62
fair
UnitedHealthcare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
543 Reports
543 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
134 Reports
134 Reports
User Feedback
20%
iOS
134 Reports
134 Reports
80%
Android
543 Reports
543 Reports
UnitedHealthcare - Latest Quality Issues
Android
Dec 20, 2024
The provider search feature is completely inaccurate. When I called for assistance, it was a third party that answered my questions. That is an inefficient use of funds, hence why insurance costs are rising. Now I find that they are not filling my prescription and need a pre-approval from my doctor. I've already been on it and am about to run out! I am sick of being beholden to an insurance company, can you please just pay the bill and let my doctor who knows me manage my care!
iOS
Dec 21, 2024
App quality
This app is generic for UHC and the information it provides is not accurate for me since my network is liberty. This app needs to be updated to allow members to select their network and be able to search for accurate information. When I search for providers it says they are in network because they are affiliated with UHC, but then I find out that they don't accept the liberty plan and I will be billed out of network if I use them. This out of network option is another problem. When paying for health care NOTHING should be out of network. You all have some work to do!
iOS
Dec 21, 2024
Slow
When i want to log in it takes some time 3 or 4 time to be able to make it , while I'm logged in suddenly im logged out, this is mostly the past 2 weeks, and i got no rewards on my everyday walking … other than that the customer service is really good and they take their time to explain everything to me.
Android
Dec 21, 2024
The app freezes every time I try to sign in. I would rather have the ID card emailed to me thank you very much. Can we please stop having an app for every little thing?
Android
Dec 21, 2024
slow and repetitive
Android
Dec 22, 2024
poor, limited customer service, robotic answering machine hung up on me several times. Billed me for services that should have been covered and in network providers take new patients or takes months to get in. Waist of time and money.
Android
Dec 22, 2024
App asked for nudes. Kinda weird.
Android
Dec 22, 2024
Very new to United healthcare, 2025 they take away are Dental and health rewards and increased our out of pockets deductible.
Android
Dec 23, 2024
Cannot find out my OTC balances are on my card. When I try the page crashes.
UnitedHealthcare - Product Description
It’s easy to make the most of your United Healthcare benefits and access care on-the-go with the UnitedHealthcare app†. Just sign in or create an account for secure, convenient access to your health plan. Check your benefits: - See what your plan covers, including copays and out-of-pocket expenses. - Track your deductible and out-of-pocket max. - Follow new claims from start to finish and review old claims too. - Check your health reimbursement, flexible spending, and Optum Bank HSA balances. - † Pay your claims using Optum Bank HSA balances Find & price care: - Search doctors, specialists, hospitals, and clinics in-network and near you - † Access virtual primary care and start a virtual urgent care visit, 24/7 - Create favorites for your PCP provider information and commonly visited hospitals and clinics so you can find them quickly next time. - † Find out how much a service or treatment might cost you before you get care. Access the info you need: - See your records, including immunizations, lab results and procedures from all your providers. - Use your digital member ID card from the app whenever and wherever you get care. - † Save your health plan details to your Digital Wallet for easy access - † Access your UnitedHealthcare UCard™ to make in-store or online purchases using benefit credit, spend earned rewards and more Prescriptions: - † Fill prescriptions, review medications, and search medication info and pricing Take charge of your health: - † Earn rewards by logging your activities, including tracking your steps with Apple HealthKit® integration Get help with live chat: - † Ask your questions and get the answers you need from a live UnitedHealthcare advocate - † Not all United Healthcare plans are currently supported by the app. Features and benefits will vary depending on your plan type.
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