Quality degradation at TUI Holidays & Travel App  
Users report higher volume of Quality Issues than usual
38
poor

TUI Holidays & Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Travel & Local
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
55%
Android
68 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
56 Reports
User Feedback
45%
iOS
56 Reports
55%
Android
68 Reports
TUI Holidays & Travel App - Latest Quality Issues
Android
Feb 25, 2025
Got me frustrated within minutes of download. Waste of time.
Android
Feb 25, 2025
Terrible. Booked a Marella cruise as a guest on the TUI app. Have had to load and delete the app several times in order to even register. Just tried to access again and page is totally blank. Never thought I'd be wishing it were as good as the Ryanair app.
iOS
Feb 26, 2025
Can’t look at anything
Every time you go to look at anything, it says access denied You do not have permission
Android
Feb 26, 2025
rubbish I can't get logged in rubbish won't take a password won't reset the password.
iOS
Feb 27, 2025
Difficult IT platform
Just not easy to use!
iOS
Feb 27, 2025
Doesn’t work!!!
My app hasn't worked at all since this latest update!!
Android
Feb 28, 2025
Initially after downloading app took 10 minutes to be able to access all functions such as adding existing trip. Samsung device.
iOS
Feb 28, 2025
No longer works
The app no longer works on iPad or iPhone. Try to use the app and it simply displays and blank screen, then crashes/closes. Please look at fixing the problem.
Android
Mar 1, 2025
terrible app. just a marketing ploy to sell. awkward to use, very unreliable, poorly executed functionality. when something stops working nobody updates or gets back to you. given feedback many times, nothing ever changes, no acknowledgement. needs no stars
TUI Holidays & Travel App - Product Description
The TUI app puts a holiday expert in your hands. You can browse our full collection of hotels and flights with tailored trip planning and heaps of destination info. You can keep up to date with your trip with a holiday countdown, resort weather forecasts and a flight tracker, too. Plus, you’ve got access to our full range of TUI experiences – from island-hopping days out to walking tours around ancient cities. And, you’ve got direct contact with us whilst you’re on holiday – the app’s chat feature is available around the clock, 365 days a year. 

-	Browse our full collection of holidays, flights and TUI experiences 
-	Filter your holiday search to fine-tune your results and save your favourites to your shortlist
-	Make a booking and pay, or set up a direct debit
-	Flick through personally-recommended TUI experiences 
-	Get prepared for your holiday with our travel checklist 
-	Discover your destination with useful hints and local tips
-	Review your booking and make changes before you go
-	Manage your payments quickly and easily 
-	Track your flight’s status 
-	Download digital boarding passes for most of our flights 
-	Get in touch with our 24/7 team whilst on holiday using the chat feature

Browse our range of holidays
Our range of destinations ranges from Greece to Grenada and Ibiza to Iceland. Plus, we’ve got a huge collection of hotels to suit all tastes, too. First up, there are TUI BLUE For Two hotels – they’re just for adults and designed to unwind. And then there’s our TUI BLUE Sensatori resorts, which have luxury down to a tee. Plus, you can expect a raft of family-friendly facilities at the hotels in our TUI BLUE For Families collection. 

Add your booking
Adding your booking to the app is easy – just make sure you have your booking reference number, the surname of the lead passenger and your departure date to hand. 

Holiday countdown
You can count down the days until your trip with the holiday countdown, and stay ahead of the game with our handy weather forecast feature.

Holiday extras
You can upgrade your flight on the TUI app with Premium seating and Select Your Seat. Or, make it extra special and pre-order champagne and chocolates. You can order travel money and book airport parking and hotels, too.

Travel checklist
You can make sure you’re ready for take-off with our Travel Checklist – from adding your passenger information to booking an airport lounge. Plus, a handy packing list will make sure you don’t leave anything behind, too. 

Digital boarding passes
Once you’ve checked in, you can download and store your boarding passes on your phone – they’re available for most our flights. You can check out our inflight food and drinks menu before you go, too.

Connect with our 24/7 team
If you need to get in touch with us whilst you’re away, you can contact the TUI Experience Centre using the app’s chat feature. The team are available around the clock, seven days a week. Your transfer info and any relevant flight information can be found here, too.

Book TUI experiences
You can book TUI Experiences from the palm of your hand – all the trips available to you are loaded onto the app. Select your experience from the list of available dates and times. Once you’ve confirmed and paid for your trip your tickets will be displayed on the app, as well as being emailed to you, too. 

Transfer information
Once you’ve touched down in your destination you can track your coach and find out where it’s parked. And when it’s time to return back to the UK you’ll receive a message with all the details of your return transfer.

Most of our holidays are available on the app, however there are some instances when you will not be able to add your booking, these are:
-	Marella Cruise holidays - Download the Marella Cruise app
-	TUI River Cruise holidays 
-	Crystal Ski Holidays
-	TUI Tours
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