72
good

USPS Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
247 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
133 Reports
User Feedback
35%
iOS
133 Reports
65%
Android
247 Reports
USPS Mobile® - Latest Quality Issues
Android
Dec 19, 2024
Goes down pretty often and sometimes days go by with no updates of movement destinations
iOS
Dec 19, 2024
never works
Never works on my phone, nor does the website. USPS has too many invasive cookies and trackers that my VPN won't allow it.
iOS
Dec 19, 2024
Not able to use USPS or Informed Delivery. Support won’t help.
I haven't been able to log into the USPS App, my USPS account or Informed Delivery account for MONTHS. I've contacted support many times. No one is reaching out to me. I've waited so long for support to finally reply but all they do is ignore me, mark my case as resolved, and tell me to just make a new account because they don't feel like helping me with the account that I already have. I give the USPS app, USPS website, and the USPS support a 1 star for being completely useless considering it's the time of the year to have several packages being shipping and delivered and I can't track anything.
Android
Dec 19, 2024
The app has not taken my tracking number for months. Please fix!
iOS
Dec 20, 2024
Use the website
You have to log in every time. It's faster to use the website.
iOS
Dec 20, 2024
Missing mail
Mail shown on my delivery preview not in box. Packages returned to sender saying we moved and left no forwarding address, even though we have not moved still living here. This started last summer when we had mail forwarded for a couple of months. Went home and cancelled mail forwarding. Now half our mail gets delivered, half we never see. Who knows where it is. Harvey post office no help. Sometimes even nasty. All I want is my mail.
iOS
Dec 21, 2024
Express is not that
I paid a nice amount for express and it has taken 7 days instead of two 2
Android
Dec 21, 2024
Having to put numbers in twice to start tracking. Does help when the postal employee fails to get a signature that I paid for.
Android
Dec 22, 2024
App needs updating! If you enter a tracking number from home screen it does nothing, you have to enter the from tracking page and even then you have to hit the enter on the keyboard or it won't search. Lately the tracking has been inaccurate, it'll stop tracking in a location for several days, then all the sudden the package will appear available for pickup.
USPS Mobile® - Product Description
Access popular USPS.com® tools on the go with the “USPS Mobile® app: calculate shipping prices (limitations apply), find a Post Office™, look up a ZIP Code™, schedule a next-day pickup, request USPS to hold your mail, access Informed Delivery® to track packages and digitally preview incoming mail, and more.

WHAT CAN IT DO?

The USPS Mobile app allows you to:

•	Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services.  Nickname your shipments and sign up for text and email alerts to notify you of the delivery status.
 
•	Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply). Choose retail or online pricing, add any extra services you need, and view the total, too.

•	Find USPS® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator. The USPS Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions. 

•	Look up a ZIP Code™ for any U.S. or Canadian address.

•	Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery. 

•	Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return.

•	Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras). The app recognizes the shipment and stores the label number, so you can stay on top of delivery status.

Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.
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