84
good
Urban Outfitters | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
16%
Android
11 Reports
11 Reports
iOS unitQ Score
iOS User Feedback
84%
iOS
56 Reports
56 Reports
User Feedback
84%
iOS
56 Reports
56 Reports
16%
Android
11 Reports
11 Reports
Urban Outfitters - Latest Quality Issues
iOS
Mar 10, 2025
Dark mode please 😩🙏
Please add a dark mode feature to the app so I can scroll in bed at midnight without burning my eyes 😩😭 I will be way more likely to make purchases when i'm in this zone but I can even use the app for more than 5 minutes. Even with the brightness all the way down i'm blinded by the light and forced to leave, I just wish there was a very easy solution, oh which actually there is just dark mode compatibility like many shopping apps offer🥹🙏 Other than this major downside, the overall UI is clean, intuitive, and cohesive😌Thank you for your time in reading this review, please leave a like if you agree 😌🫰
Android
Mar 12, 2025
Use to love this app but I can't even make a purchase any more. The app won't let me reset my password to log in, when I tried to make a new account, even different email I get an error message and can't buy anything.
iOS
Mar 16, 2025
UO
Quite expensive
iOS
Mar 18, 2025
Used to love this app, Nuuly ruined it
Please make a filter to remove Nuuly items. It's so annoying not to be able to remove them because I'm not interested in them and you're stuck looking through yhe.
iOS
Mar 20, 2025
Checkout
Card declined multiple times. Added a new card and still declined. I had to delete all cards & start again. Eventually the card went through for payment. Very frustrating as funds available in both accounts. I kept receiving the same message ‘we cannot process your payment as your card has declined multiple times'.
iOS
Mar 22, 2025
Logged me out
After logging into app, within five minutes I was logged out again. Tried to sigh back in, had to verify through phone number, received the phone number code, told me code was wrong, reached max amount of attempts to log in.
iOS
Mar 28, 2025
Order problems
Said that it was available for pick up when I was adding it to cart and when I was looking at the product submarine. However, when I was checking out, it didn't give me an option when I tried to say for pick up it said not available. This is confusing.
iOS
Mar 30, 2025
BOTched
Makes you hold a button down each time you view a product to confirm you're not a bot if your VPN is on. One time is understandable, but each and every time? Way to drive customers elsewhere!
iOS
Mar 30, 2025
Returns to difficult
Why is it so difficult to find the returns barcode when you close the app? Literally puts me off bothering to buy anything.
Urban Outfitters - Product Description
Urban Outfitters is a lifestyle retailer dedicated to inspiring customers through a unique combination of product, creativity and cultural understanding. The UO app brings the best of Urban Outfitters to your mobile device: - UO Rewards — Get special offers and discounts, earn exclusive rewards and enter to win prizes as a UO Rewards member. - Wish Lists — Create, customize and share up to 5 UO Wish Lists. - Shop — Find the newest arrivals, exclusive collections and more. Explore our expanded product selection with enhanced search and express checkout. Easily shop by look or favorite brand from any product page and watch videos of select products. - Discover — Explore our curated feed for the latest trends and looks, plus get real-time inspiration from our @urbanoutfitters community. - Account — Keep track of your orders, get delivery details, access previous purchases and more. Locate and bookmark nearby UO stores using our Find a Store feature.
All intellectual property rights, including trademarks and word marks, are the property of respective owners