58
fair
T-Mobile Scam Shield | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
243 Reports
243 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
69 Reports
69 Reports
User Feedback
22%
iOS
69 Reports
69 Reports
78%
Android
243 Reports
243 Reports
T-Mobile Scam Shield - Latest Quality Issues
Android
Nov 6, 2024
I get literally 3 scam calls s day as well scam texts, from caller pretending to be reputable company and action is required, trying to get my personal information
iOS
Nov 6, 2024
Useless
The most useless app in eternity, I've been getting 5-7 spam calls a day. I downloaded this app and it blocked nothing. Just useless
iOS
Nov 6, 2024
Doesn’t work
Does not block calls or add approved calls for over a week
iOS
Nov 6, 2024
Trash App
This app doesn't block any calls, I physically called T-Mobile numerous times to have them add numbers to be blocked and that didn't work. I've gone into the app to telephone numbers reported it as scam fraud etc and blocked them but yet I still receive calls from them no matter what, the counter always shows 0 (ZERO) and what makes it worse is that T-Mobile charges me $8-$10 a month for this added extra “protected service”
Android
Nov 6, 2024
The app is not functioning right..my calls from my doctors office is going straight to voicemail..calls from family and friends also... T-Mobile can't force me to upgrade..but I will be choosing another carrier!
Android
Nov 7, 2024
App sucks, when you look up a number,it doesn't tell you who it belongs to just what carrier it belongs to.
Android
Nov 7, 2024
Often buggy when reporting calls. Give the ability to block VOIP carriers. Spam calls through VOIP should be blocked at the customers request. We shouldn't have to tolerate spam calls that are clearly made thru auto diapers/VOIP. We can see the carrier used. As a paying customer allow us to block certain carrier calls which are spam calls from VOIP carriers.
Android
Nov 7, 2024
The phone call still doesn't block enough calls
Android
Nov 8, 2024
T-Mobile made this junk and it works about as well as you would expect. I'm not sure if it's supposed to block spam calls but it's not doing that. You can "report" phone numbers but that's not doing anything when someone spoofs another number to just keep calling you. Find an app that actually works to stop these spam calls and don't give T-Mobile any more of your money or time. I hope T-Mobile's C suite gets fire bombed for a lack of meaningful resolve on these spam calls.
T-Mobile Scam Shield - Product Description
Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers. - What is Scam Shield? - ADVANCED NETWORK TECHNOLOGY Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. Our defenses update every six minutes to stay ahead of scammers. BUILT-IN PROTECTION Americans deal with billions of scam and robo calls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone. KNOW WHO'S CALLING Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it. - Included features - • Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely. • Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future. • Caller ID – See who’s calling before you answer. • Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone. - Premium features - • Personal Number Blocking – Block specific numbers from calling you as soon as they hit the T-Mobile network. • Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore. • Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling. • Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail. --- Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time. For help and support, please contact callprotectionops@t-mobile.com.
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