61
fair
UnitedHealthcare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
476 Reports
476 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
143 Reports
143 Reports
User Feedback
23%
iOS
143 Reports
143 Reports
77%
Android
476 Reports
476 Reports
UnitedHealthcare - Latest Quality Issues
iOS
Mar 29, 2025
Slow
This app is very slow.
iOS
Mar 30, 2025
Horrible
My Choice plan is a joke my er visit when I slipped and fell on black ice in January was denied, my vitamin d for my cracked fibula was denied, my BP meds was denied until I proved it was covered, and I need to start injections on my knee I'm afraid to try. What am I paying for if I can not use this insurance when needed?
iOS
Mar 30, 2025
Bad scanner procesd
Scanner hangs up, freezes for extended periods. Makes you have close UHC totally and continously sign on!
iOS
Mar 30, 2025
Card doesn’t work
I have used my card in the past and it worked fine. Now when I try to use it at CVS and Walmart neither place does it work. Please send a working card. Thank you
iOS
Mar 31, 2025
Unhappy customer
This is not a helpful site when it comes to letting you know what groceries you can purchase. Very disappointing. Make a list! It can't be that hard.
iOS
Mar 31, 2025
App crashes constantly
See title. Terrible app
iOS
Mar 31, 2025
App hasn't worked in 6 months
For at least the last 6 months the app hasn't worked on my iPhone or iPad. I have uninstalled it, restarted my devices reinstalled the app spoken to useless support with no resolution.
iOS
Mar 31, 2025
Good for quick chats only
If chats take too much time, the app will log you out and you lose access to that chat forcing you to start over.
iOS
Apr 1, 2025
App doesn’t work well
Hard time ordering
UnitedHealthcare - Product Description
It’s easy to make the most of your United Healthcare benefits and access care on-the-go with the UnitedHealthcare app†. Just sign in or create an account for secure, convenient access to your health plan. Check your benefits: - See what your plan covers, including copays and out-of-pocket expenses. - Track your deductible and out-of-pocket max. - Follow new claims from start to finish and review old claims too. - Check your health reimbursement, flexible spending, and Optum Bank HSA balances. - † Pay your claims using Optum Bank HSA balances Find & price care: - Search doctors, specialists, hospitals, and clinics in-network and near you - † Access virtual primary care and start a virtual urgent care visit, 24/7 - Create favorites for your PCP provider information and commonly visited hospitals and clinics so you can find them quickly next time. - † Find out how much a service or treatment might cost you before you get care. Access the info you need: - See your records, including immunizations, lab results and procedures from all your providers. - Use your digital member ID card from the app whenever and wherever you get care. - † Save your health plan details to your Digital Wallet for easy access - † Access your UnitedHealthcare UCard™ to make in-store or online purchases using benefit credit, spend earned rewards and more Prescriptions: - † Fill prescriptions, review medications, and search medication info and pricing Take charge of your health: - † Earn rewards by logging your activities, including tracking your steps with Apple HealthKit® integration Get help with live chat: - † Ask your questions and get the answers you need from a live UnitedHealthcare advocate - † Not all United Healthcare plans are currently supported by the app. Features and benefits will vary depending on your plan type.
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