65
fair
TSB Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
150 Reports
150 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
40 Reports
40 Reports
User Feedback
21%
iOS
40 Reports
40 Reports
79%
Android
150 Reports
150 Reports
TSB Mobile Banking - Latest Quality Issues
Android
Nov 15, 2024
The App has disappeared from my phone,and I can't access my account, and you are shut,there is nothing I can do.Your rubbish
Android
Nov 16, 2024
Finger print log in not working.
Android
Nov 16, 2024
It is one of the worst banking apps around. Make 1 mistake and you're locked out of your account
Android
Nov 16, 2024
Increasingly difficult to use. I am now getting repeated popups while logged in showing "TSB is not responding: Close App/Wait", approx . every 3 seconds. This renders the app pretty much useless. Please fix this bug: as a software engineer I find it particularly annoying that what appears to be a watchdog timeout has not been properly tested. Nokia G22/Android 13 (with latest update)/TSB version 8.5.3
iOS
Nov 17, 2024
Black mode please
Works as it should, as a white background hater ~ I would appreciate an dark mode option the way RBS has . Thanks
Android
Nov 17, 2024
I was going to open account with them After I saw most of the reviews.how bad is the customer service.. I will not 🚫 😄
Android
Nov 18, 2024
pin recovery is awful, have to wait 3 working days. other banks are all online.
Android
Nov 19, 2024
Chat box is useless
Android
Nov 19, 2024
International payments is broken.
TSB Mobile Banking - Product Description
Say hello to your mobile banking app. See all your accounts in one place Manage your money on the go – check your balance, pay a bill, send money, move money – into a savings account or into a Savings Pot. You can also: • Open a TSB current account • Register for Digital Banking • Log in securely with your fingerprint or face ID • Identify a payment by the retailer logo next to the transaction What you need to use this app • You’ll need to be a personal TSB customer and have a device running iOS 11 or above. You'll need to be a UK resident to apply for new products. • To use Touch ID requires at least an iPhone 5S • To use Face ID you need the iPhone X or later Having problems? • Have you looked at our mobile app FAQs: tsb.co.uk/help/mobile-app/faqs? • If you’re having trouble logging in, follow our helpful interactive guide: tsb.co.uk/login-issues • Check our service status to see if everything is running as it should be: tsb.co.uk/outage Important information This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/. Coverage and Location Our app and services may be affected by your phone's signal and functionality. In some countries it may be illegal to use some internet and mobile banking services. Please check before you travel. TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
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