65
fair
USAA Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
450 Reports
450 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
123 Reports
123 Reports
User Feedback
21%
iOS
123 Reports
123 Reports
79%
Android
450 Reports
450 Reports
USAA Mobile - Latest Quality Issues
Android
Nov 17, 2024
it was a good company at one time, but now they treat Service members and their families with disrespect an̈d inflated policy rates.
iOS
Nov 18, 2024
Lowest bidder
The external link on the apps don't work, switching to auto-payment is a hassle. What even is the use?
iOS
Nov 18, 2024
It works
Idk. I've had some difficulties navigating the app. But I'm older with less patience than these young people. The app does its job but you may need patience with it if you are like me
Android
Nov 18, 2024
overdraft for them overdrafting your account randomly close insurance policies. and that's to veterans
Android
Nov 19, 2024
interest on savings is way too low.
Android
Nov 19, 2024
One of my preferred applications, which I have been using consistently for over a decade, is currently inaccessible to me. I am unable to view my account balance or complete other tasks. I have attempted to resolve the issue by uninstalling and reinstalling the application, but these efforts have been unsuccessful. This situation is quite frustrating and disappointing.
Android
Nov 20, 2024
This app is plagued by login issues. Its been so bad for so long I'm switching banks.
Android
Nov 20, 2024
ac·ci·dent, noun: an unfortunate incident that happens unexpectedly and unintentionally. On Aug. 30th at 9pm, someone ran a redlight and totaled my vehicle. That was 80 days ago, today I finally received a settlement from my insurance company. I've been driving & dealing with insurance companies for approx 39yrs, never have I experienced a company as inept or as apathetic as USAA. I feel like USAA was punishing me despite my not being at fault. So the app works great, it's USAA that sucks a**.
Android
Nov 20, 2024
USAA used to have outstanding customer service and outstanding rates. Now it's no different from any other insurance except you don't have a local office. Lastly, they treat seniors with limited technology capabilities very badly!
USAA Mobile - Product Description
USAA is an organization founded by military members for military members. We understand the unique needs of service members, veterans and their families. The USAA Mobile App gives you convenient and secure account access from your mobile device. You can manage your finances, insurance and more. With just a few taps, you can do things like transfer money, pay bills and deposit checks. USAA Mobile App features include: -Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM. -Insurance: Get an auto ID card, request roadside assistance and report a claim. -Security: Use a PIN, Touch ID® or Face ID®to securely log on to the app. -Search: Find what you need with smart search and chat. -Widgets: View your balance and transaction history on your home screen using widgets. -Siri®:Get a quick view of your account balances or transactions with Siri shortcuts. Investments/Insurance: Not a Deposit • Not FDIC Insured • Not Bank Issued,Guaranteed or Underwritten • May Lose Value Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank. Other bank products are provided by USAA Federal Savings Bank. Both banks are Member FDIC.
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