61
fair
TSB Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
137 Reports
137 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
46 Reports
46 Reports
User Feedback
25%
iOS
46 Reports
46 Reports
75%
Android
137 Reports
137 Reports
TSB Mobile Banking - Latest Quality Issues
Android
Dec 19, 2024
I want use the loan option but it dont work, app is crashing when i try to use loan option.
Android
Dec 19, 2024
Overall the app is great, easy to use, and straightforward. However, just gotten a mortgage and that got added to my app, but whenever I click into the mortgage to see further details, payments etc, it kicks me out of the app and I can't see anything about the mortgage, and i bave to log back into the app. It's just specifically the mortgage account I can't see, everything else works fine.
iOS
Dec 19, 2024
Stopped Working
Worked well and then all of a sudden it keeps coming up with an error every time I try to login.
Android
Dec 19, 2024
I used this app all the time 5 to 7 months ago then it updated and since it doesn't work at all loads up and goes straight off iv uninstalled and reinstalled still doesn't work
Android
Dec 20, 2024
They stopped supporting GrapheneOS for no reason. This means that they are relying on outdated, legacy integrity APIs that are inferior to hardware attestation API that is the current state of the art. They lost a customer.
Android
Dec 20, 2024
sometime a but difficult to find what ur looking for.
Android
Dec 21, 2024
App closes itself when try to access information on mortgage account
Android
Dec 21, 2024
The cheque is not working on the app. Tsb is cutting branches, and I need to travel further to post the cheque cause the app is not working for the cheque.
Android
Dec 22, 2024
Good functionality, a bit slow to load
TSB Mobile Banking - Product Description
Say hello to your mobile banking app. See all your accounts in one place Manage your money on the go – check your balance, pay a bill, send money, move money – into a savings account or into a Savings Pot. You can also: • Open a TSB current account • Register for Digital Banking • Log in securely with your fingerprint or face ID • Identify a payment by the retailer logo next to the transaction What you need to use this app • You’ll need to be a personal TSB customer and have a device running iOS 11 or above. You'll need to be a UK resident to apply for new products. • To use Touch ID requires at least an iPhone 5S • To use Face ID you need the iPhone X or later Having problems? • Have you looked at our mobile app FAQs: tsb.co.uk/help/mobile-app/faqs? • If you’re having trouble logging in, follow our helpful interactive guide: tsb.co.uk/login-issues • Check our service status to see if everything is running as it should be: tsb.co.uk/outage Important information This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/. Coverage and Location Our app and services may be affected by your phone's signal and functionality. In some countries it may be illegal to use some internet and mobile banking services. Please check before you travel. TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
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