fair

TSB Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

4 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

Work at TSB Bank plc? Unlock additional insights

Android unitQ Score

Android User Feedback

72%

Android
122 Reports

iOS unitQ Score

iOS User Feedback

28%

iOS
48 Reports

User Feedback

28%

iOS
48 Reports

72%

Android
122 Reports

TSB Mobile Banking - Latest Quality Issues

iOS

Mar 22, 2025

Ok could be better

Simple tweak to enable a text notification when you get money money paid into your account would help a lot. Other banks do it no idea why you can't

iOS

Mar 24, 2025

Chat is not working

Chat in the app is not working so can not request a statement. Called the support and they said “everything is working”. Highly unprofessional.

iOS

Mar 25, 2025

Service

V good app whennworking

iOS

Mar 26, 2025

Running very slowly and proving difficult to send money between new accounts

Tried to send money to a colleague and when going between finding their details in a text and the app, it often crashed and wouldn't paste data from the text, tried another bank and was much easier.

iOS

Mar 26, 2025

Payment notifications

Why are there still no notifications when payments are made into the account! So basic and the app seems so far behind.

Android

Mar 27, 2025

update force me for new device. not working on older phones

Android

Mar 28, 2025

all week error only screen with tsb logo and "securing your device". reset/reinstal and still same problem no login screen...

iOS

Mar 29, 2025

no notifications

i wouldve used this bank as my main but it doesnt send notifications

iOS

Mar 31, 2025

Omg I’m leaving TSB

I'm sorry but I've had it up to here now with the tsb app. I double check to see how much money I have this morning for food.63p,oh joy that's gonna get me a tin air. It's now near on 23:29 and guess what I could have actually gone shopping I now from absolutely no where have gained £6.00. This keeps happening. Like once my money in the pending list. Oh guess what,I got paid my wages and suddenly I'm down by the cost of my list. I call TSB I get this guy trying to explain to me how it's done differently now.err no you've just stolen my money. Guess what a few days later some how I've gained money with absolutely nothing online so I've no way of proving this each time.this is my damn ex wife.why she Drew me away from Barclays I don't know.as soon as my passport is up to date I'm leaving back to Barclays Bye bye

TSB Mobile Banking - Product Description

Say hello to your mobile banking app.

See all your accounts in one place

Manage your money on the go – check your balance, pay a bill, send money, move money – into a savings account or into a Savings Pot. You can also:
• Open a TSB current account
• Register for Digital Banking
• Log in securely with your fingerprint or face ID
• Identify a payment by the retailer logo next to the transaction

What you need to use this app
• You’ll need to be a personal TSB customer and have a device running iOS 11 or above. You'll need to be a UK resident to apply for new products.
• To use Touch ID requires at least an iPhone 5S
• To use Face ID you need the iPhone X or later

Having problems?
• Have you looked at our mobile app FAQs: tsb.co.uk/help/mobile-app/faqs?
• If you’re having trouble logging in, follow our helpful interactive guide: tsb.co.uk/login-issues
• Check our service status to see if everything is running as it should be: tsb.co.uk/outage

Important information
This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/.

Coverage and Location
Our app and services may be affected by your phone's signal and functionality. In some countries it may be illegal to use some internet and mobile banking services. Please check before you travel.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

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