92
epic
U.S. Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
8%
Android
886 Reports
886 Reports
iOS unitQ Score
iOS User Feedback
92%
iOS
9703 Reports
9703 Reports
User Feedback
92%
iOS
9703 Reports
9703 Reports
8%
Android
886 Reports
886 Reports
U.S. Bank Mobile Banking - Latest Quality Issues
iOS
Jan 26, 2025
Jon j
I like everything about the app. Except I used to be able to add a bill by taking a picture of the bill, now that doesn't seem to be an option.
iOS
Jan 26, 2025
Longer Window to Search / Remove the ads
I'll leave a review as someone who doesn't work at USB. It is annoying to open the app just to dismiss ads to buy a CD, etc. Other functions work well but covering up what you are trying to see is not a great design.
iOS
Jan 26, 2025
Used to be better
It is now impossible for it to capture the endorsing signature done with a regular pen. Big pain!
iOS
Jan 26, 2025
Hard to deposit
Your online deposit are terrible. Very hard to focus on the checks.
iOS
Jan 27, 2025
Thanks for denying my electronic deposit
I really despise this app. I deposited a check and it was denied because the “payee wasn't me”. I'm the one who deposited it. I signed the check. It was me! Why have an app that doesn't even serve the customer?!?!?!
iOS
Jan 27, 2025
User experience could be better
Nice clean look but, the app is slow to load data. I am certain that on initial load some data could be cached to improve performance. Add a Home/Accounts button that takes users back to the list of all their accounts with ONE tap. Do not automatically expires users sessions and log them out while they are still active on the app. Too much clutter with the ads on the screens
iOS
Jan 27, 2025
Not impressed
Credit card payment Immediately shows only the minimum payment due forcing me to go to the next screen to select statement or current balance or other amount. All my other banking apps Start with the 4 options for me to select. Seems deliberate, of course it's in USB's interest (literally) to hope their customers only pay the minimum amount due.
iOS
Jan 27, 2025
Dislike pop up ads!
I dislike all the pop up advertising. It's extremely annoying! Especially after I have closed them, they keep coming back. Please let me ignore them for longer amounts of time!
iOS
Jan 27, 2025
Zelle app not syncing with my us bank app
A friend of mine tried to send me money via Zelle, which I use all the time to send people money from my banking app, but she was unable to send it to me. It said I was not signed up with Zelle. When I tried to sign up through Zelle, it just directed me to the U.S. Bank app. So I had to cancel her payment to me and request a payment from me. We will see if this works but someone needs to workout the bugs.
U.S. Bank Mobile Banking - Product Description
Security at your fingertips • Log in with your credentials for digital services at usbank.com. Don’t have online access? Enroll with the app. • Be alerted to duplicate charges, suspicious activity, and low balances. Manage accounts and cards • View accounts & balances in one spot: checking, savings, credit cards, loans, and more. • Securely access credit scores. • Set travel notifications, lock & unlock cards, and more. • Add cards to mobile wallet. • Select your language preference – English or Spanish. Personalized Insights • Review monthly spending in key categories, like Food & Dining. • Get recommendations on how to save and grow your money based on your spending history. U.S. Bank Smart Assistant® • Manage accounts by asking "What’s the routing number for my checking account?" • Move money by saying “Transfer $50 from checking to savings.” Easy money movement • Send & request money with friends and family using Zelle®2. • Quickly deposit checks, now with increased limits. • Pay & manage bills in one spot. • Make transfers between U.S. Bank accounts. Explore products • Find new accounts, credit cards, loans, small business accounts, & more. • Apply from the app and often get a decision within minutes. Help when you need it • Explore the Help Center for answers to commonly asked questions. • View banking demos on Digital Explorer. • Schedule an appointment with a banker or get real-time support with Cobrowse. • Locate branches & ATMs near you. U.S. Bancorp Investments, an affiliate of U.S. Bank • View U.S. Bancorp Investments accounts & balances. • Make transfers between U.S. Bank accounts & U.S. Bancorp Investment accounts. 1. Industry benchmarking firm Keynova Group ranked U.S. Bank #1 for mobile app in its Q3 2021 Mobile Banker Scorecard. 2. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. U.S. checking or savings account required to use Zelle®. Requests for money with Zelle® sent to a U.S. mobile number require that the mobile number first be enrolled with Zelle®. U.S. Bank and U.S. Bancorp Investments is committed to protecting your privacy and security. Learn more by visiting U.S. Bank Consumer Privacy Pledge, the U.S. Bancorp Investments Privacy Pledge, and the Online Privacy and Security Policy. The Digital Security Guarantee | Mobile and online security | U.S. Bank (usbank.com) protects customers from fraud loss. For more information about U.S. Bank Mobile Banking, please visit usbank.com/mobile or call us toll-free at 800-685-5035. Investment and insurance products and services including annuities are: Not a Deposit ● Not FDIC Insured ● May Lose Value ● Not Bank Guaranteed ● Not Insured by any Federal Government Agency For U.S. Bank: Equal Housing Lender. Credit products offered by U.S. Bank National Association and subject to normal credit approval. Deposit products are offered by U.S. Bank National Association. Member FDIC. U.S. Bank is not responsible for and does not guarantee the products, services, or performance of U.S. Bancorp Investments. For U.S. Bancorp Investments: Investment and insurance products and services including annuities are available through U.S. Bancorp Investments, the marketing name for U.S. Bancorp Investments, Inc., member FINRA and SIPC, an investment adviser and a brokerage subsidiary of U.S. Bancorp and affiliate of U.S. Bank.
All intellectual property rights, including trademarks and word marks, are the property of respective owners