fair

Direct Express® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-3 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

91%

Android
203 Reports

iOS unitQ Score

iOS User Feedback

iOS
21 Reports

User Feedback

iOS
21 Reports

91%

Android
203 Reports

Direct Express® Mobile - Latest Quality Issues

Android

Dec 16, 2024

🤔 this app is about to make me leave the bank I'm constantly having to change my password because they don't know my password it's CRAZY!!! 1 minute you think you're doing it the next minute do a reset done the reset and still cannot get into my banking app it's not bad enough that you can't see the person or even know where the bank is located at I do not like this. I have had more trouble from this than any other bank know. I don't think I'll be changing any more passwords New Year New Bank.

iOS

Dec 16, 2024

Terrible!!! ZERO stars!!!

Was decent BEFORE the last few updates!! Now it is days to a week behind in current/correct balance! Also doesn't tell you didly squat what $$ is, (just amount) just very little info & doesn't give many receipts either! Very FRUSTRATING!!!

Android

Dec 17, 2024

Awful I can't even sign in. Needs to go back to before the update. Worked fine before now not at all. Smh!

Android

Dec 17, 2024

A useless app as it won't allow me to sign in to my account. And it won't allow me to use it for Google Play apps. I'm going to switch to another card account that will allow me to spend my money however I choose. Don't waste your time with direct express. I've decided to go with Chime for all my direct deposits. It offers way more than Direct Express.

Android

Dec 19, 2024

Worst card ever! They shut my card off for no reason and couldn't explain why. It's my only source of income not able to buy food, gas or anything else. Do not use them! They will let you go hungry while laughing at you all the while

Android

Dec 19, 2024

The Nightmare before Christmas. Direct Express shut my card off for no reason on December 17th. This is my social security and my only source of income. Customer service said they had no idea why this happened and they are unable to do anything about it. Now I have no money for food, fuel, gifts or bills. Do yourself a favor, get your SS anyway except from Direct Express. They will leave you poor and hungry in the street like they left me.

Android

Dec 20, 2024

stay away from this card whatever you do. I have had nothing but issues with transactions being flagged as fraud, inability to get my card unlocked, and I can't use it to pay bills or make any kind of large purchase. it's constantly declined. and I can never get through to customer support. if I do, they are rude and unhelpful, giving me solutions like going to the ATM and withdrawing the funds to pay. I am disabled and that is unfortunately costly and unrealistic. There are no solutions so far.

Android

Dec 21, 2024

90%, I'm glad I kept it downloaded and currently use it for sure. Ps add phone numbers and address make easier to contact purchases amount$ on app were not persons account and card belongs to. Ssi SSA-SSI-Ssdi- card holders are very poor, insurance card office, equiped staff 4 rapid fast stollen , hacked, unauthorized charge recovery refunds. Not have victims do all leg work and take months if any return money recovered

Android

Dec 22, 2024

Has repeatedly declined for no apparent reason

Direct Express® Mobile - Product Description

With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time.

Please Note: If your card begins with 511563 DO NOT download this app. Please look in the app store for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563.

When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.

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