59
fair

USAA Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
73%
Android
365 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
132 Reports
User Feedback
27%
iOS
132 Reports
73%
Android
365 Reports
USAA Mobile - Latest Quality Issues
iOS
Dec 21, 2024
Terrible
The app lists my address backwards! And when I try to edit it, it goes back to the backwards address. Also my credit card on file expired so I tried to update it, and it tries to retain the credit card on file, yet allows a one time payment, and then deletes the card info before I can pay reverting back to the expired card and not allowing an update. It's simply a horrible app.
Android
Dec 21, 2024
Turned into BOA with extra fees etc
Android
Dec 21, 2024
Crashed. Hard to navigate. Inexplicably blocks you from signing in and tells you to call customer service.
Android
Dec 21, 2024
Nearly $3,000 homeowner increase without discussion. USAA paying too damn much for commercials.
Android
Dec 22, 2024
Notifications haven't worked for decades. When using Verified By Visa for purchases, I receive the push notification, but when I click on it, I get "we are expecting technical difficulties". If I log in to the app first, then click on the push notification, same result. When I look in "Inbox" and then "Notifications", no mention of the push notification I just received. I also never receive any fraud push alerts or notifications that my credit card has been blocked. Painfully frustrating!
Android
Dec 22, 2024
There are too many codes . I find this stupidity .
Android
Dec 22, 2024
hard to use, going in a looping game
Android
Dec 23, 2024
doesn't work
Android
Dec 23, 2024
No bank branch No ATM that you can deposit within 200 miles Mobile banking deposit doesn't work half the time
USAA Mobile - Product Description
USAA is an organization founded by military members for military members. We understand the unique needs of service members, veterans and their families.

The USAA Mobile App gives you convenient and secure account access from your mobile device. You can manage your finances, insurance and more. With just a few taps, you can do things like transfer money, pay bills and deposit checks.


USAA Mobile App features include:

-Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM.

-Insurance: Get an auto ID card, request roadside assistance and report a claim.

-Security: Use a PIN, Touch ID® or Face ID®to securely log on to the app.

-Search: Find what you need with smart search and chat.

-Widgets: View your balance and transaction history on your home screen using widgets.

-Siri®:Get a quick view of your account balances or transactions with Siri shortcuts.


Investments/Insurance: Not a Deposit • Not FDIC Insured • Not Bank Issued,Guaranteed or Underwritten • May Lose Value

Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank. Other bank products are provided by USAA Federal Savings Bank. Both banks are Member FDIC.
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