76
good

Uber - Request a ride | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
36571 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
7164 Reports
User Feedback
16%
iOS
7164 Reports
84%
Android
36571 Reports
Uber - Request a ride - Latest Quality Issues
Android
Nov 20, 2024
I've been overcharged 2 times. When I start the next trip an outstanding balance appears being that I always pay for all my trips to avoid problems. And there's never a way to talk customer service.
Android
Nov 20, 2024
Bad service No pickup no way service available at a time
Android
Nov 20, 2024
Pathetic experience since last 2 months auto drivers misbehaves . The app is not even checking the background of the auto drivers. No ethical or moral value . People getting late for office after and after requesting for several times they will keep us waiting offering to come as soon as possible and then all of sudden cancel ride. Disgusted by such actions .. pathetic Uber pathetic please get your standards . And it's not for today , it's almost everyday this is there. Atleast other apps do thi
Android
Nov 20, 2024
At first everything was fine, but the last two times they charged me unfairly, the first time no one took my trip, I was waiting for more than 5 minutes so I decided to opt for another means of transport, they charged me the same with credit card... Last time I decided to take out my card so that they would not charge me for a service that they did not provide me and at the time of asking for it this time I decided to cancel it (it said that they were going to charge me if I did it after a certain time) I canceled it before, and in the same way they charged me
Android
Nov 20, 2024
easy to use, but taking photo id was a nightmare because of the holographic glare made it hard to capture clear photo needs improvements for that section
Android
Nov 20, 2024
Very high prices
Android
Nov 20, 2024
Drivers never end trips after drop-off. Fares are always higher than agreed upon. Customer care completely ghosts you. Uninstalling after I dispute my charges.
Android
Nov 20, 2024
Cancellation prices are very high when drivers are far away
Android
Nov 20, 2024
There aren't many drivers and they take ages
Uber - Request a ride - Product Description
We’re committed to your safety at Uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride.

And with Uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably.

FIND A RIDE FROM ALMOST ANYWHERE
Request a ride from 600+ airports and in 10,000+ cities around the world, the Uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time.    

FIND A RIDE TO ALMOST ANYWHERE
Whether you’re looking for style, space, or affordability, Uber can help you find the perfect ride to fit your needs:

Enjoy elegance and premium features with Uber Black
Ride with extra room (and more of your friends) with UberXL

All of these transportation options and more are available in one place with the Uber app.

SEE PRICE ESTIMATES
With Uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride.

YOUR SAFETY DRIVES US
We’re committed to making every trip with Uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences.

You can share your trip
Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination.

You can contact emergency services
You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services.

TIP AND RATE YOUR DRIVER
After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app.

Not all products are available in all markets.

To see if Uber is available in your city, visit https://www.uber.com/cities.
Follow us on Twitter at https://twitter.com/uber.
Like us on Facebook at https://www.facebook.com/uber.

Have a question? Visit uber.com/help.
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