45
poor
United Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
533 Reports
533 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
368 Reports
368 Reports
User Feedback
41%
iOS
368 Reports
368 Reports
59%
Android
533 Reports
533 Reports
United Airlines - Latest Quality Issues
iOS
Jan 27, 2025
Lack of assistance at IAH
My flight last evening from DCA to IAH arrived late and I missed my connecting flight. I was unable to connect to an agent in demand through the app after numerous attempts. There was no number I could find to call. I asked a boarding agent at one gate for assistance. She was unable to assist me nor provide me with a number. I went to the United Club to speak to an agent that I thought would have the capacity to help. She turned me away because I was not s club member. While in line to speak with her, I did login to the club Wi-Fi and was finally able to access the link for the overnight room and meal vouchers, but was still not able to speak to an agent. The business model to eliminate customer service desks at IAH is a failed concept. I very unlikely will fly United again, much less through IAH, based on this experience. United management should rethink this service trajectory.
iOS
Jan 27, 2025
App doesn’t work with pre check
The app does not work with TSA pre-check. It glitches out and says there is an error and will not apply your pre check status to your boarding pass. This has been broken for five years.
iOS
Jan 27, 2025
Bag Fees
I researched how much bag fees were going to be and the information I found on your website stated a $5 reduction per bag if the bags are checked in before the flight. When I checked my bags while checking in for my flight I was charged full price.
Android
Jan 27, 2025
You can't create an account outside of the US. So stupid
iOS
Jan 27, 2025
Annoying
The app keeps asking to add info and then doesn't store it.
iOS
Jan 27, 2025
Among the worst
The app is super unhelpful and they force you to check your carry on even though you purposely kept it regulations size and the plane left with empty overhead bin spaces.
iOS
Jan 27, 2025
Excellent on time service
I flew on Ethiopian airlines on the way to Johannesburg and I compared it to United which I flew previously. Suffice it to say I will fly united over any other airline. The service is consistently excellent. There is just one drawback which made me deduct one star and that was my connection to Seattle. I will be in transit in Newark for 11 hours and that is just too long! Also the next flight , while it is nonstop is cramped in business class. It is unfortunate! I booked my flight a while back and I thought I would be arriving in Seattle at 8pm and not 10pm
iOS
Jan 28, 2025
United app
Doesn't recognize phone number or email insists on mileage number and who remembers that
Android
Jan 28, 2025
confusion at check in process
United Airlines - Product Description
Meet the United app From planning, to booking, to day of travel, we’ve got you covered. On our app you can: • look for flights across our global network and book them easily for yourself, or your friends and family • check in for your flight and get your boarding pass before you get to the airport • change seats, or flights, if something better becomes available • make sure you’re prepared for your trip with our Travel-Ready Center • add your bags, drop them at bag drop shortcut, and track them along your journey • use our built-in terminal guide to find your gate and navigate the airport with ease • watch movies, play games, and pay for inflight snacks and drinks while you’re in the air • enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app • talk, text or video chat with an agent if you have any questions about your trip • figure out your next move if your flight is delayed or cancelled
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