80
good
GetYourGuide: Travel & Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
1%
Android
3 Reports
3 Reports
iOS unitQ Score
iOS User Feedback
99%
iOS
429 Reports
429 Reports
User Feedback
99%
iOS
429 Reports
429 Reports
1%
Android
3 Reports
3 Reports
GetYourGuide: Travel & Tickets - Latest Quality Issues
iOS
Mar 30, 2025
Practical app, however...
I've had an excellent experience with GYG, but in this last reservation I had to try about 5 different cards for the app to accept it. I was almost giving up, and it wasn't the card's problem. They need to review this.
iOS
Mar 30, 2025
St Peters Basilica & Dome tour with audio guide
GYGFWW2H8V9Y - I was extremely disappointed with our St Peters Basilica dome tour. I kindly ask for a refund 1) our tour guide told us to be there by 7:25am or we would risk losing our ticket. We arrived by 7:20. Our tour guide did not show up until 7:50am. Our actual St Peters dome tour was supposed to start at 7:45am. we did not get out tickets until 8am or so. This caused us to cut our overall tour short since we had another site seeing your planned afterwards. 2) we paid 53 for this tour which h was supposed to include an audio tour. Our tour guide had not purchased the tickets and we had to wait in line to purchase tickets. Additionally, he had us download an audio guide from Rick Steves. Rick Steve's provides these audio guides free online. The tickets purchased were only €10 each so total €20. I feel totally scammed. I am a Rick Steves fan and already had this free audio guide. I could have paid €20 on my own vs 53. 3) the tour guide asked for my phone to see the bar code from get your guide. He then walked ahead and started typing on my phone. I had the pull the phone away from him. He was typing out a review on my phone for himself. He was giving g 5 stars and typing out a review. I pulled my phone away and deleted the review. This was completely inappropriate and an invasion of my privacy. I am so disappointed. I hope you read the above carefully and take the appropriate actions. I again respectfully ask for a refund. Thank you
iOS
Mar 31, 2025
Works well, but if you need help zero support
Generally it works very easy, the booking and everything. Only, if it doesn't, eg a company doesn't show up, GetYourGuide gives zero support… work on that part, then it's a great app!
iOS
Mar 31, 2025
Payment
I used this app to book, but I was double-charged for an event. I can't seem to get anyone to reverse one of the charges.
iOS
Mar 31, 2025
Technophobe!
Can't turn app off! Just depleting my battery.
iOS
Mar 31, 2025
Don’t use this company for anything
This company is a third-party and has awful directions and does not back the contractor that they've hired. They have you meeting at locations that do not have much meaning in the middle of a neighborhood that none of the taxi drivers have never heard of the meeting point does not have the correct address. And is not great. I don't recommend this company in any way way shape or form.
iOS
Mar 31, 2025
Timo
We bought some tickets for the Colosseum in Rome and they told me that there was no problem to enter with minors, that we could get the passes for them once inside. But when we got there, they told us that we couldn't go through, that in order to get the passes we had to buy other tickets. So I had to pay again for the tickets of all of us.
iOS
Apr 1, 2025
Tokyo: Mt. Fuji, Kawaguchi Lake, Oshino Hakkai 1 - day trip
Don't do it! It's difficult to find your tour guides the day of the tour and everyone is scrambling around like chickens with their heads cut off. The tea ceremony literally is you sitting in a crowded room and stirring powder into hot water. You drink it and you leave. It's like 5 minutes! The place is like a cafeteria. The food was cold and tasted like frozen food from my freezer. This tour was disappointing. Please don't do this and don't waste your money.
iOS
Apr 1, 2025
Majorelle Garden Tickets
The garden is not worth it for 16 euros per entrance and much less with the commission charged by GetYourGuide of 11 euros more is a scam
GetYourGuide: Travel & Tickets - Product Description
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the world Whether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences. Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deals using the app — we make travel planning easy, and making memories easier. Find over 75,000 experiences Booking tickets for unmissable sights has never been easier — experience the Colosseum, Eiffel Tower, London Eye, TV Tower, Sagrada Familia, and more. Discover expert-guided tours — explore unforgettable travel highlights in Paris, Dubai, London, Florence, New York City, Berlin, Vienna, New Orleans, Cancun, Tuscany, Lisbon, and more. Our app will be your city guide for destinations around the world, and our local experts help you get fully immersed. Travel with flexibility Reserve now, pay later — save your place for popular experiences early and make your payment at a later date. Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly. Offline tickets — Conveniently access your booking information offline. Download, store, and present your tickets on your mobile device Book with confidence 24/7 customer service — Easily find help when you have questions. We offer customer service by email, phone, and in the app across multiple languages. Flexible cancellation — Don’t stress if your plans change. We offer free cancellation up to 24 hours before your activity for most bookings. With tours and activities for any interest, you can plan your trips your way. Dive into nature and explore fjords in Norway, try local cuisine across Europe, or uncover fascinating history in the United States. Whether you're living the magic of the wizarding world on a Harry Potter experience, savoring delicious culinary delights on a food tour of Barcelona, booking top rated tours to see the Vatican, or following a city guide through Berlin, we guarantee you'll find something unforgettable to do — make the most of your travel and leisure time. Uncover the top tourist activities in the world's bucket-list destinations: Book museum tours and tickets in Rome, food trips through Naples, trekking in Iceland, river cruises around Prague, outdoor adventures in Bali, sightseeing in Budapest, and more. Use the app as a travel planner or for travel guidance, then book travel experiences for the world's must-see highlights with excursions and last-minute tickets. Tell us how we’re doing Leave us a review if you’re enjoying your GetYourGuide app experience or head over to our help page for further assistance: www.getyourguide.com/contact
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