75
good
Umba | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
98%
Android
51 Reports
51 Reports
iOS unitQ Score
iOS User Feedback
2%
iOS
1 Reports
1 Reports
User Feedback
2%
iOS
1 Reports
1 Reports
98%
Android
51 Reports
51 Reports
Umba - Latest Quality Issues
Android
Dec 8, 2024
The person that introduce me to this app should be arrested.poor and poor service just wasted my data i would i have the data to watch sabinus instead
iOS
Dec 8, 2024
Re
I need a customer care to respond to my mail. Why is it to hard to hear back from customer care.
Android
Dec 11, 2024
Umba is actually not serious, how can I pay my loan that is 2 weeks and some days before due and when I applied for another loan, they refused to offer me, is that how serious business people do, work on that and I will give you people five star
Android
Dec 11, 2024
I found your excuse of not been able to access my Linked bank account not tenable. Please if you're not giving me the loan tell me and let me delete your app on my phone
Android
Dec 15, 2024
You use to be a very good app but recently i tried logging into my account which i mange to do but didn't recognise my account again because all my previous transactions were gone. I was asked to resubmit my doc for kyc which i did. Now even the loan sectio; have remained "chexking eligibility" for almost a month now, the customer service are not responding, the close chat whenever i sent a complaint regarding the matter. I've sent over 5 diff complaints and all have been closed without answer.
Android
Dec 16, 2024
I can't link my account
Android
Dec 19, 2024
Very poor response. Loan approval is extremely slow.
Android
Dec 20, 2024
Very bad why your application don't work very time am trying to login hang
Android
Dec 20, 2024
So far I've not had any issues with umba except the fact that they reduce my loan each time I repay. I've never repaid any of my loans late but my offer keeps getting reduced. It's very annoying. 😡😡😡
Umba - Product Description
Umba allows users to apply, drawdown and repay loans directly from their smartphone. Once an individual is verified, we make lending decisions based on an assigned risk rating. What do people use Umba for? Plenty of things, like: Getting a Mobile Money Loan Apply mobile money loan in seconds. Receive mobile money to your M-Pesa account. Finance a Utility Bill Add your utility accounts in the Umba App and finance your utility bills! Pay for water, electricity, internet, and more. Transferring Money A secure and fast way to send money! Pay Utility Bills in other countries with a few taps. IT'S EASY TO GET STARTED Create your account Apply in seconds Receive an Umba Loan Increase your loan limit every time you repay a loan on time Umba puts you in control of your finances. The Umba app lets you apply for credit on the go and it works 24/7. No paperwork, collateral or office visits needed You can use your Umba loan to send money directly to your M-Pesa account, to merchants, or utility providers No late charges or rollover fees Get access to bigger loans, lower fees, and flexible payment terms as you repay Loans are approved and disbursed quickly Get access to credit to build the life you want -- for your business, your home, your family, your life. CONTACT US We love hearing from our customers so please let us know on the details below if you have any questions or comments. Questions? Our Customer Experience Team provides excellent support for your financial needs, from 8AM-5PM, Monday through Friday. Message us within the app and receive an answer in minutes! EMAIL: support@umba.com FACEBOOK: facebook.com/umbamobile WEB: www.umba.com
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