fair

USAA Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-6 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

69%

Android
275 Reports

iOS unitQ Score

iOS User Feedback

31%

iOS
125 Reports

User Feedback

31%

iOS
125 Reports

69%

Android
275 Reports

USAA Mobile - Latest Quality Issues

iOS

Mar 30, 2025

New checking account

New checking account that will not let me deposit money into it. That is absurd.

iOS

Mar 31, 2025

This app is horrible

This app is horrible. It has been for years. Now it only lets me log in with my pin after I continue to change it to user name and password.

iOS

Mar 31, 2025

Hate the app

I just tried putting in a claim for a flooded basement. It is late at night. As I'm almost done, I accidentally hit the back button and lost EVERYTHING! I checked the current claims to see if it did save it up to that point and it was not listed. USAA, need better safeguards when you know someone is working on their phone, under stress and it is super easy to hit the wrong button.

iOS

Mar 31, 2025

My account is Hacked

I have a Fake account.

iOS

Mar 31, 2025

USAA and their service great - chat window is horrible

Worked w an agent today and used their chat feature. The autocorrect on it was horrible, where I spent double the time it should have taken due to fixing the words in the chat. I suspect this is USAA issues since I've never had my iPhone IOS spell so terribly.

iOS

Mar 31, 2025

App so sloww

Takes forever to log in through the app

iOS

Mar 31, 2025

Hard to navigate app

Difficult

iOS

Apr 1, 2025

Service

Service both online and over the phone has deteriorated greatly over the past perhaps 10 years. I used to communicate with thoughtful, well-informed employees who were proud of their jobs and their employer. That is not the case now. My family has been with USAA for generations. I was a commercial casualty underwriter for two companies and would advise folks to go with USAA if they qualified to join. I never recommend this now. I haven't switched yet but will be shopping my coverage soon. It's truly unfortunate that a once fine company has fallen so badly.

iOS

Apr 1, 2025

Use to be great

USAA use to be great. Now they are useless, expensive and have terrible customer service.

USAA Mobile - Product Description

USAA is an organization founded by military members for military members. We understand the unique needs of service members, veterans and their families.

The USAA Mobile App gives you convenient and secure account access from your mobile device. You can manage your finances, insurance and more. With just a few taps, you can do things like transfer money, pay bills and deposit checks.


USAA Mobile App features include:

-Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM.

-Insurance: Get an auto ID card, request roadside assistance and report a claim.

-Security: Use a PIN, Touch ID® or Face ID®to securely log on to the app.

-Search: Find what you need with smart search and chat.

-Widgets: View your balance and transaction history on your home screen using widgets.

-Siri®:Get a quick view of your account balances or transactions with Siri shortcuts.


Investments/Insurance: Not a Deposit • Not FDIC Insured • Not Bank Issued,Guaranteed or Underwritten • May Lose Value

Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank. Other bank products are provided by USAA Federal Savings Bank. Both banks are Member FDIC.

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