68
fair
GetYourGuide: Travel & Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
1%
Android
3 Reports
3 Reports
iOS unitQ Score
iOS User Feedback
99%
iOS
447 Reports
447 Reports
User Feedback
99%
iOS
447 Reports
447 Reports
1%
Android
3 Reports
3 Reports
GetYourGuide: Travel & Tickets - Latest Quality Issues
iOS
Nov 17, 2024
Vesuvius
Incomprehensible for us French, on the verge of theft since we had to pay everything not to be able to return, we were stuck on the phone for 40 minutes without being able to access it. We left without being able to see the volcano, yet we paid for the tickets, and the parking, and the shuttle and arrived on time. Poor organization, no valid explanations.
iOS
Nov 17, 2024
App not working if you ask for a refund
Following an incorrect purchase, I asked for a refund within the deadline. Despite numerous attempts, the app has always crashed when choosing the refund methods. I will never use the app again and it is definitely the last time I will book using Get your guide.
iOS
Nov 17, 2024
however if you want to cancel a trip (within the deadline), it’s a nightmare!
Get your guide app is great for booking trips, however if you want to cancel a trip (within the deadline), it's a nightmare! Customer service is below standard, too bad. Might switch to another app that takes customer service more seriously…..
iOS
Nov 17, 2024
disaster
The app works but the company's policy it's a disaster. Despite announcing flexibility, they have not made any arrangements or helped us at all for not being able to arrive due to the super typhoon man-yi or pepito of these days. No return, no flexibility, nothing.
iOS
Nov 17, 2024
Unable to cancel a reservation.
Even if we were on schedule, it was impossible to cancel a reservation. The application blocks the process (voluntarily?).
iOS
Nov 17, 2024
WHERE’S APPLE PAY?
In 2024, I no longer should have to type my card details! Payment via PayPal is also missing!! As it is, it's limited and old fashioned. Some Meeting Points are missing others are wrong! (i.e. in middle of a river!) Some tours have a contact number from Germany, but the tour is in i.e. Portugal!? Appalling. Get your act together!
iOS
Nov 17, 2024
Forced a download to get my tickets, and we didn’t need the barcode!
This app tricked me into an app download saying, no tickets without it. The captain did not even require us to scan in! Then it immediately wanted me to turn on notifications: After the trip I got a seriously high number of notifications from the app which I thought meant there was an emergency! I had set it to “only notify about trips I signed up for.” I need to turn off notifications altogether and probably delete. The app is out of control. When it yells fire and there's no fire, it's a pain.
iOS
Nov 18, 2024
First Time User Discount Doesn’t Even Work
First time using this app. Got a notification saying 10% would be applied as a first time user. When I tried to book no discount applied. Reached out to CS and they gave me a link to put my email where I'd get a code. All I got was a welcome email with no code. CS then said I'd have to wait 24hrs. Maybe next time provide the code in the app?
iOS
Nov 18, 2024
Available currencies
Why is there no currency option in Reais (R$)?
GetYourGuide: Travel & Tickets - Product Description
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the world Whether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences. Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deals using the app — we make travel planning easy, and making memories easier. Find over 75,000 experiences Booking tickets for unmissable sights has never been easier — experience the Colosseum, Eiffel Tower, London Eye, TV Tower, Sagrada Familia, and more. Discover expert-guided tours — explore unforgettable travel highlights in Paris, Dubai, London, Florence, New York City, Berlin, Vienna, New Orleans, Cancun, Tuscany, Lisbon, and more. Our app will be your city guide for destinations around the world, and our local experts help you get fully immersed. Travel with flexibility Reserve now, pay later — save your place for popular experiences early and make your payment at a later date. Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly. Offline tickets — Conveniently access your booking information offline. Download, store, and present your tickets on your mobile device Book with confidence 24/7 customer service — Easily find help when you have questions. We offer customer service by email, phone, and in the app across multiple languages. Flexible cancellation — Don’t stress if your plans change. We offer free cancellation up to 24 hours before your activity for most bookings. With tours and activities for any interest, you can plan your trips your way. Dive into nature and explore fjords in Norway, try local cuisine across Europe, or uncover fascinating history in the United States. Whether you're living the magic of the wizarding world on a Harry Potter experience, savoring delicious culinary delights on a food tour of Barcelona, booking top rated tours to see the Vatican, or following a city guide through Berlin, we guarantee you'll find something unforgettable to do — make the most of your travel and leisure time. Uncover the top tourist activities in the world's bucket-list destinations: Book museum tours and tickets in Rome, food trips through Naples, trekking in Iceland, river cruises around Prague, outdoor adventures in Bali, sightseeing in Budapest, and more. Use the app as a travel planner or for travel guidance, then book travel experiences for the world's must-see highlights with excursions and last-minute tickets. Tell us how we’re doing Leave us a review if you’re enjoying your GetYourGuide app experience or head over to our help page for further assistance: www.getyourguide.com/contact
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