29
poor

TurboTax: File Tax Return | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Finance
Work at Intuit Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Intuit Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
69%
Android
304 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
138 Reports
User Feedback
31%
iOS
138 Reports
69%
Android
304 Reports
TurboTax: File Tax Return - Latest Quality Issues
iOS
Mar 30, 2025
TurboTax leaves a bitter taste every time I file taxes
New year, new taxes. I don't know why a site that makes it “easy to file taxes” can't figure out the simple things, like uploading my form and reading a pdf or finding out when I will make my payment without hopping through three steps and reading a file to find it, or how their “help” forums or remarkably unhelpful. I could go on, but as a reader, I'm sure you are inflicted with the same pain. Happy Tax Season y'all!
iOS
Mar 31, 2025
Whats going on
On March 29, 2025 I went to access my TurboTax account and wrap up my taxes only to find out that it needed an update for some reason. TurboTax is not allowing me to access its website any longer so now my taxes are held hostage inside their app. I have deleted the app reload the app and all it does is just buffer. I'm glad I am 16 days out to file my taxes. I'm just gonna go walk into an H&R Block and have them done. This is ridiculous.
iOS
Mar 31, 2025
Scam
They make it seem like you pay nothing only to find out you need to pay $150 of your $175 refund to file taxes. Everything they ask is designed to trick you into paying and I'm not falling for it.
iOS
Mar 31, 2025
DO NOT USE
they messed up my taxes, and didn't even issue a refund, USE SOMEONE ELSE
iOS
Mar 31, 2025
TURBO THIEVES
HORRIBLE WOULD RATE NO STARS IF I COULD.
iOS
Mar 31, 2025
Scammers
The product does work as intended however if like me you were just going through to see what the price was to compare to other services you'll be annoyed to learn that by the time they say the price (after you've entered payment info) you will have already been charged wether or not you actually sent your taxes through and once you find this out you'll learn they will not refund it because “you've already accepted the service was what you wanted”
iOS
Mar 31, 2025
Don’t bother. Go to H&R Block
Dumbest program to do my taxes on. Support is incompetent that they make my autistic dog look like a genius. Don't bother and get better tax assistance from H&R Block.
iOS
Apr 1, 2025
i can’t not even argue and can’t log in
its the app just wont let me even create a password and when i ask for forget password. Its goes nowhere thanks
iOS
Apr 1, 2025
Same as always, just 3x price
I'm like 90% of TurboTax users. W-2 with investment accounts. Forced to pay triple for advice I don't need and didn't get. Price has tripled over the last 4 years. Moving on.
TurboTax: File Tax Return - Product Description
America's #1 Tax Prep Provider - over 40 million returns were prepared last year with TurboTax.  

TAXES REDEFINED. From do it yourself to we do it for you, the choice is yours.
--------------------

FILE YOUR OWN TAXES
--------------------
• $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only.(1)
• We make doing your own taxes easy. Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply.(2)

FILE WITH EXPERT HELP
--------------------
• Talk live on screen with a real tax expert for unlimited tax advice and an expert final review before you file with TurboTax Live. 
• NEW this year, connect with a dedicated expert who'll do your taxes for you—start to finish. You can be 100% confident your return is done right, guaranteed.(3)

GET STARTED EASILY
--------------------
• Snap. Tap. Done. Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad.  
• Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you.
• Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return.
• Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology.

FEEL CONFIDENT
--------------------
• Maximum Refund Guaranteed - On Average $3,267.
• TurboTax coaches you every step of the way and automatically verifies as you go, so you can be confident your taxes are done right.
• ExplainWhy™ - Understand the “why” behind your tax refund, in a tap.
• CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing with accuracy guaranteed.
• Support when you need it - Access TurboTax support to get all your questions answered. Available in English and Spanish.
• Personalized home page - A single place to view your progress, track your return status, and get access to tax tip articles on life events, deductions, and much more.
• Track your return status with push notifications - We'll make it easy to stay informed about your e-file return status with notifications sent straight to your phone or tablet.

See full disclosure and disclaimers here: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/

1 TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition; a simple tax return Form 1040 only OR Form 1040 + Unemployment income. Offer may change or end at any time without notice.

2 TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.

3 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners