95
epic

U.S. Bank Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
9%
Android
1144 Reports
iOS unitQ Score
iOS User Feedback
91%
iOS
11743 Reports
User Feedback
91%
iOS
11743 Reports
9%
Android
1144 Reports
U.S. Bank Mobile Banking - Latest Quality Issues
iOS
Nov 17, 2024
New app
I don't like it, the old was easier to use. Why did you think it needed to be changed?!
iOS
Nov 17, 2024
Your account is temporarily unavailable
Your account is temporarily unavailable “Loading… This won't take long” “Our system isn't cooperating. There's a problem on our end. It shouldn't last long, so please try again shortly.” “Alert Something you entered is incorrect. Please try again.” “Will you take our App survey”
iOS
Nov 17, 2024
Feedback
Still a bit too cluttered in the action menu. I can get everything done without much of an issue!
iOS
Nov 18, 2024
Dislike the ads
I really dislike the ads on the app. It's annoying when I am trying to do my banking.
iOS
Nov 18, 2024
Review
The app is clear on what to have do and how to do it. I don't like how it it's not showing my monthly statements for my VISA. The only way I know what my balance is, is to start to make a payment.
iOS
Nov 18, 2024
Check Limits
Maybe allow users to decrease or increase viewing screen viewing. I don't understand the check deposit limits. If I am depositing into the account why limit it. Plus a hold for over a week is crazy. We should think about allowing 10% to be available now. Then work on getting it cleared within 3-5 business days.
iOS
Nov 18, 2024
I Hate It
Worked great until they started inundating us with advertising. Now when I tap the screen I'm always getting an ad. More concerned about selling u something new than taking care of our banking needs. Now I use the web page. Takes more time but at least I can get where I want to go without opening an add.
iOS
Nov 18, 2024
Creepy app with Ads
The fact you must give your actual phone number… and by doing so you approve of them contacting you is not acceptable. I'll just use the website. If you do use the app, it's full of ads for their internal products (like credit cards) and external products (in the form of ‘discounts' which are little better than Sunday coupons). The old design was far more functional for transferring and paying for stuff.
iOS
Nov 18, 2024
Not bad
It's a really good app but it's kinda wordie and a little tricky to navigate sometimes
U.S. Bank Mobile Banking - Product Description
Security at your fingertips
• Log in with your credentials for digital services at usbank.com. Don’t have online access? Enroll with the app. 
• Be alerted to duplicate charges, suspicious activity, and low balances. 
   Manage accounts and cards
• View accounts & balances in one spot: checking, savings, credit cards, loans, and more. • Securely access credit scores.
• Set travel notifications, lock & unlock cards, and more.
• Add cards to mobile wallet.
• Select your language preference – English or Spanish. 
Personalized Insights
• Review monthly spending in key categories, like Food & Dining.
• Get recommendations on how to save and grow your money based on your spending history. 
U.S. Bank Smart Assistant®
• Manage accounts by asking "What’s the routing number for my checking account?" • Move money by saying “Transfer $50 from checking to savings.” 
Easy money movement
• Send & request money with friends and family using Zelle®2. • Quickly deposit checks, now with increased limits.
• Pay & manage bills in one spot.
• Make transfers between U.S. Bank accounts. 
Explore products
• Find new accounts, credit cards, loans, small business accounts, & more. • Apply from the app and often get a decision within minutes. 
Help when you need it 
• Explore the Help Center for answers to commonly asked questions.
• View banking demos on Digital Explorer.
• Schedule an appointment with a banker or get real-time support with Cobrowse. • Locate branches & ATMs near you. 
U.S. Bancorp Investments, an affiliate of U.S. Bank
• View U.S. Bancorp Investments accounts & balances.
• Make transfers between U.S. Bank accounts & U.S. Bancorp Investment accounts. 
1. Industry benchmarking firm Keynova Group ranked U.S. Bank #1 for mobile app in its Q3 2021 Mobile Banker Scorecard.
2. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. U.S. checking or savings account required to use Zelle®. Requests for money with Zelle® sent to a U.S. mobile number require that the mobile number first be enrolled with Zelle®. 
U.S. Bank and U.S. Bancorp Investments is committed to protecting your privacy and security. Learn more by visiting U.S. Bank Consumer Privacy Pledge, the U.S. Bancorp Investments Privacy Pledge, and the Online Privacy and Security Policy. The Digital Security Guarantee | Mobile and online security | U.S. Bank (usbank.com) protects customers from fraud loss. For more information about U.S. Bank Mobile Banking, please visit usbank.com/mobile or call us toll-free at 800-685-5035. 
Investment and insurance products and services including annuities are:
Not a Deposit ● Not FDIC Insured ● May Lose Value ● Not Bank Guaranteed ● Not Insured by any Federal Government Agency
For U.S. Bank:
Equal Housing Lender. Credit products offered by U.S. Bank National Association and subject to normal credit approval. Deposit products are offered by U.S. Bank National Association. Member FDIC.
U.S. Bank is not responsible for and does not guarantee the products, services, or performance of U.S. Bancorp Investments.
For U.S. Bancorp Investments:
Investment and insurance products and services including annuities are available through U.S. Bancorp Investments, the marketing name for U.S. Bancorp Investments, Inc., member FINRA and SIPC, an investment adviser and a brokerage subsidiary of U.S. Bancorp and affiliate of U.S. Bank.
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