Quality degradation at TUI Holidays & Travel App  
Users report higher volume of Quality Issues than usual
43
poor

TUI Holidays & Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Travel & Local
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
48%
Android
29 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
31 Reports
User Feedback
52%
iOS
31 Reports
48%
Android
29 Reports
TUI Holidays & Travel App - Latest Quality Issues
iOS
Dec 7, 2024
App won’t open
Is there a problem with the tui uk app? It has been ok but over the last few days it won't open. I have deleted and reinstalled but to no avail. Any ideas please?
Android
Dec 8, 2024
our travel agent and us trying to get info from Tui to lengthen our holiday. 4 weeks no response!!! if they can't be bothered replying when extending holidays what hope have you got when things go wrong. Go to JET2 !!!
iOS
Dec 11, 2024
App never seems to work !
I find it really frustrating that the app doesn't seem to work. I find it really difficult to manage bookings as it always says something went wrong !
Android
Dec 11, 2024
I m going onto last minute deals and clicking filter and the app crashes and shuts down. Tried uninstall and reinstalling. Nothing is working. Very poor. Can't filter anything and find what I want. Website is the same story.
iOS
Dec 14, 2024
Doesn’t work
App crash on IPhone 15 Pro Max with iOS 18.2
iOS
Dec 15, 2024
The decline of TUI continues
The App freezes almost constantly, if you were relying on it to get you out of trouble when you are abroad, you are in trouble. Used to be when you went on holiday, they had a company representative there to bring you up to speed on local traditions, the do's and the dont's, places to see, places to avoid. What's worth your time seeing and what's not. They were also there to help out in time of emergency, if something happened they were on hand to help out. These days, terribly few hotels have a rep, you paddle your own canoe. This year from Ireland, most of their flights are not using their own fleet of planes, they are using Ryanair, don't get me wrong, I have no problem with Ryanair, but!!! In the past, when you had booked a holiday with TUI, if disaster knocked on your door, you could contact TUI, explain your circumstances and they would try to facilitate you with different dates etc, but now, that not possible because your flights are booked via Ryanair. This sadly is a huge step in the wrong direction from TUI. Might as well contact Ryanair yourself, the flight prices are the same.
iOS
Dec 17, 2024
This app is a waste of time
I really wish I hadn't used this app. It caused so much stress before my holiday. First of all it checked me in but not my wife. Then, prior to actually getting on the flight it kept on saying that neither of us were checked in. I must have re-checked us in about five times! Can we just go back to checking in at the airport and forget all this app nonsense which seems to add no value. If you have hold bags then you need to check those in anyway.
iOS
Dec 17, 2024
Rubbish Frozen App
Because I had the temerity to use a tui holiday shop to have a tui refund voucher credited to my holiday balance I am now cut off from the app. Frustratingly I cannot access the app, to book trips, to book insurance or access holiday details. Rubbish app and I can't even get a reply to a complaint. Jet 2 in future for me !!
iOS
Dec 21, 2024
Tui App not stable
I have been trying to use the Tui app on and off for the past few weeks and every time there are issues to the extent it just doesn't work. I have made sure it is fully updated but it makes no difference. Tui please sort it out
TUI Holidays & Travel App - Product Description
The TUI app puts a holiday expert in your hands. You can browse our full collection of hotels and flights with tailored trip planning and heaps of destination info. You can keep up to date with your trip with a holiday countdown, resort weather forecasts and a flight tracker, too. Plus, you’ve got access to our full range of TUI experiences – from island-hopping days out to walking tours around ancient cities. And, you’ve got direct contact with us whilst you’re on holiday – the app’s chat feature is available around the clock, 365 days a year. 

-	Browse our full collection of holidays, flights and TUI experiences 
-	Filter your holiday search to fine-tune your results and save your favourites to your shortlist
-	Make a booking and pay, or set up a direct debit
-	Flick through personally-recommended TUI experiences 
-	Get prepared for your holiday with our travel checklist 
-	Discover your destination with useful hints and local tips
-	Review your booking and make changes before you go
-	Manage your payments quickly and easily 
-	Track your flight’s status 
-	Download digital boarding passes for most of our flights 
-	Get in touch with our 24/7 team whilst on holiday using the chat feature

Browse our range of holidays
Our range of destinations ranges from Greece to Grenada and Ibiza to Iceland. Plus, we’ve got a huge collection of hotels to suit all tastes, too. First up, there are TUI BLUE For Two hotels – they’re just for adults and designed to unwind. And then there’s our TUI BLUE Sensatori resorts, which have luxury down to a tee. Plus, you can expect a raft of family-friendly facilities at the hotels in our TUI BLUE For Families collection. 

Add your booking
Adding your booking to the app is easy – just make sure you have your booking reference number, the surname of the lead passenger and your departure date to hand. 

Holiday countdown
You can count down the days until your trip with the holiday countdown, and stay ahead of the game with our handy weather forecast feature.

Holiday extras
You can upgrade your flight on the TUI app with Premium seating and Select Your Seat. Or, make it extra special and pre-order champagne and chocolates. You can order travel money and book airport parking and hotels, too.

Travel checklist
You can make sure you’re ready for take-off with our Travel Checklist – from adding your passenger information to booking an airport lounge. Plus, a handy packing list will make sure you don’t leave anything behind, too. 

Digital boarding passes
Once you’ve checked in, you can download and store your boarding passes on your phone – they’re available for most our flights. You can check out our inflight food and drinks menu before you go, too.

Connect with our 24/7 team
If you need to get in touch with us whilst you’re away, you can contact the TUI Experience Centre using the app’s chat feature. The team are available around the clock, seven days a week. Your transfer info and any relevant flight information can be found here, too.

Book TUI experiences
You can book TUI Experiences from the palm of your hand – all the trips available to you are loaded onto the app. Select your experience from the list of available dates and times. Once you’ve confirmed and paid for your trip your tickets will be displayed on the app, as well as being emailed to you, too. 

Transfer information
Once you’ve touched down in your destination you can track your coach and find out where it’s parked. And when it’s time to return back to the UK you’ll receive a message with all the details of your return transfer.

Most of our holidays are available on the app, however there are some instances when you will not be able to add your booking, these are:
-	Marella Cruise holidays - Download the Marella Cruise app
-	TUI River Cruise holidays 
-	Crystal Ski Holidays
-	TUI Tours
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