34
poor
Umpqua Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-48 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
190 Reports
190 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
60 Reports
60 Reports
User Feedback
24%
iOS
60 Reports
60 Reports
76%
Android
190 Reports
190 Reports
Umpqua Bank Mobile Banking - Latest Quality Issues
Android
Nov 19, 2024
App is no longer compatible with my device.
Android
Nov 19, 2024
Up until recently I had no problems with this app. I'm fact, I would go so far as to say it was great, fully would have given it 5 stars. But now, die to a recent update the mobile app is no longer "supported on [my] device". I have apps both older and newer then this update that continue to work perfectly fine and my phone doesn't need a software update, I checked. I'm not sure what happened on their end to cause this issue but it's ridiculous.
Android
Nov 19, 2024
I finally got my phone to work with the app and now they say my phone's too old it's a 2023
Android
Nov 19, 2024
I have been totally unable to access my account online on my telephone which is different than the past I have always been able to access my account and Bill pay through the app I have now something's changed you have all my money and I can't access it cuz you change something why have you made it more?
Android
Nov 19, 2024
Been using this app on my phone for years with no problem and my phone was purchased this year and now my phone is no longer supported totally unacceptable I will be taking my capital somewhere else if this isn't resolved
Android
Nov 19, 2024
Lock me out of my account and won't let me download your knew app. I've had the same account for over 10 years and I'm done now I'm tired of the owner changing
Android
Nov 19, 2024
This app USED TO make my bank closer! This new version is not compatible with my primary phone. The original app WAS easy to use and accurate. I'm not happen trying call to get balance updates and check on transactions after hours. I prefer HUMANS to ask for help. Perfect for MOST people now but just not my older reliable Android.
Android
Nov 19, 2024
Not hard to keep the app compatible. This bank has been the absolute worst. Swap banks not phones.
Android
Nov 19, 2024
What do you mean this app is not conpatible with my device... If i were running your IT department i'd fire everyone.
Umpqua Bank Mobile Banking - Product Description
Umpqua Bank’s Mobile Banking app connects you to your personal checking, savings, and mortgage accounts. Access all the features of online banking, plus tools specific to the app such as mobile check deposit and Touch ID or Face ID login. Key features include: • Securely send and receive money with Zelle® using a mobile number or email address¹ • Log in with Touch ID or Face ID • Check account balances and search transactions • Pay bills and deposit checks • Transfer money between your internal and external accounts • Set up balance and activity alerts • Find your nearest Umpqua store or ATM Are you an Umpqua business banking customer? Search for our Umpqua Biz Mobile app, created to work with Business Online Banking. Have questions or feedback? Contact us at 866-4UMPQUA (866-486-7782) or CustomerService@UmpquaBank.com. Your mobile carrier’s message and data rates may apply. ¹Email and mobile payments require enrollment and must be made from an Umpqua Bank consumer checking account to a domestic bank account. Recipients have 14 days to enroll to receive money or the payment will be cancelled. Dollar and frequency limits apply.
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