88
good
Truist Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
27%
Android
384 Reports
384 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
1038 Reports
1038 Reports
User Feedback
73%
iOS
1038 Reports
1038 Reports
27%
Android
384 Reports
384 Reports
Truist Mobile - Latest Quality Issues
iOS
Dec 18, 2024
Have to toggle back and forth
To search a company to pay have to toggle back and forth to even begin typing Also, payments , upon entered don't begin at the left edge. Easy to make incorrect payments. Old one was better
Android
Dec 19, 2024
Consistently messages me at 3 or 4 in the morning for mundane updates (balance info, debits posted, etc) none of the updates ever come after 6 a.m. I'm not sure who thinks it's funny or cool to send out updates at 3:57 a.m. but I hope you get what's coming to you
iOS
Dec 19, 2024
Mobile deposits
I had to take the picture of the back of the check several times to get it to work.
iOS
Dec 19, 2024
I like it
I like the app, but I wish I could use the option to SCHEDULE transfers between my accounts.
Android
Dec 20, 2024
Bank robbed me of $300. They closed my account without letting me know. Closing it because of a connected account that wasn't even mine. They told me to get my money from a local branch, but the local branch couldn't do anything. I can't even log in anymore. If anyone wants to fight this with me, I'm pretty sure this is theft, but I haven't had the time or money to fight it.
iOS
Dec 20, 2024
Mobile Deposit
The mobile deposit feature is nice except for the auto capture never works.
Android
Dec 20, 2024
Sign up is clunky. I can't log in cuz it brings me to a terms and conditions page that's blank Says I need to scroll and accept but nothing loads so can't accept. If I sign in through web 2 or 3 times it launches the "app" which is just a short cut to a web app optimized for phones. Eventually will log me in. I signed up for a business account but am thinking if they can't get an app sign up and login right, them I've made a bad business decision
Android
Dec 20, 2024
I have occasional gliche in this app! Not able to get in with pw or fingerprint goes right back to original sign in page???
Android
Dec 20, 2024
Not always easy to line up checks.
Truist Mobile - Product Description
Your better banking experience is here. Check balances, make payments, get personalized insights, and move money at your convenience. Enjoy smarter technology and innovative features that put you first so you can manage your finances with confidence. Accounts & cards * View account details and transactions * Set alerts preferences * View statements1 * Order checks and supplies * Manage overdraft options * Lock and unlock your cards * Set spending and region limits Transfer & pay * Transfer between Truist accounts or external accounts2 * Send and request money with trusted friends and family using Zelle®3 * View, manage, and pay bills securely in one place Sign in & security * Enable Face ID® or Touch ID® for quick access4 * Change your username and password * See sign-in history and remembered devices Mobile deposits * Deposit checks5 * View deposit history Planning & insights * Get insights on spending, trends, cash flow, and unusual activity * Link external accounts * Set and track spending budgets * Compare spending habits * Monitor savings goals Rewards & deals * Earn cash back on everyday purchases at select merchants * Discover offers from places you shop, dine, travel and more * View and redeem credit card rewards Help & support * Call Truist support * Find a branch, ATM, or bank service * View help & FAQS * Schedule an appointment * Access your Truist inbox Additional features * Add quick links for frequently used tasks * Show, hide, and reorder accounts * Browse and apply for other Truist accounts * Upload receipts and attach to transactions * Customized investment portfolio experience Disclosures 1 Paperless enrollment is required. 2 Fees may apply to transfers to other U.S. financial institutions. Setup is also required and verification may take 1 – 3 business days. View the Truist Personal Deposit Accounts Fee Schedule for more information. Your mobile carrier’s message and data rates may apply. 3 Neither Truist nor Zelle® offers a protection program for payments that you authorize in Zelle. Enrollment with Zelle through Truist Online or Mobile banking is required. U.S. checking or savings account required to use Zelle. For more information, view the Truist Online Services Agreement. 4 Only certain devices are eligible to enable Touch ID® or Face ID®. 5 Deposit limits and other restrictions apply. Face ID and Touch ID are registered trademarks of Apple Inc. Zelle® and the Zelle related marks are wholly owned by Earning Warning Services, LLC, and are used herein under license. Investment and Insurance Products: • Are Not FDIC or any other Government Agency Insured • Are Not Bank Guaranteed • May Lose Value Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, link opens in new tab SIPC, link opens in new tab and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Insurance products and services are offered through McGriff Insurance Services, Inc. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477. Both McGriff and Crump are wholly owned subsidiaries of Truist Insurance Holdings, Inc.
All intellectual property rights, including trademarks and word marks, are the property of respective owners