65
fair
T-Mobile Scam Shield | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
232 Reports
232 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
53 Reports
53 Reports
User Feedback
19%
iOS
53 Reports
53 Reports
81%
Android
232 Reports
232 Reports
T-Mobile Scam Shield - Latest Quality Issues
iOS
Dec 18, 2024
USELESS app…
The app doesn't do enough to block spam or unknown calls. I want to BLOCK the call not send them to voicemail. I want more options to block the junk calls! Update 1-12-2024 app doesn't block any calls, even with all the settings turned on to send them to voicemail. Every call rings through. Every car warranty call. Every insurance call. Every phone solicitation goes through. What a terrible app!! Absolutely useless….. Update 1-25-2024 EVERY spam call ringing through. There is NO protection from this app. Update 10-30-2024 calls not blocked, still ringing through. No spam protection. Update 12-18-2024 app has stopped working all together. It's frozen. Absolutely useless with no support!!!!!
Android
Dec 18, 2024
it doesn't work
iOS
Dec 19, 2024
iPhone 14 Plus with 2 lines
ScamShield doesn't cover both lines - just the new one which I haven't given to anyone. My older line gets the calls, but I will need the coverage on both lines.
Android
Dec 19, 2024
still getting robo calls
Android
Dec 19, 2024
1 star because Tmobile are very much capable of blocking number spoofing but they'd rather charge you for that. Call your congressman and make them legally obligated to protect you from spam calls. Also the "block unknown numbers" doesnt work at all. What garbage
Android
Dec 22, 2024
Robot calls and spam ALL DAY
Android
Dec 22, 2024
App needs to be updated. I can no longer view the blocked log. Starts on the "Let's Get Started" screen, goes through three pages of features, then resets back to the "Let's Get Started" screen. It continues this cycle no matter what I do. Otherwise, GREAT app! Works amazingly! And, I'll upgrade the rating once the problem is solved. I only rated it low to get the developers attention.
Android
Dec 22, 2024
This app is useless. I still get 5-6 calls a day from unknown random numbers and. This app doesn't detect smaps as well. I don't know how to stop calling me.
Android
Dec 22, 2024
can I get it to stop some of the scam calls that should please stopped as they are already marked as spam mine appears to be very slow at updating and my wife's phone I can't even get it to activate the full app that's paid for
T-Mobile Scam Shield - Product Description
Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers. - What is Scam Shield? - ADVANCED NETWORK TECHNOLOGY Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. Our defenses update every six minutes to stay ahead of scammers. BUILT-IN PROTECTION Americans deal with billions of scam and robo calls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone. KNOW WHO'S CALLING Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it. - Included features - • Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely. • Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future. • Caller ID – See who’s calling before you answer. • Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone. - Premium features - • Personal Number Blocking – Block specific numbers from calling you as soon as they hit the T-Mobile network. • Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore. • Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling. • Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail. --- Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time. For help and support, please contact callprotectionops@t-mobile.com.
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