79
good

Turo - Find your drive | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
715 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
392 Reports
User Feedback
35%
iOS
392 Reports
65%
Android
715 Reports
Turo - Find your drive - Latest Quality Issues
iOS
Jan 26, 2025
Hosting not worth it and terrible app performance nowadays
Guests leave my car a horrible mess and turo doesn't give a cleaning fee unless spills and stains are “in between door panels”?? Not to mention I cant even open the app anymore without getting an infinite loading screen when trying to do select things.
Android
Jan 26, 2025
Turo's fee is almost the same amount of the rent.
iOS
Jan 27, 2025
Bad refund service
I've generally liked using the app, but nothing's perfect, and I had a really bad experience with their refund process. Last time I rented a car through Turo, the car key got stolen before I even arrived. The car owner was super understanding and agreed to give me a full refund. But Turo wouldn't process it—they just kept saying they were “investigating.” It's been weeks, and I still haven't heard anything. Honestly, it feels like they're just trying to avoid giving the refund, which is super frustrating. It's a shame because I liked the app, but this whole experience has really made me think twice about using it again.
iOS
Jan 27, 2025
Last Second Cancellation
A host canceled my reservation 30 minutes after it was supposed to begin. This cost me as significant amount of time. Turo did not offer to help cover the cost. They only offered to find me a cheaper vehicles so I could “save money”.
iOS
Jan 27, 2025
I've been robbed
They cancelled my reservation 3 hours before arriving at my destination when I was on the plane because my license had expired but I had an extension and they did not fully refund my money, they kept 124 dollars, they practically robbed me in the face, I had to rent one at the airport at midnight when I arrived at my destination.
iOS
Jan 27, 2025
ACCOUNT BAN CAUSE CANCELLING
Im an all star host on turo, (I was) I made turo earn more than 100k because of me , but my car had multiple mechanichal issues lately so I had to cancel the trips because of safety and they closed my account, I prove them its because maintenance, but all they said is no . Turo cares about money not your loyalty!
iOS
Jan 27, 2025
Needs one major improvement
Please fix the issue of the calendar not updating when a new booking arrives. I have to close app and reopen to refresh the calendar. iPhone Thanks
iOS
Jan 27, 2025
Failure
After the latest update, when you try to access the business section, the app crashes.
Android
Jan 29, 2025
1st rental and I love it. It's affordable for a long time. But the application often bugs, I have trouble using it to search... and even to see my messages! I have to uninstall and put it back
Turo - Find your drive - Product Description
Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of local hosts across the US, UK, Canada, and Australia. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by building an accessible, flexible, and scalable car sharing business from the ground up.

Whether it’s a truck to help on moving day, a swanky exotic for a luxurious weekend away, or a classic cruiser for a picture-perfect road trip, with more than 600,000 vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure.

Turo offsets 100% of our estimated global carbon emissions, so you can rest easy building your businesses and satisfying your wanderlust knowing that our carbon footprint is accounted for.

Upgrade your travel plans
• Choose from a totally unique selection of cars and drive the perfect one for your trip
• Book cars directly from local hosts, starting from $25/day
• Safely access cars through a variety of contactless check-in options
• Get the car delivered, and book trips on the go with a quick tap

Start your own car sharing business
• Share your car and build a car sharing business with Turo
• Start with a car you already own or buy one to share — any car owner can start exercising their entrepreneurial muscles
• Choose how many cars to share, scale your business up or down however you want, and decide how to reinvest your earnings
• Whether you want to commit a lot of time or a little, you can earn at home or on the go, on your schedule, and divest any time
• Rest easy with $750,000 in liability insurance from Travelers Excess and Surplus Lines Company backing each trip

Note: Continued use of GPS running in the background can dramatically decrease battery life.
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