Quality degradation at Treatwell: Hair & Beauty  
Users report higher volume of Quality Issues than usual
73
good

Treatwell: Hair & Beauty | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Beauty
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
26 Reports
User Feedback
28%
iOS
26 Reports
72%
Android
67 Reports
Treatwell: Hair & Beauty - Latest Quality Issues
Android
Feb 20, 2025
They have unverified sites that meet minimum hygiene standards. I have uninstalled it.
Android
Feb 20, 2025
Looks like that with newest android 15 (edge to edge support), the application search now is unusable because mobile camera obscures it.
iOS
Feb 21, 2025
Bad customer service
Terrible customer service. I booked through the app at a center that had actually been closed for years. I took the time to report it to customer service by sending photo testimony and dedicating time. I was not even told "Thank you" and/or sorry for the inconvenience caused.
Android
Feb 21, 2025
Scammers 25% commission on every service I don't recommend it the only thing that is convenient is to book your appointments like a store they are scammers with the money they spend
iOS
Feb 24, 2025
Fix needed
Cant search available times if barber is not selected. I don't care what barber, ibjust want to search available time slot and the matbe choose barber in that time slot. Trying out every barber tume slot sucks…
iOS
Feb 24, 2025
Multiple salons have missed their appointments
I had so much hope in Treatwell, but unfortunately multiple salons have missed their appointments with me. It is super frustrating to make an appointment, go to the salon and have it be closed. I will never use Treatwell again - they need to have more regulations in place to prevent this from happening.
Android
Feb 25, 2025
I made an appointment with a company. The employee called me and said she had to cancel the appointment. But my appointment was still shown as open in the system. The app doesn't even let me cancel. If I cancel, I don't get all the money back. I then forwarded this to the person I made an appointment with. And he said to me: "Come to me and get your money back please.🤦🏽‍♀️
iOS
Feb 26, 2025
Very bad experience
I wanted to cancel my subscription and they offered me 2 months for free. When those two months had passed, after telling them several times (to cancel my subscription) and receiving calls from them asking me not to cancel my subscription and having to tell them quite seriously, Rafael, the person I had been speaking to about Treatwell, sent me a message and told me that they had already cancelled my subscription. Two months had passed and it turns out that they had not cancelled my subscription because I had just received an appointment. It seems like a joke of an application. Begging people to stay and giving away free months for I don't know what purpose. Shameful. Apart from confirming the cancellation by lying to me when they haven't cancelled my subscription.
Android
Mar 1, 2025
Became very slow after the last update
Treatwell: Hair & Beauty - Product Description
Treatwell is the best way to book hair and beauty online. Find salons in your area, read reviews, book (rebook and reschedule), on the Treatwell app. Whichever treatment you’re after – haircut, wax, massage – we’ll help you sort a salon slot, 24/7. 

It’s quick and easy – our app users can vouch for that – so you can book your next appointment in under 45 seconds, for real. Go for your usual, or try out a new treatment, and discover the most-loved salons in your area. No places nearby? We bring salons onto Treatwell every day, so if you can’t find a venue near you just yet, you (hopefully) will soon.  

All of that – and more great stuff below – on the Treatwell app.

Why booking online is better: 

Treatment choice
Hair, nails, wax – our hefty list of bookable treatments is right at your fingertips. Just scroll through our treatment categories, and find what you’re looking for. 

Venue choice
There are thousands of salons listed to choose from. We’ll help you narrow it down to the best in your area. 

Save venues to your favourites
We make it easy for you to rebook at your go-to salon. Once you find a keeper, save it to ‘Your favourites’ in the app, because, well, it’s your favourite. 

Real-life reviews
Read reviews (millions of them) written by our customers post-treatment, so you know what to expect at each and every salon. Get to know the venue before your visit.

Add to calendar 
Life’s busy, we’ll keep track. Add upcoming appointments to your calendar, so you know where to be and when. 

In-app map
Find your salon easily, with our in-app map functionality. Just go to your booking, scroll to the map, and follow the directions. Easy as that. 

Try off-peak
Choose an off-peak time for your appointment (like afternoons, or ‘quiet’ periods), to get a better price. That usually adds to the chilled experience too. 

Pre-pay, pre-treatment
Pay for your appointment up-front when you book, so you can stroll in and out of the salon on the day. Use your preferred payment method, Apple Pay included, to square-up (because no one carries cash). 

Manage your appointments
See all your booking history (old and new) in one place. So, if you need to change the time, the day, or straight-up cancel an appointment, you can, easily. 

Push notifications 
Allow push notifications from the app to keep up-to-date on your booking. Appointment reminders, rebooking reminders, offers and discounts – all the juicy stuff, straight to your home screen.


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An Internet connection is required for the Treatwell app to work. You'll also need to enable GPS access permissions to get suggestions local to you. When you book in the app, we'll send confirmation details to the email address you provide upon logging in or at checkout.

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Follow us on Twitter: @Treatwelluk
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Visit our website: treatwell.co.uk
Need some assistance? Email us at help@treatwell.co.uk
Can’t find the salon you're looking for on our app? No problem! Email us at help@treatwell.co.uk with the salon name and address and we'll work our magic to get them on Treatwell.
Want to improve your unitQ Score by 20% within 30 days?
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