54
fair

TUI Holidays & Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 30 Days
Category: Travel & Local
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at TUI Group? Unlock additional insights
Android unitQ Score
Android User Feedback
51%
Android
58 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
55 Reports
User Feedback
49%
iOS
55 Reports
51%
Android
58 Reports
TUI Holidays & Travel App - Latest Quality Issues
iOS
Jan 24, 2025
Unusable
It keeps crashing on startup. Tried reinstalling it without any luck.
Android
Jan 25, 2025
keeps saying access denied on this server
iOS
Jan 25, 2025
Return boarding pass
I fly regularly using Ryanair, EasyJet and Vueling. TUI app is by far the worst. Every time I check in on a return flight with TUI it fails to generate my the boarding pass. It say the site is experiencing issues. I logged out and back in an hour later and it still failed. Luckily enough I have a laptop so on the both last occasions I've used that.
iOS
Jan 26, 2025
App won’t load
About a month ago app failed to load . Deleted app And re downloaded still fails to open . Waited a few weeks tried again and still the same issue won't open .
iOS
Jan 26, 2025
Incompetence
How can man search up kid angles and this fools show me spain whole different continent
iOS
Jan 27, 2025
Old school
Departed England on 12th January only to be sent all my departure details on 22nd. Then we went on two trips one on the 16th and one on the 23rd. I've received confirmation about the tour pick up times and places including the driver details and we reviewed this information on 27th. We're due to fly home in 2 days so I'm thinking we'll get the pick up information some time in February. So no the app doesn't work.
iOS
Jan 27, 2025
Useless app
It is completely useless It won't let me on to my new booking at all
iOS
Jan 28, 2025
Airport Manchester and Egypt sharm el sheikh
From Manchester getting on the plane is stressful, expect to be going out on the tarmac and queuing to get on especially a it's cold and wet weather conditions. Flight itself is horrible! Albeit paying for extra legroom seat, it's very uncomfortable, smelly as few toilets and people queuing most of the flight. No catering for decaf or vegans so get something before boarding! Horrible flight there and back! Shalm el-sheikh airport- you are on your own!! No Tui support so be mindful of everything: the aggressive and rude airport security and staff, facility such as toilets and personal safety. Holiday Hotel and it's staff great! Most Tui rep staff there were ok some bit unapproachable and unhelpful and just tell you to use the app! Hope it's useful!!
Android
Jan 28, 2025
poor app not up to date with my booked trips
TUI Holidays & Travel App - Product Description
The TUI app puts a holiday expert in your hands. You can browse our full collection of hotels and flights with tailored trip planning and heaps of destination info. You can keep up to date with your trip with a holiday countdown, resort weather forecasts and a flight tracker, too. Plus, you’ve got access to our full range of TUI experiences – from island-hopping days out to walking tours around ancient cities. And, you’ve got direct contact with us whilst you’re on holiday – the app’s chat feature is available around the clock, 365 days a year. 

-	Browse our full collection of holidays, flights and TUI experiences 
-	Filter your holiday search to fine-tune your results and save your favourites to your shortlist
-	Make a booking and pay, or set up a direct debit
-	Flick through personally-recommended TUI experiences 
-	Get prepared for your holiday with our travel checklist 
-	Discover your destination with useful hints and local tips
-	Review your booking and make changes before you go
-	Manage your payments quickly and easily 
-	Track your flight’s status 
-	Download digital boarding passes for most of our flights 
-	Get in touch with our 24/7 team whilst on holiday using the chat feature

Browse our range of holidays
Our range of destinations ranges from Greece to Grenada and Ibiza to Iceland. Plus, we’ve got a huge collection of hotels to suit all tastes, too. First up, there are TUI BLUE For Two hotels – they’re just for adults and designed to unwind. And then there’s our TUI BLUE Sensatori resorts, which have luxury down to a tee. Plus, you can expect a raft of family-friendly facilities at the hotels in our TUI BLUE For Families collection. 

Add your booking
Adding your booking to the app is easy – just make sure you have your booking reference number, the surname of the lead passenger and your departure date to hand. 

Holiday countdown
You can count down the days until your trip with the holiday countdown, and stay ahead of the game with our handy weather forecast feature.

Holiday extras
You can upgrade your flight on the TUI app with Premium seating and Select Your Seat. Or, make it extra special and pre-order champagne and chocolates. You can order travel money and book airport parking and hotels, too.

Travel checklist
You can make sure you’re ready for take-off with our Travel Checklist – from adding your passenger information to booking an airport lounge. Plus, a handy packing list will make sure you don’t leave anything behind, too. 

Digital boarding passes
Once you’ve checked in, you can download and store your boarding passes on your phone – they’re available for most our flights. You can check out our inflight food and drinks menu before you go, too.

Connect with our 24/7 team
If you need to get in touch with us whilst you’re away, you can contact the TUI Experience Centre using the app’s chat feature. The team are available around the clock, seven days a week. Your transfer info and any relevant flight information can be found here, too.

Book TUI experiences
You can book TUI Experiences from the palm of your hand – all the trips available to you are loaded onto the app. Select your experience from the list of available dates and times. Once you’ve confirmed and paid for your trip your tickets will be displayed on the app, as well as being emailed to you, too. 

Transfer information
Once you’ve touched down in your destination you can track your coach and find out where it’s parked. And when it’s time to return back to the UK you’ll receive a message with all the details of your return transfer.

Most of our holidays are available on the app, however there are some instances when you will not be able to add your booking, these are:
-	Marella Cruise holidays - Download the Marella Cruise app
-	TUI River Cruise holidays 
-	Crystal Ski Holidays
-	TUI Tours
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