56
fair
USPS Mobile® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
233 Reports
233 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
222 Reports
222 Reports
User Feedback
49%
iOS
222 Reports
222 Reports
51%
Android
233 Reports
233 Reports
USPS Mobile® - Latest Quality Issues
iOS
Jan 26, 2025
Terrible tracking update and service
Package has been sitting in LA Customs since January 2nd 2025, 2 were sent from Australia and i received 1 package but not the other. Tracking information still said in LA Customs since 01/02/2025 never been scanned since. Called customer service and was informed there was nothing they or customs can do until 45 days after it has been with customs. Told me original sender will have to put in for refund if not found but Aus post said no Usps has to offer refund. This is ridiculous all i want is my package or a full refund and someone to try and find out what happened to it.
iOS
Jan 27, 2025
Strange It’s Not In Working Order
More than one thing doesn't work. Get it together USPS Mail…or is the government too busy shredding documents?
Android
Jan 28, 2025
Eh, it's kind of a nice redirect to the site. Wish informed delivery would show up on the main app.
iOS
Jan 28, 2025
Just a collection of links now
I've found this app useful over the years, but it badly needs an update now. It now is essentially a collection of shortcuts to various parts of the USPS website. The website itself has had improvements in the meantime, now everything that is in this app is in the main menu of the website. I mainly used this app to access Informed Delivery, but it's now more efficient to save a shortcut directly to that. I would love to be able to log into the app and stay logged in, so I can more quickly and easily access the features. The ratings here are grossly skewed by ignorant people who think they are giving a review for the USPS itself.
iOS
Jan 28, 2025
Frustrating system
The USPS PRIORITY MAIL allows tracking, but the accuracy is hit-or-miss. About half or more experiences amount to delays in delivery or re-routing. The predicted delivery date and time are completely unreliable.
iOS
Jan 28, 2025
Failure
I requested hold mail and it never happened. This is the second time that has happened. Clayton, NC is the post office. My address is [address]
Android
Jan 29, 2025
Problems with printing labels. Problem pricing non priority packages
Android
Jan 29, 2025
Seems to mostly be a wrapper around their mobile website. I found no way to integrate it with My USPS (the button takes you to their website). Tracked IDs do get stored in local app memory, though.
Android
Jan 29, 2025
Love this app but sometimes I don't get all mail pieces described or one may be next day or never recieve
USPS Mobile® - Product Description
Access popular USPS.com® tools on the go with the “USPS Mobile® app: calculate shipping prices (limitations apply), find a Post Office™, look up a ZIP Code™, schedule a next-day pickup, request USPS to hold your mail, access Informed Delivery® to track packages and digitally preview incoming mail, and more. WHAT CAN IT DO? The USPS Mobile app allows you to: • Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services. Nickname your shipments and sign up for text and email alerts to notify you of the delivery status. • Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply). Choose retail or online pricing, add any extra services you need, and view the total, too. • Find USPS® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator. The USPS Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions. • Look up a ZIP Code™ for any U.S. or Canadian address. • Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery. • Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return. • Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras). The app recognizes the shipment and stores the label number, so you can stay on top of delivery status. Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.
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