65
fair

GetYourGuide: Travel & Tickets | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
2%
Android
7 Reports
iOS unitQ Score
iOS User Feedback
98%
iOS
303 Reports
User Feedback
98%
iOS
303 Reports
2%
Android
7 Reports
GetYourGuide: Travel & Tickets - Latest Quality Issues
iOS
Dec 18, 2024
Not Worth It
Not always the case, but in my situation, I suggest to search up the activity provider, check the prices offered on their site, and book directly with the activity provider, especially when more budget-conscious. There was about a 20% markup on GetYourGuide. There are markups using these services, but the way the customer service was handled due to a best price match request left a bad taste in my mouth. In another booking, waiting 1 hour for the tour bus to arrive and it never did. Was able to get a full refund but not the time wasted.
iOS
Dec 18, 2024
Dhow Cruise creek Dubai
It was a very lousy cruise…much below our expectations….very disappointing!!! Total waste of time. First of all, it wasn't a dhow. It was a very local boat with local crowd. Food was lousy too. They were playing only English songs and that too so loud! Also it didn't sail through the iconic sites of Dubai. This is my 3rd time in Dubai and i have been on a cruise before. This is not called a ‘dhow' cruise. Total waste of time and money!!! Pls don't post such operators on your app. I will no longer trust your app.
iOS
Dec 18, 2024
Works
The program is good, but the content of the bookable items is a bit unclear. It makes it easier to understand that usually rides from the hotel, lunches and port fees are not included in the trips, even if the title of the trip suggests so. At least with the mobile version, it was not possible to add these to the package, but it was possible to buy them via chat.
iOS
Dec 18, 2024
They work with scam suppliers
The app is good and works as it should, unfortunately not all providers have ethics and end up scamming those of us who purchase the service. From here I didn't have any help either and I only lost my money
iOS
Dec 19, 2024
Notification nightmare
The app is really dated, hard to use and bombards you with notifications. Yes you can disable most of them, but uninstalling and just using google is a much better solution!
iOS
Dec 19, 2024
Iguazou airport air transfer
Booked the shuttle service with getyour guide, prepaid, I had to confirm 2 times by email and once via chat the flight number and arrival time. When I arrived, I found no one waiting for me. I try to contact get your guide and local operator identified with Nordic travel without answer. I wait half an hour and look for a taxi now all gone. Experience to forget as well I will forget get your guide hoping to get a quick refund.
iOS
Dec 20, 2024
Good app... but...
Sometimes deceptive activity! If you take the Anne Frank tour... We go there to visit the main attraction: the house! And we're just passing by! Not specified in the tour!
iOS
Dec 20, 2024
My password
I have a field trip and my app is turned off
iOS
Dec 21, 2024
Awful app
Had issues with vouchers not appearing after payment while on holiday on two separate occasions - left unable to gain access to venues while trying to speak to a bot on the app. Deleted app no need for stress it indices while travelling
GetYourGuide: Travel & Tickets - Product Description
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the world

Whether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences.

Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deals using the app — we make travel planning easy, and making memories easier.

Find over 75,000 experiences

Booking tickets for unmissable sights has never been easier — experience the Colosseum, Eiffel Tower, London Eye, TV Tower, Sagrada Familia, and more.

Discover expert-guided tours — explore unforgettable travel highlights in Paris, Dubai, London, Florence, New York City, Berlin, Vienna, New Orleans, Cancun, Tuscany, Lisbon, and more. Our app will be your city guide for destinations around the world, and our local experts help you get fully immersed.

Travel with flexibility

Reserve now, pay later — save your place for popular experiences early and make your payment at a later date.
Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly.
Offline tickets — Conveniently access your booking information offline. Download, store, and present your tickets on your mobile device

Book with confidence

24/7 customer service — Easily find help when you have questions. We offer customer service by email, phone, and in the app across multiple languages.
Flexible cancellation — Don’t stress if your plans change. We offer free cancellation up to 24 hours before your activity for most bookings.

With tours and activities for any interest, you can plan your trips your way. Dive into nature and explore fjords in Norway, try local cuisine across Europe, or uncover fascinating history in the United States.

Whether you're living the magic of the wizarding world on a Harry Potter experience, savoring delicious culinary delights on a food tour of Barcelona, booking top rated tours to see the Vatican, or following a city guide through Berlin, we guarantee you'll find something unforgettable to do — make the most of your travel and leisure time.

Uncover the top tourist activities in the world's bucket-list destinations:
Book museum tours and tickets in Rome, food trips through Naples, trekking in Iceland, river cruises around Prague, outdoor adventures in Bali, sightseeing in Budapest, and more.

Use the app as a travel planner or for travel guidance, then book travel experiences for the world's must-see highlights with excursions and last-minute tickets.

Tell us how we’re doing
Leave us a review if you’re enjoying your GetYourGuide app experience or head over to our help page for further assistance: www.getyourguide.com/contact
Want to improve your unitQ Score by 20% within 30 days?
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