56
fair
UnitedHealthcare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
812 Reports
812 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
247 Reports
247 Reports
User Feedback
23%
iOS
247 Reports
247 Reports
77%
Android
812 Reports
812 Reports
UnitedHealthcare - Latest Quality Issues
iOS
Jan 25, 2025
Buyer Beware
This company charges you outlandish fines for healthcare and never provides the service you actually pay for and sets you up and destroys lives instead of making people whole.
iOS
Jan 25, 2025
January ucard problems
I didn't receive my January Ucard. I called and you sent another one that I activated. They wouldn't accept it at the store I always use. I called you and was told that that card number was not the correct one, expect one in the mail. It still has not come and wondering if it will be here before the end of the month. I don't like to complain, but January is always a financially difficult month, and the help I get from you is greatly appreciated.
iOS
Jan 26, 2025
Sleep NOT tracking
Going on 3 weeks STILL no resolution…. No one knows —- will work on it???
iOS
Jan 27, 2025
Disappointed
This fitness section is a scam. They never pay your rewards. Don't waste your time.
iOS
Jan 27, 2025
App is useless
This app is different to use. I find it impossible to shop online and doesn't work when shopping in store.
iOS
Jan 27, 2025
Misleading coverage
I spoke with a few United healthcare representatives over the past few months in regards of an upcoming appointment. The representatives that I spoke with told me I was fully covered by my doctor and doctors office the day of my appointment I was told I am not covered in my doctors office. Does not take my insurance after calling and verifying with two different representatives if my insurance is covered at this specific doctors place, they lied and gave me misleading information. Do not recommend.
iOS
Jan 27, 2025
Glitchy and Slow
It feels clunky to navigate around. Some features do not work most of the time. The search for providers feature does not seem to be very accurate or up to date. You are better off using something else to look for a provider and then check back here to see if they will accept your insurance.
iOS
Jan 27, 2025
App errror
Can't even find a provider for my daughter. Downloaded the app went straight to the search for therapists, the app won't respond. And when it does, it says there are no providers available. Great app! Will recommend to my enemies.
iOS
Jan 27, 2025
App
I have UH for my provider. I downloaded the app. I couldn't sign in to the app. I followed the instructions to the tee.
UnitedHealthcare - Product Description
It’s easy to make the most of your United Healthcare benefits and access care on-the-go with the UnitedHealthcare app†. Just sign in or create an account for secure, convenient access to your health plan. Check your benefits: - See what your plan covers, including copays and out-of-pocket expenses. - Track your deductible and out-of-pocket max. - Follow new claims from start to finish and review old claims too. - Check your health reimbursement, flexible spending, and Optum Bank HSA balances. - † Pay your claims using Optum Bank HSA balances Find & price care: - Search doctors, specialists, hospitals, and clinics in-network and near you - † Access virtual primary care and start a virtual urgent care visit, 24/7 - Create favorites for your PCP provider information and commonly visited hospitals and clinics so you can find them quickly next time. - † Find out how much a service or treatment might cost you before you get care. Access the info you need: - See your records, including immunizations, lab results and procedures from all your providers. - Use your digital member ID card from the app whenever and wherever you get care. - † Save your health plan details to your Digital Wallet for easy access - † Access your UnitedHealthcare UCard™ to make in-store or online purchases using benefit credit, spend earned rewards and more Prescriptions: - † Fill prescriptions, review medications, and search medication info and pricing Take charge of your health: - † Earn rewards by logging your activities, including tracking your steps with Apple HealthKit® integration Get help with live chat: - † Ask your questions and get the answers you need from a live UnitedHealthcare advocate - † Not all United Healthcare plans are currently supported by the app. Features and benefits will vary depending on your plan type.
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