32
poor
TurboTax: File Tax Return | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
751 Reports
751 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
200 Reports
200 Reports
User Feedback
21%
iOS
200 Reports
200 Reports
79%
Android
751 Reports
751 Reports
TurboTax: File Tax Return - Latest Quality Issues
Android
Mar 1, 2025
The app sucks just do it in your browser. The app has constant 3 second loading signs every single time you submit or move on to anything which gets super annoying. I also had it completely freeze on me and I've only been using it for like 10 minutes. And it's less intuitive on how to go back and forth if you needed to check or change something. The browser was much much better.
Android
Mar 1, 2025
Not free & not helpful. Did my taxes through the IRS this year and they were returned quicker and I was able to secure a higher refund. TurboTax should change their name to TerribleTax.
Android
Mar 1, 2025
it's no longer free to use. they make you fill out all your information for taxes and as soon as you finish it'll tell you to pay for their services in order to proceed, I'm not paying so I uninstalled the app and won't be using it again until further notice because I wasted 45 minutes of my weekend for nothing
Android
Mar 1, 2025
Had a multitude of small issues, but at this point I can't even finish my taxes with the app. I need to upload a document, but the button to do so opens the camera for taking a picture of the document instead. There is no way to upload from my device. Their offer of free filing using the app if you didn't use TurboTax last year also apparently isn't true. I've prepared my taxes in the app and am ready to submit, but they are trying to charge $130 for my simple tax situation.
Android
Mar 1, 2025
Very poor very weak you can't tell somebody how they have to make the password that's none of your business and you don't need my password cuz you don't need to be getting into my emails if I want to talk to the IRS I'd have had dinner file my taxes
Android
Mar 1, 2025
Constant failures with site. Would choose another site to do your taxes
Android
Mar 1, 2025
It's okay just. Really basic and hard to find important info. Like I'm trying to recheck my bank info and can't find it at all. I also may just be bad at using this app idk.
Android
Mar 1, 2025
Lots of bugs. Difficult to use
Android
Mar 1, 2025
Horrid, they've shot themselves in the foot after too many years changing things. Constant loops, I'm clicking next and it leads me back to where I was with constant advertisements to upgrade. Genuinely the worst app I've had the displeasure to use. Spammers, Spammers, and no way to contact. Never ever use TurboTax.
TurboTax: File Tax Return - Product Description
America's #1 Tax Prep Provider - over 40 million returns were prepared last year with TurboTax. TAXES REDEFINED. From do it yourself to we do it for you, the choice is yours. -------------------- FILE YOUR OWN TAXES -------------------- • $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only.(1) • We make doing your own taxes easy. Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply.(2) FILE WITH EXPERT HELP -------------------- • Talk live on screen with a real tax expert for unlimited tax advice and an expert final review before you file with TurboTax Live. • NEW this year, connect with a dedicated expert who'll do your taxes for you—start to finish. You can be 100% confident your return is done right, guaranteed.(3) GET STARTED EASILY -------------------- • Snap. Tap. Done. Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad. • Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you. • Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return. • Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology. FEEL CONFIDENT -------------------- • Maximum Refund Guaranteed - On Average $3,267. • TurboTax coaches you every step of the way and automatically verifies as you go, so you can be confident your taxes are done right. • ExplainWhy™ - Understand the “why” behind your tax refund, in a tap. • CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing with accuracy guaranteed. • Support when you need it - Access TurboTax support to get all your questions answered. Available in English and Spanish. • Personalized home page - A single place to view your progress, track your return status, and get access to tax tip articles on life events, deductions, and much more. • Track your return status with push notifications - We'll make it easy to stay informed about your e-file return status with notifications sent straight to your phone or tablet. See full disclosure and disclaimers here: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/ 1 TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition; a simple tax return Form 1040 only OR Form 1040 + Unemployment income. Offer may change or end at any time without notice. 2 TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases. 3 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
All intellectual property rights, including trademarks and word marks, are the property of respective owners