63
fair
TSB Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
142 Reports
142 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
39 Reports
39 Reports
User Feedback
22%
iOS
39 Reports
39 Reports
78%
Android
142 Reports
142 Reports
TSB Mobile Banking - Latest Quality Issues
Android
Jan 27, 2025
Absolute rubbish compared to other banking apps. Much harder to use and to remember all the details if you make a mistake
Android
Jan 28, 2025
Keeps crashing
Android
Jan 28, 2025
Deposit cheque button shuts app and login out I read some previous feedback and I'm not alone... WHEN TSB PLANNING TO FIX THIS???
Android
Jan 29, 2025
Poor - any time I try to view details the app closes or crashes. Very disappointing compared to our banking apps I use regularly
Android
Jan 29, 2025
Updates need to much space, I'm not happy with it.
Android
Jan 29, 2025
it says this app is not compatible with my device, contact the developer
Android
Jan 29, 2025
Why is the App no longer compatible with my tablet ?
Android
Jan 29, 2025
Cannot update app on older phone. I don't have second phone and how do I enter my account??????? Very bad!!!!!!!!
Android
Jan 29, 2025
my old phone will not update, which is unfair
TSB Mobile Banking - Product Description
Say hello to your mobile banking app. See all your accounts in one place Manage your money on the go – check your balance, pay a bill, send money, move money – into a savings account or into a Savings Pot. You can also: • Open a TSB current account • Register for Digital Banking • Log in securely with your fingerprint or face ID • Identify a payment by the retailer logo next to the transaction What you need to use this app • You’ll need to be a personal TSB customer and have a device running iOS 11 or above. You'll need to be a UK resident to apply for new products. • To use Touch ID requires at least an iPhone 5S • To use Face ID you need the iPhone X or later Having problems? • Have you looked at our mobile app FAQs: tsb.co.uk/help/mobile-app/faqs? • If you’re having trouble logging in, follow our helpful interactive guide: tsb.co.uk/login-issues • Check our service status to see if everything is running as it should be: tsb.co.uk/outage Important information This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/. Coverage and Location Our app and services may be affected by your phone's signal and functionality. In some countries it may be illegal to use some internet and mobile banking services. Please check before you travel. TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
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