71
good
Direct Express® Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
90%
Android
201 Reports
201 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
23 Reports
23 Reports
User Feedback
10%
iOS
23 Reports
23 Reports
90%
Android
201 Reports
201 Reports
Direct Express® Mobile - Latest Quality Issues
Android
Mar 29, 2025
had to activate a new card. says to use the app. there is absolutely no way to activate a card using the app. avoid the website, you have to call. customer service can not activate a card. you must use the automated system. took just under an hour. good luck. app is ok to check balance/see transactions or lock/ unlock card. not much else.
Android
Mar 30, 2025
can't find my annual tax statement
Android
Mar 31, 2025
no fraud protection dispute basically none existent and no way to get money back once took so don't use unless no other choice get a real bank account like PNC or chase or Huntington a real bank that's FDIC coverd and make sure they are not small or new use well known banks or you'll end up getting allowed to be stolen from ssa should not allow this company to even receive your check
iOS
Apr 1, 2025
Money
It take to long for venders to take their money off the card which causes me to owe money and when I called to inquire about it a Supervisor named Tony hung up in my face that's crazy I've been with Direct Express since 2019 and this has never happened 😡… Very disappointed you Direct.
Android
Apr 1, 2025
keep getting a notification saying someone logged into my account but yet it won't show me where at or who? knowing I didn't log in it doesn't give you the chance to see or talk to someone this needs fixed. specially if I'm getting hacked I wouldn't know.
Android
Apr 1, 2025
The restrictions on this card are terrible! I NEVER can reach anyone to on the 800 number to talk to them! HORRIBLE CUSTOMER SERVICE!
Android
Apr 1, 2025
I can't even log into the app. when I use my passcode it sends me right to the log in screen which I forgot my password so I go to reset it, type everything in, and it says my information is invalid which it's not. please fix this I get paid tomorrow.
Android
Apr 2, 2025
they constantly let people scam my account every month. I call them and they still give my money away
Android
Apr 2, 2025
Really poor service from this bank service
Direct Express® Mobile - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time. Please Note: If your card begins with 511563 DO NOT download this app. Please look in the app store for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563. When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.
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