76
good

Trip.com: Book Flights, Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
1194 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
290 Reports
User Feedback
20%
iOS
290 Reports
80%
Android
1194 Reports
Trip.com: Book Flights, Hotels - Latest Quality Issues
iOS
Feb 28, 2025
worst
It's been less than 10 minutes since I made the reservation, but I can't add anything, and they say it would cost a little over 5,000 yen per person to cancel. It's only been 10 minutes since I made the reservation! I'll never use it!
Android
Feb 28, 2025
Although I had issues with a cancellation refund, I thought the issue was handled professionally, and, although issue was not resolved (because of Strict Hotel policies) even though I had suffered a Stroke. Allen, the agent who dealt with this, kept me informed on progress of issue. And he should be commended. I was offered a token discount, by way of Trip coins for any future bookings.
Android
Feb 28, 2025
written too small... illegible!
Android
Mar 1, 2025
I wanted to cancel the hotel because there was a double booking but I couldn't because I had to create a password and it turned out to be a double booking. The CS said that the hotel application couldn't be cancelled. After contacting the hotel, they said there was no cancellation from the application. So I was confused.
Android
Mar 1, 2025
I made a reservation and made a mistake, so I called less than 5 minutes later and they said there would be a cancellation fee. And it was almost 6,000 yen per person. If I made a reservation for 5 people, it would be 30,000 yen. It's unbelievable.
Android
Mar 1, 2025
Very very unprofessional, refund from December 17, 2024, always told to wait until the end of February 2025, there is no clarity, but they only just want to submit assistance, my refund was canceled by the system even though I didn't click anything at all,
Android
Mar 1, 2025
The network is so tight but it takes too long to load 😑
Android
Mar 2, 2025
Some orders cannot be directly displayed on another computer
Android
Mar 2, 2025
It's expensive, if it's expensive, look for another apk
Trip.com: Book Flights, Hotels - Product Description
Trip.com is a ONE-STOP travel platform where you can access everything you need for great trips with loads of TRAVEL DEALS!

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Trip.com is more than just a travel app where you can plan and book your next trip; it's a global community of travelers. You can share Trip Moments with like-minded adventurers, and get inspired by others in return. You can also find exciting travel lists and gourmet recommendations showing the best of everything from food to local activities.

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Book with Trip.com NOW for great deals and great service.  

Have a good trip!
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