76
good
Trip.com: Book Flights, Hotels | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
1265 Reports
1265 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
306 Reports
306 Reports
User Feedback
19%
iOS
306 Reports
306 Reports
81%
Android
1265 Reports
1265 Reports
Trip.com: Book Flights, Hotels - Latest Quality Issues
Android
Jan 28, 2025
Irresponsible website, extremely disappointing, with lots of bad reviews in the circle of friends! Hope it can be improved!
Android
Jan 28, 2025
Can't chat to a human.. can't change booking need to pay more than what I paid. It likes cancelling the flighta ND rebook again. Won't use this app again.
Android
Jan 28, 2025
I booked a hotel through this app but it didn't go through to the hotel, and the CS response was just emotional. I'm looking for another hotel at night because I didn't get my money back, it's really bad.
Android
Jan 29, 2025
CANCELLATION IS MADE DIFFICULT, I CHOOSE THE WRONG BOOKING DATE BUT I WANT TO CANCEL IT IS MADE DIFFICULT, THE INFORMATION IN THE HOTEL APPLICATION IS THAT THE HOTEL REJECTS THE CANCELLATION EVEN THOUGH I HAVE CONTACTED THE HOTEL AND COME TO THE HOTEL THEY SAID I HAVE NEVER BEEN CONFIRMED/CONTACTED BY TRIP FOR CANCELLATION. EVEN THOUGH THE HOTEL HAS NO PROBLEM IF IT IS CANCELED. I HAVE CALLED TRIP CS ALSO, THERE IS NO SOLUTION! DISAPPOINTED! THE MONEY IS NOT HOW MUCH BUT IT EATS UP THE CONSUMER'S MONEY.
Android
Jan 29, 2025
One of the worst web. The customer service are very bad. I don't trust them any more.
Android
Jan 29, 2025
Very poor rubbish ,I can't displace my railcard permanently on my phone. Don't buy a railcard via them!!
Android
Jan 29, 2025
They put up fake listings and when you make a reservation, they say they are not there. And refunds take weeks. I made a reservation in a hurry, but at 11:30 PM, they told me that they were Chinese and had a slightly slurred speech that they could not give me the time. I paid with a check card, but when I asked for a quick refund, they said it would take a few weeks due to their policy. I couldn't help but laugh because it was so ridiculous. This company really has no credit.
Android
Jan 29, 2025
Unable to fight for consumers
Android
Jan 30, 2025
Why do I need to see hourly rate rooms? Why do I need to see rooms without windows. Why do I need to see thousands of fake reviews from external sites?
Trip.com: Book Flights, Hotels - Product Description
Trip.com is a ONE-STOP travel platform where you can access everything you need for great trips with loads of TRAVEL DEALS! Get Trip.com NOW to get a perfect trip! #Detailed Features List: BOOK HOTELS AND FIND GREAT DEALS ON AMAZING STAYS! On Trip.com, you can browse stays to suit your tastes from total selection of more than 1.4 million options worldwide. Whether you're in the mood for a money-saving apartment stay or a luxury five-star hotel, a cozy holiday inn or a fun-filled resort, it's easy to find the right accommodation. BOOK FLIGHTS SEAMLESSLY WITH NO BOOKING FEES! Flights to around 5,000 cities worldwide are available in the Trip.com app. Pick your preferred class – or even book a chartered flight! The Trip.com app lets you filter by price, flight duration, travel time, airline, or number of stops. Pick a multi-city itinerary, and you can even fly into one city and out of another. With Trip.com it's easy to find your perfect flight. BOOK TRAINS ACROSS THE WORLD, EASILY! On the Trip.com app, you can now book trains for mainland China, Taiwan, Korea, UK, Italy, Spain, France, and Germany. We connect directly with train information centers for updated schedule information and prices. Our app lets you search quickly through available fares, saving you time and money. RENT CARS AT THOUSANDS OF DESTINATIONS WORLDWIDE! Rent cars on Trip.com and choose from all makes and models. With Trip.com, there's no need to drive the same car twice. Don't worry if your plans change, most cars can be booked flexibly with free cancellation. BOOK TOURS AND TICKETS ON TRIP.COM AND SEE THE BEST OF YOUR DESTINATION! From a trip to the Great Wall to a one-day Dubai stopover. Visit Disneyland, get skip-the-line passes for the Louvre, or take off in a hot air balloon. Whatever experiences a destination has to offer, you can find out what's happening and book your tickets, all on Trip.com. BOOK AIRPORT TRANSFERS EASILY. When you book airport transfers with Trip.com, your driver will be kept up-to-date with your flight schedule, so you can travel worry-free even in the case of flight delays. Free cancellation is available up to 24 hours before your scheduled pick-up time. TRIP.COM: YOUR PERSONAL TRIP ADVISOR. Trip.com is more than just a travel app where you can plan and book your next trip; it's a global community of travelers. You can share Trip Moments with like-minded adventurers, and get inspired by others in return. You can also find exciting travel lists and gourmet recommendations showing the best of everything from food to local activities. Get Trip.com NOW to experience the seamless one-stop booking process and let your next adventure begin! #More about the Trip.com app: TRUSTED GLOBAL SERVICE: - 20 different languages with payment available in 31 currencies - 24/7 global call center with rapid response time - 24/7 global SOS emergency response and Natural Disaster Relief Fund - Trip.com service guarantee Book with Trip.com NOW for great deals and great service. Have a good trip!
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