fair

TSB Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 30 Days

Category: Finance

Work at TSB Bank plc? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at TSB Bank plc? Unlock additional insights

Android unitQ Score

Android User Feedback

86%

Android
246 Reports

iOS unitQ Score

iOS User Feedback

14%

iOS
39 Reports

User Feedback

14%

iOS
39 Reports

86%

Android
246 Reports

TSB Mobile Banking - Latest Quality Issues

Android

Mar 1, 2025

well, this app is now no longer compatible with my phone

Android

Mar 1, 2025

Why am I now unable to use the app, it now says device unable use app, as can't work out ow to do via website

Android

Mar 1, 2025

"No internet connection" - only in this app? So how I can leave this comment here? Welcome in digital money era! Trash app, trash bank.

Android

Mar 1, 2025

Now voted the worst bank for me , just found out after one of your stupid updates I can't used or open my bank account , being disabled I can't get out due to my mobility . Now arranging full closed down of tsb bank account and moving to HALIFAX , now informing DWP and all other bills I have to pay to my new account .TSB IS NOT THE LISTENING BANK as said on TV ads. Not even worth the star .

Android

Mar 1, 2025

Was the update really necessary? The app no longer works on older operating systems so essentially TSB has updated a lot of us out of the app and are forcing us to buy new phones if we want to continue mobile banking. Please roll back the app or put the older app back up

Android

Mar 1, 2025

How come all of a sudden my app will not work on my phone?? This is affecting my business!!! If this carry on I will change to Apple!!!

Android

Mar 1, 2025

Cant access my apprasel now as my phone is too old its ridiculous

Android

Mar 1, 2025

I don't know why we don't have notifications ations when you receive money into your bank account, this is 21 century you should be able to track your spending and receiving of money with notifications like every other banks, please work on this, i switch my account soon if this features is not activated

Android

Mar 1, 2025

My phone wont support the new app update . Now i cant log into my banking . So not happy, please bring back old version of app. Why you have to change everything it was wokring fine , my phone is blackberry android, and i dont want an iphone , your app should support all models , should not matter what age of the phone cos the app worked before , whats the point of having update for new models, but it dont support older models, it supported older models last week.

TSB Mobile Banking - Product Description

Say hello to your mobile banking app.

See all your accounts in one place

Manage your money on the go – check your balance, pay a bill, send money, move money – into a savings account or into a Savings Pot. You can also:
• Open a TSB current account
• Register for Digital Banking
• Log in securely with your fingerprint or face ID
• Identify a payment by the retailer logo next to the transaction

What you need to use this app
• You’ll need to be a personal TSB customer and have a device running iOS 11 or above. You'll need to be a UK resident to apply for new products.
• To use Touch ID requires at least an iPhone 5S
• To use Face ID you need the iPhone X or later

Having problems?
• Have you looked at our mobile app FAQs: tsb.co.uk/help/mobile-app/faqs?
• If you’re having trouble logging in, follow our helpful interactive guide: tsb.co.uk/login-issues
• Check our service status to see if everything is running as it should be: tsb.co.uk/outage

Important information
This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/.

Coverage and Location
Our app and services may be affected by your phone's signal and functionality. In some countries it may be illegal to use some internet and mobile banking services. Please check before you travel.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners