30
poor
U-Haul | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
94 Reports
94 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
34 Reports
34 Reports
User Feedback
27%
iOS
34 Reports
34 Reports
73%
Android
94 Reports
94 Reports
U-Haul - Latest Quality Issues
Android
Nov 16, 2024
It charges a lot of extra fees
iOS
Nov 17, 2024
Holy add-ons
After selecting the truck there were 5 screens of upsell add-ons. Awful checkout experience
Android
Nov 17, 2024
Complete garbage of an app. Verification process never told me it was approved until I reached out to a client for assistance. Then, when trying to take additional photos of the vehicle, they all showed up as a blurred image and never went through. I had to close the app and re-open it to see that the approval and payment all actually went through.
iOS
Nov 17, 2024
App freezes
Can't get past the screen where you select your vehicle and trailer. Tried uninstalling and reinstalling. Worthless.
Android
Nov 18, 2024
I went to pick up my van from a place I had already picked up from a week and a half ago and when I went there it made me take pictures of my face and driver's license and they didn't match. They made me call to people. Those people were never contacted it defaulted to giving me a zero but it's like literally rented here a week ago. Why are you giving me a hassle and then I was on the phone with hold for about an hour to get my reservation taken care of
Android
Nov 18, 2024
This app is so clunky but had issues with uploading ID or even bringing up my current rental to review. The web browser is better
Android
Nov 18, 2024
Downloaded the app to sign up and return my trailer because the place was closed and I was in the lot... Couldn't sign up, just kept getting an error. Useless app.
Android
Nov 19, 2024
App is never able to scan location barcode. I have to resort to using website to check in and out. Defeats the purpose of the app.
Android
Nov 19, 2024
This app is so broken it's sad. It's unusable at this point
U-Haul - Product Description
Get Moving Faster with the U-Haul app. Wherever you’re headed, our app is designed for Moving Made Easier®. Get an instant quote, start or modify your reservation, track your orders, and so much more, all from your mobile device. It’s the fastest and most secure way to manage your move! - Pick up and return your rental with just a few taps on your device, any time. - Sign in with your custom profile to skip the counter and reserve in minutes. - Get an instant quote, manage your order, and review your rental history. - Use the live chat feature or email us for 24/7 support. - View FAQs and resources to answer your questions. - Quickly find a U-Haul location near you with the products and services you need.
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