71
good

Direct Express® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
230 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
24 Reports
User Feedback
9%
iOS
24 Reports
91%
Android
230 Reports
Direct Express® Mobile - Latest Quality Issues
Android
Feb 21, 2025
Says my card is invalid but I know it's not because I just used it. Please fix this.
Android
Feb 25, 2025
honestly Three is a good review do to I never thought I'd have to do how many disputes and the customer service they're very rude disrespectful and don't have no patience
Android
Feb 25, 2025
It isn't sending me texts when I'm getting a deposit
iOS
Feb 26, 2025
Card lacks
Card lacks email notifications on card usage . ……………….
iOS
Feb 26, 2025
Being decent
Let me think rude don't listen. Don't care how they treat Rude, hey Google, rude? Kurt unmannerly uncivil without culture, learning or refinement, rude, illiterate, peasants, synonyms, uncultured, rough, vulgar course uncouth, uncivilized unrefined.
Android
Feb 27, 2025
I've had problems with this card from what seems like the start no they did reimburse me twice for fraudulent charges but my card was also denied on purchases that I tried to make that were legitimate charges
Android
Feb 27, 2025
why are you guys shorting my $
Android
Mar 2, 2025
abhorrent application and support is useless. if I could give it 1 star I would. transferring $ is declined when $ is there. no way to set in app pre-approval for literally anything. total dummy app with nothing but the ability to lock and unlock card quickly. everything else requires a customer service agent. currently on hold waited 19 minutes then put back on hold for another agent and I've been waiting again for over 10 minutes. ugh 😫
Android
Mar 2, 2025
Use to be a good app for years but now it's junk. Can't log in without an error message telling me to call but why? I'm not wasting my time. FIX IT! I took my 5 stars down to 1
Direct Express® Mobile - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time.

Please Note: If your card begins with 511563 DO NOT download this app. Please look in the app store for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563.

When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.
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