33
poor
TurboTax: File Tax Return | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
353 Reports
353 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
97 Reports
97 Reports
User Feedback
22%
iOS
97 Reports
97 Reports
78%
Android
353 Reports
353 Reports
TurboTax: File Tax Return - Latest Quality Issues
Android
Jan 29, 2025
Don't waste time on mobile app.. it's Useless. Tried to upload W2 and every time app restarted.
Android
Jan 29, 2025
I always file with turbotax for years. Not this year. Free should be free. Posting a response won't help you. False/misleading advertisement. I work. That's all I claim.
Android
Jan 29, 2025
Horrible app. So many glitches. And turbotax is a joke. I will be using hr block from now on. I refuse tonpay for garbage tax app. I want my 149 bucks back. I was lied to as I still don't have my loan or tax advance this is garabge I want a refund
Android
Jan 29, 2025
Was nice at one point, but now the interface is trash! You have to go to the main website to alter anything, and even then, you don't get very good instructions. Clearly, this service is inching more and more towards a low quality cash grab, considering some of the changes to the service. I made a mistake on this year's W-2, and I can't fix it with the app! I'm deleting until further notice!
Android
Jan 29, 2025
Absolutely scam. They let you spend 45 minutes, review and sign your completed return, give you the return amount and at the absolute last second they say you can't proceed and try and get you to pay. DO NOT waste your time.
Android
Jan 30, 2025
Prepare for your email address information to be sold and receive spam with non functioning Unsubscribe options.
Android
Jan 30, 2025
It will not tell me or show me what im doing wrong. It keeps saying unable to transmit your return due to one or more formats
Android
Jan 30, 2025
Glitching. Do not give clear explanation of why certain fields need to be completed.
Android
Jan 30, 2025
FIX Y'ALL STUFF!! Like I tried to call customer support to help update my account phone number cause I can't gain access to the account no more to do my e-file and it's all AI talking to you, like have an option to at least call an actual person. I regret using TurboTax. Oh and the option to recover the account doesn't work no more, It will keep on saying to try again!!!!
TurboTax: File Tax Return - Product Description
America's #1 Tax Prep Provider - over 40 million returns were prepared last year with TurboTax. TAXES REDEFINED. From do it yourself to we do it for you, the choice is yours. -------------------- FILE YOUR OWN TAXES -------------------- • $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only.(1) • We make doing your own taxes easy. Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply.(2) FILE WITH EXPERT HELP -------------------- • Talk live on screen with a real tax expert for unlimited tax advice and an expert final review before you file with TurboTax Live. • NEW this year, connect with a dedicated expert who'll do your taxes for you—start to finish. You can be 100% confident your return is done right, guaranteed.(3) GET STARTED EASILY -------------------- • Snap. Tap. Done. Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad. • Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you. • Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return. • Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology. FEEL CONFIDENT -------------------- • Maximum Refund Guaranteed - On Average $3,267. • TurboTax coaches you every step of the way and automatically verifies as you go, so you can be confident your taxes are done right. • ExplainWhy™ - Understand the “why” behind your tax refund, in a tap. • CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing with accuracy guaranteed. • Support when you need it - Access TurboTax support to get all your questions answered. Available in English and Spanish. • Personalized home page - A single place to view your progress, track your return status, and get access to tax tip articles on life events, deductions, and much more. • Track your return status with push notifications - We'll make it easy to stay informed about your e-file return status with notifications sent straight to your phone or tablet. See full disclosure and disclaimers here: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/ 1 TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition; a simple tax return Form 1040 only OR Form 1040 + Unemployment income. Offer may change or end at any time without notice. 2 TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases. 3 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
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