85
good
Treatwell: Hair & Beauty | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 30 Days
Category: Beauty
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
71 Reports
71 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
23 Reports
23 Reports
User Feedback
24%
iOS
23 Reports
23 Reports
76%
Android
71 Reports
71 Reports
Treatwell: Hair & Beauty - Latest Quality Issues
Android
Mar 14, 2025
I miss pretty crucial functionality: 1. When I receive a reminder via SMS with url for upcoming appoiintment, it directs me via browser to google play, even tho I jave the app. And there ia no option to copu url in the app to aer the info. 2. When appointment is booked by a specialist, ans they use my ID, it ia not synced to my account, so sort of lose all the tracker.
Android
Mar 16, 2025
Cannot import appointments, nor does it open reminders when the sent notification link is clicked.
Android
Mar 19, 2025
They take your money in advance, but if you do noy get the service that you have ordered - they protect the service provider and refuse to do a refund.
Android
Mar 20, 2025
App is constantly saying that i'm in the UK. The app wants way too much permissions! And on top it's way too complicated, you have to fight through 20 pages till you booked your appointment. I hate this app! And it's not working atm....
Android
Mar 20, 2025
the worst app to buy services from ,you are not protected, no help no refund and not customer service, you pay full price but get no protection ,what is the point? I had the worst online experience with this app and will be taking it to court.this is a big scam.
iOS
Mar 22, 2025
Horrible experiencia de usuario
He reservado un masaje en un centro. Después de pagar 100 euros el masajista me canceló la cita y me la quiso reprogramar. No pude cancelar la cita porque me lo dijo 1h antes. Y el servicio pata solucionar los problemas de treatwell es un bot con respuestas programdas…. Sigo esperando mi reembolso
iOS
Mar 30, 2025
A Disappointing and Misleading Experience – Beware of KLR Massage Therapy. Teatwell booking.
A Disappointing and Misleading Experience – Beware of Teatwell booking. KLR Massage Therapy. I was excited when my daughter gifted me a treatment with KLR Massage Therapy on March 7th (£95). However, my experience with this business turned out to be nothing short of frustrating and deceptive. Because KLR Massage Therapy operates two locations, I mistakenly went to the wrong shop. Throughout my journey, I was in constant communication with their team, who assured me that my appointment could be rescheduled. However, what followed was a complete reversal of their promise. The owner later contacted me to inform me that I would not be getting another appointment. Instead, they offered a refund—either partial or full—despite their website clearly stating that customers were eligible for a full refund if they canceled by March 9th. Determined to resolve the issue, I decided to visit the shop in person, only to discover that there was no actual storefront. The location was closed, with a sign simply reading “CLOSED”. There was no front desk, no reception—nothing that resembled a legitimate business. This entire experience felt like a scam, taking advantage of customers—especially children trying to gift their parents a special experience. KLR Massage Therapy's misleading policies and lack of professionalism are deeply disappointing. I urge others to be cautious before trusting them with their money. This is unacceptable and downright shameful!
Android
Apr 1, 2025
no longer allows access and assistance does not respond
Android
Apr 2, 2025
Great for booking but points are not accumulated
Treatwell: Hair & Beauty - Product Description
Treatwell is the best way to book hair and beauty online. Find salons in your area, read reviews, book (rebook and reschedule), on the Treatwell app. Whichever treatment you’re after – haircut, wax, massage – we’ll help you sort a salon slot, 24/7. It’s quick and easy – our app users can vouch for that – so you can book your next appointment in under 45 seconds, for real. Go for your usual, or try out a new treatment, and discover the most-loved salons in your area. No places nearby? We bring salons onto Treatwell every day, so if you can’t find a venue near you just yet, you (hopefully) will soon. All of that – and more great stuff below – on the Treatwell app. Why booking online is better: Treatment choice Hair, nails, wax – our hefty list of bookable treatments is right at your fingertips. Just scroll through our treatment categories, and find what you’re looking for. Venue choice There are thousands of salons listed to choose from. We’ll help you narrow it down to the best in your area. Save venues to your favourites We make it easy for you to rebook at your go-to salon. Once you find a keeper, save it to ‘Your favourites’ in the app, because, well, it’s your favourite. Real-life reviews Read reviews (millions of them) written by our customers post-treatment, so you know what to expect at each and every salon. Get to know the venue before your visit. Add to calendar Life’s busy, we’ll keep track. Add upcoming appointments to your calendar, so you know where to be and when. In-app map Find your salon easily, with our in-app map functionality. Just go to your booking, scroll to the map, and follow the directions. Easy as that. Try off-peak Choose an off-peak time for your appointment (like afternoons, or ‘quiet’ periods), to get a better price. That usually adds to the chilled experience too. Pre-pay, pre-treatment Pay for your appointment up-front when you book, so you can stroll in and out of the salon on the day. Use your preferred payment method, Apple Pay included, to square-up (because no one carries cash). Manage your appointments See all your booking history (old and new) in one place. So, if you need to change the time, the day, or straight-up cancel an appointment, you can, easily. Push notifications Allow push notifications from the app to keep up-to-date on your booking. Appointment reminders, rebooking reminders, offers and discounts – all the juicy stuff, straight to your home screen. ************************************************************ An Internet connection is required for the Treatwell app to work. You'll also need to enable GPS access permissions to get suggestions local to you. When you book in the app, we'll send confirmation details to the email address you provide upon logging in or at checkout. Like us on Facebook: https://www.facebook.com/treatwelluk Follow us on Twitter: @Treatwelluk Follow us on Instagram: @treatwell_uk Visit our website: treatwell.co.uk Need some assistance? Email us at help@treatwell.co.uk Can’t find the salon you're looking for on our app? No problem! Email us at help@treatwell.co.uk with the salon name and address and we'll work our magic to get them on Treatwell.
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