26
poor
TUI Holidays & Travel App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-30 Points Past 7 Days
Category: Travel & Local
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
43 Reports
43 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
31 Reports
31 Reports
User Feedback
42%
iOS
31 Reports
31 Reports
58%
Android
43 Reports
43 Reports
TUI Holidays & Travel App - Latest Quality Issues
iOS
Nov 8, 2024
Review
Three times the App said I hadn't submitted our API's. It's not good enough !!! I had tapped on 1 star but my finger must have caught the next one. Over many years I have had problems with it
iOS
Nov 8, 2024
Terminals
Why don't you tell us which terminal we fly from?
iOS
Nov 9, 2024
Tui update
I love checking the countdown to my holiday but since the recent update it's showing double vision.
iOS
Nov 12, 2024
Your app
It's very hard to find anything- ie navigation is totally illogical
iOS
Nov 14, 2024
Errors and stress
As a nervous flyer TUI is the worst option, it keeps losing my passport information, it demands I check in, then has a check in error, it recommends I upgrade my luggage but there's no way to do it. I'm so stressed now before I've even got on the plane. Terrible.
iOS
Nov 17, 2024
Doesn’t open
Won't open on iPhone or iPad. Just about to set off on holiday. Thanks for the update!
iOS
Nov 17, 2024
As bad as ever
For a major holiday firm they have still got the worst website possible. Unable to search properly try to click on a holiday blank screen appears or the oops technical error. If they can't even sort a website out booking a holiday gives me little confidence if it was possible in the first place.
iOS
Nov 18, 2024
Poor piece of software
Hasn't worked since online check in TUI reps not interested Don't rely on it for information Use website login If there was an option for 0 stars that's what I would use
Android
Nov 19, 2024
At best, the app can be disposed of by constantly stirring it into the digital sink. What should you do with a German booking number if the country selection is limited to the UK and Ireland.
TUI Holidays & Travel App - Product Description
The TUI app puts a holiday expert in your hands. You can browse our full collection of hotels and flights with tailored trip planning and heaps of destination info. You can keep up to date with your trip with a holiday countdown, resort weather forecasts and a flight tracker, too. Plus, you’ve got access to our full range of TUI experiences – from island-hopping days out to walking tours around ancient cities. And, you’ve got direct contact with us whilst you’re on holiday – the app’s chat feature is available around the clock, 365 days a year. - Browse our full collection of holidays, flights and TUI experiences - Filter your holiday search to fine-tune your results and save your favourites to your shortlist - Make a booking and pay, or set up a direct debit - Flick through personally-recommended TUI experiences - Get prepared for your holiday with our travel checklist - Discover your destination with useful hints and local tips - Review your booking and make changes before you go - Manage your payments quickly and easily - Track your flight’s status - Download digital boarding passes for most of our flights - Get in touch with our 24/7 team whilst on holiday using the chat feature Browse our range of holidays Our range of destinations ranges from Greece to Grenada and Ibiza to Iceland. Plus, we’ve got a huge collection of hotels to suit all tastes, too. First up, there are TUI BLUE For Two hotels – they’re just for adults and designed to unwind. And then there’s our TUI BLUE Sensatori resorts, which have luxury down to a tee. Plus, you can expect a raft of family-friendly facilities at the hotels in our TUI BLUE For Families collection. Add your booking Adding your booking to the app is easy – just make sure you have your booking reference number, the surname of the lead passenger and your departure date to hand. Holiday countdown You can count down the days until your trip with the holiday countdown, and stay ahead of the game with our handy weather forecast feature. Holiday extras You can upgrade your flight on the TUI app with Premium seating and Select Your Seat. Or, make it extra special and pre-order champagne and chocolates. You can order travel money and book airport parking and hotels, too. Travel checklist You can make sure you’re ready for take-off with our Travel Checklist – from adding your passenger information to booking an airport lounge. Plus, a handy packing list will make sure you don’t leave anything behind, too. Digital boarding passes Once you’ve checked in, you can download and store your boarding passes on your phone – they’re available for most our flights. You can check out our inflight food and drinks menu before you go, too. Connect with our 24/7 team If you need to get in touch with us whilst you’re away, you can contact the TUI Experience Centre using the app’s chat feature. The team are available around the clock, seven days a week. Your transfer info and any relevant flight information can be found here, too. Book TUI experiences You can book TUI Experiences from the palm of your hand – all the trips available to you are loaded onto the app. Select your experience from the list of available dates and times. Once you’ve confirmed and paid for your trip your tickets will be displayed on the app, as well as being emailed to you, too. Transfer information Once you’ve touched down in your destination you can track your coach and find out where it’s parked. And when it’s time to return back to the UK you’ll receive a message with all the details of your return transfer. Most of our holidays are available on the app, however there are some instances when you will not be able to add your booking, these are: - Marella Cruise holidays - Download the Marella Cruise app - TUI River Cruise holidays - Crystal Ski Holidays - TUI Tours
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