57
fair
Umba | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
99%
Android
79 Reports
79 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
1 Reports
1 Reports
User Feedback
1%
iOS
1 Reports
1 Reports
99%
Android
79 Reports
79 Reports
Umba - Latest Quality Issues
Android
Mar 20, 2025
the experience so far was ok but I feel your trying to hold my money against my will I can deposit money but have been trying for hours now to withdraw but failed many times can't call no no to call what's really going on
Android
Mar 21, 2025
I cant withdraw for 2days now...please wats the issue...can't these be solved...these over 3days now I can't send it out...
Android
Mar 21, 2025
this app was going smoothly when I started using it, but since 3 days ago I have been trying to transfer money from my umba account to my bank account, it will be pending for long, then fails, what is going on with this app, now I can't make transfer for three days now, please you guys should improve, it really frustrating.
Android
Mar 21, 2025
I don't like loans and I don't want... I have been on this app since 4 days, to send out money, it will say successful and still other person will not receive. transactions history not showing. bad customer service. no response from them. I was stranded 4days ago at the market. I regret using this app... UMBA! I am weak right now
Android
Mar 21, 2025
It keeps asking me to connect another bank. I have connected all my banks o. Besides, I have borrowed money from this app 3 times and repaid and I don't owe them. I thought they were sensible sef, not knowing they are useless.
Android
Mar 23, 2025
Horrible, buggy, complicated.
Android
Mar 28, 2025
Unreliable instability on wifi or data
Android
Mar 31, 2025
Why you guys don't put wema bank on the bank list this is not good and why you are saying that we have to link our online banking on it
Android
Apr 1, 2025
no loan. offers ever and I've been trying to do transfer for 48 hours nothing till now
Umba - Product Description
Umba allows users to apply, drawdown and repay loans directly from their smartphone. Once an individual is verified, we make lending decisions based on an assigned risk rating. What do people use Umba for? Plenty of things, like: Getting a Mobile Money Loan Apply mobile money loan in seconds. Receive mobile money to your M-Pesa account. Finance a Utility Bill Add your utility accounts in the Umba App and finance your utility bills! Pay for water, electricity, internet, and more. Transferring Money A secure and fast way to send money! Pay Utility Bills in other countries with a few taps. IT'S EASY TO GET STARTED Create your account Apply in seconds Receive an Umba Loan Increase your loan limit every time you repay a loan on time Umba puts you in control of your finances. The Umba app lets you apply for credit on the go and it works 24/7. No paperwork, collateral or office visits needed You can use your Umba loan to send money directly to your M-Pesa account, to merchants, or utility providers No late charges or rollover fees Get access to bigger loans, lower fees, and flexible payment terms as you repay Loans are approved and disbursed quickly Get access to credit to build the life you want -- for your business, your home, your family, your life. CONTACT US We love hearing from our customers so please let us know on the details below if you have any questions or comments. Questions? Our Customer Experience Team provides excellent support for your financial needs, from 8AM-5PM, Monday through Friday. Message us within the app and receive an answer in minutes! EMAIL: support@umba.com FACEBOOK: facebook.com/umbamobile WEB: www.umba.com
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