82
good

Turo - Find your drive | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
798 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
407 Reports
User Feedback
34%
iOS
407 Reports
66%
Android
798 Reports
Turo - Find your drive - Latest Quality Issues
Android
Feb 27, 2025
app is terrible to upload Pic for pick up and drop off
iOS
Feb 27, 2025
No Customer Support
The customer support is incredibly difficult for the customer, but it is very easy for the renter to charge you. I tried leaving a review for the car I rented and it was almost impossible. The renters here will do anything possible to charge you extra. I tried cleaning the car and owner said literally these words “don't worry about cleaning the car, that is my job to prepare it for the next customer” next thing I knew was I got charged 150 dollars for the car cleaning service. Upon returning the car I checked the car gas gauge and it was full, and I showed it to the owner. He agreed and next thing I knew, I was charged for refueling the car. I tried reaching out to customer support on the app and it is very difficult. They don't protect the customers. Of course they also charge a rental service fee, and probably they also charge to the owner.
iOS
Feb 28, 2025
Terrible Customer Service
I would STRONGLY recommend not using this app. Booked an SUV. Showed up to pick it up and the owner said it had been in an accident a month prior and wasn't for rent, and that he had told Turo this previously. Sat on hold with customer service for an hour and a half before they tried to rebook me. Wouldn't discount the next rental, despite hanging out in the side of the road for an hour and a half while they cancelled and rebooked the reservation.
iOS
Feb 28, 2025
WRONGFULLY BANNED
I've spent thousands on this app, I haven't used it in a couple months, and when I went to look for rentals I found out my account was randomly banned. Support was no help and basically told me the decision is final no matter what I have to say.
Android
Mar 1, 2025
can be cumbersome to use.
Android
Mar 1, 2025
Sometimes we don't know exactly why there is a bug when booking, extending... and sometimes we can start over from the beginning, but we will never know why it doesn't work with a generic error message.
Android
Mar 1, 2025
The customer support chat is an absolute joke and a waste of time.
Android
Mar 1, 2025
Host cancelled and left me stranded on the road in -25 degrees and no compensation or refund. Never coming back.
Android
Mar 1, 2025
Process is not that simple for renting your car
Turo - Find your drive - Product Description
Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of local hosts across the US, UK, Canada, and Australia. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by building an accessible, flexible, and scalable car sharing business from the ground up.

Whether it’s a truck to help on moving day, a swanky exotic for a luxurious weekend away, or a classic cruiser for a picture-perfect road trip, with more than 600,000 vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure.

Turo offsets 100% of our estimated global carbon emissions, so you can rest easy building your businesses and satisfying your wanderlust knowing that our carbon footprint is accounted for.

Upgrade your travel plans
• Choose from a totally unique selection of cars and drive the perfect one for your trip
• Book cars directly from local hosts, starting from $25/day
• Safely access cars through a variety of contactless check-in options
• Get the car delivered, and book trips on the go with a quick tap

Start your own car sharing business
• Share your car and build a car sharing business with Turo
• Start with a car you already own or buy one to share — any car owner can start exercising their entrepreneurial muscles
• Choose how many cars to share, scale your business up or down however you want, and decide how to reinvest your earnings
• Whether you want to commit a lot of time or a little, you can earn at home or on the go, on your schedule, and divest any time
• Rest easy with $750,000 in liability insurance from Travelers Excess and Surplus Lines Company backing each trip

Note: Continued use of GPS running in the background can dramatically decrease battery life.
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