards Points with one simple scan of your app. Order Ahead & Delivery Skip the line inside by ordering ahead with the app. Put together your perfect order, choose a location, and look for the ‘Mobile Pickup’ sign inside the restaurant. Staying in? We’ll deliver right to your door. Save Your Favorites Add recently ordered items with one tap—or create a list of your personal favorites. Customized orders are saved on your menu so you can quickly and easily get your order just the way you like it. Contests and Games Score prizes and extra Tims Rewards Points with our fan-favorite sweepstake Roll Up To Win™.
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