Toast Takeout & Delivery | unitQ Score

Doesn't save customizations when you order again. Pretty dumb design.

The restaurant that has Toast told me to download this app. The restaurant is not listed, and I can't find my points balance.

Love some aspects, but others don't work in practice. For instance, earning points is done by using the exact card you might have used the first time you ever ate at that restaurant. Even if you pay in the app, or use a service like Apple Pay, the app will not award points. There is no other way to earn points.

I've had great experiences typically with Toast/Local and I've been using it for 4-5 years. I use it whenever I can, but I had one bad experience recently. It's the only one like that I've had. I didn't receive all of my delivery order, and the only way to receive a refund was to call the restaurant. I called but couldn't get ahold of anyone, so I left a voicemail. I called again the next day, but never hear back. Disappointed that I didn't get refunded.

Toast touts their rewards program as easy peasy. Just link your credit card and you earn points from here on out. Yeah, that's not happening. I frequent a particular restaurant where more often than not I don't receive points. The staff are unsure what the issue is so I've given up trying.

This app is not what it appears. It's says it gives rewards but it is very spotty. It almost never gives me any reward points for my purchases despite my purchases and receipts appearing in the app. The delivery on this app is non-existent. I gave it a try and the restaurant never even received my order. I had to call the restaurant to check the status on the order after over a hour went by after I placed the order in the app. The app has just been a waste of time for the most part so far.

There are no delivery updates and delivery people don't get much information either about the delivery points. No contact delivery is almost impossible.

Rewards syncing is atrocious and super hit or miss. I might get an email about a birthday reward on my account and be able to view it by clicking on the email, but once I switch to the different system for ordering, it's nowhere to be found.

Toast doesn't help with refunds and items at times are missing from orders. In the latter, the support team just stalled the resolution to close the ticket without helping. That hasn't been my experience with Uber Eats or GrubHub. I hope that toast get their act together with customer service because some of my favorite restaurants are only on Toast.