88
good
Truist Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
15%
Android
285 Reports
285 Reports
iOS unitQ Score
iOS User Feedback
85%
iOS
1562 Reports
1562 Reports
User Feedback
85%
iOS
1562 Reports
1562 Reports
15%
Android
285 Reports
285 Reports
Truist Mobile - Latest Quality Issues
iOS
Jan 27, 2025
Capture is a pain
I have to make an average of 3 attempts per check capture.
iOS
Jan 28, 2025
Go back to the old layout from Sun Trust
We liked the old layout that showed all payees, bill payments future and past transactions on one screen! We are not happy with this layout. It doesn't show a total for bill payments that are set up.
Android
Jan 28, 2025
Worst app and bank I have ever seen, heard of or dealt with in my life!!!!! The app is absolutely trash, for 2 months I have tried to make a loan payment and it continuely says that service is unavailable and this joke of a company can not give me an answer, but they can charge you late fees after making it impossible to make a payment!!!!! THE ABSOLUTE WORST!!!!!
Android
Jan 28, 2025
Cannot login to mobile app. Keeps telling me to update but there is none available
Android
Jan 28, 2025
horrible changes, not user friendly or eye pleasing
Android
Jan 29, 2025
transfer fees???? bad banking practice which other banks do not have. also a very slow app and slow technology
Android
Jan 29, 2025
disappointed in Truist for charging just to use my own money.
Android
Jan 29, 2025
Below optional experience for a large banking company's mobile app. Statements often don't load after first page. Menus and layouts are inefficient. Money market accounts drop in APR significantly with no alert. There's often a glitch in trying to redeem rewards... says error, try again later. This has all been my experience for the past 2+ years, and I rarely go to the physical branch for any personal banking. Capital One has a much better mobile app experience.
Android
Jan 29, 2025
fee for immediate deposit!!! SUCKS!
Truist Mobile - Product Description
Your better banking experience is here. Check balances, make payments, get personalized insights, and move money at your convenience. Enjoy smarter technology and innovative features that put you first so you can manage your finances with confidence. Accounts & cards * View account details and transactions * Set alerts preferences * View statements1 * Order checks and supplies * Manage overdraft options * Lock and unlock your cards * Set spending and region limits Transfer & pay * Transfer between Truist accounts or external accounts2 * Send and request money with trusted friends and family using Zelle®3 * View, manage, and pay bills securely in one place Sign in & security * Enable Face ID® or Touch ID® for quick access4 * Change your username and password * See sign-in history and remembered devices Mobile deposits * Deposit checks5 * View deposit history Planning & insights * Get insights on spending, trends, cash flow, and unusual activity * Link external accounts * Set and track spending budgets * Compare spending habits * Monitor savings goals Rewards & deals * Earn cash back on everyday purchases at select merchants * Discover offers from places you shop, dine, travel and more * View and redeem credit card rewards Help & support * Call Truist support * Find a branch, ATM, or bank service * View help & FAQS * Schedule an appointment * Access your Truist inbox Additional features * Add quick links for frequently used tasks * Show, hide, and reorder accounts * Browse and apply for other Truist accounts * Upload receipts and attach to transactions * Customized investment portfolio experience Disclosures 1 Paperless enrollment is required. 2 Fees may apply to transfers to other U.S. financial institutions. Setup is also required and verification may take 1 – 3 business days. View the Truist Personal Deposit Accounts Fee Schedule for more information. Your mobile carrier’s message and data rates may apply. 3 Neither Truist nor Zelle® offers a protection program for payments that you authorize in Zelle. Enrollment with Zelle through Truist Online or Mobile banking is required. U.S. checking or savings account required to use Zelle. For more information, view the Truist Online Services Agreement. 4 Only certain devices are eligible to enable Touch ID® or Face ID®. 5 Deposit limits and other restrictions apply. Face ID and Touch ID are registered trademarks of Apple Inc. Zelle® and the Zelle related marks are wholly owned by Earning Warning Services, LLC, and are used herein under license. Investment and Insurance Products: • Are Not FDIC or any other Government Agency Insured • Are Not Bank Guaranteed • May Lose Value Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, link opens in new tab SIPC, link opens in new tab and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Insurance products and services are offered through McGriff Insurance Services, Inc. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477. Both McGriff and Crump are wholly owned subsidiaries of Truist Insurance Holdings, Inc.
All intellectual property rights, including trademarks and word marks, are the property of respective owners