81
good
Umpqua Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
22%
Android
26 Reports
26 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
92 Reports
92 Reports
User Feedback
78%
iOS
92 Reports
92 Reports
22%
Android
26 Reports
26 Reports
Umpqua Bank Mobile Banking - Latest Quality Issues
Android
Jan 11, 2025
3 stars is high for what I'm thinking right now. Wasted sooooo much of my time just with logging in and verification....very disappointing. Getting worse, not better.
Android
Jan 15, 2025
My account was hacked and fraudulent activity was going on. Before you would even allow me the chance to find out what was going on, you closed my account !!!!!! It was a mistake to ever do business with you people !!!!!! DON'T DO BUSINESS WITH UMPQUA BANK OR ELSE THEY'LL FRAUDULENTLY CLOSE YOUR ACCOUNT AND THEY EVEN REFUSE TO HELP YOU RECOVER THE FUNDS YOU LOSE, AS I LOST OVER $100 !!!!!!!!! THEY STOLE MY MONEY AND THEY'LL DO THE SAME TO YOU !!!!!!!!! KEEP AWAY !!!!!
iOS
Jan 15, 2025
Cannot log in PERIOD
Got a new device can't login doesn't recognize my device my old device has been factory reset can't verify nothing.
iOS
Jan 17, 2025
GET RID OF NONSENSE
Very much dislike the secondary whatever you call that means I must refer to my cell phone app or other device before I can access my account. I haven't figured out how to disconnect this ‘great' feature.
iOS
Jan 21, 2025
Awful Loading
Has been having more and more problems loading on phone and always having a problem “verifying” on trusted device on my own WiFi or while using data. I have had since changing over from Columbia and has been noticeably worse.
Android
Jan 22, 2025
Pop up message is not allowing you to log in on Android Please fix ASAP
iOS
Jan 26, 2025
Good app few issues
By and large this app is really well done. It appears that the issue of not reading checks deposited by mobile use has been fixed So 5 stars
iOS
Jan 26, 2025
Chat icon needs to be moved
The chat icon at lower right is in the way of getting things done. It needs to be moved up or made to stay and not spring back when I move it.
Android
Jan 28, 2025
I have to keep reinstalling the app, 3 times in one month, still having issues.
Umpqua Bank Mobile Banking - Product Description
Umpqua Bank’s Mobile Banking app connects you to your personal checking, savings, and mortgage accounts. Access all the features of online banking, plus tools specific to the app such as mobile check deposit and Touch ID or Face ID login. Key features include: • Securely send and receive money with Zelle® using a mobile number or email address¹ • Log in with Touch ID or Face ID • Check account balances and search transactions • Pay bills and deposit checks • Transfer money between your internal and external accounts • Set up balance and activity alerts • Find your nearest Umpqua store or ATM Are you an Umpqua business banking customer? Search for our Umpqua Biz Mobile app, created to work with Business Online Banking. Have questions or feedback? Contact us at 866-4UMPQUA (866-486-7782) or CustomerService@UmpquaBank.com. Your mobile carrier’s message and data rates may apply. ¹Email and mobile payments require enrollment and must be made from an Umpqua Bank consumer checking account to a domestic bank account. Recipients have 14 days to enroll to receive money or the payment will be cancelled. Dollar and frequency limits apply.
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